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FastMail Forum All posts relating to FastMail.FM should go here: suggestions, comments, requests for help, complaints, technical issues etc. |
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7 Sep 2011, 03:53 AM | #1 |
Essential Contributor
Join Date: Nov 2004
Location: France
Posts: 472
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FM down...
Server outage since a few minutes, what is the trouble 4 today ? ^^
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7 Sep 2011, 03:54 AM | #2 |
Senior Member
Join Date: Nov 2003
Location: Spain
Posts: 116
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Down... +10
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7 Sep 2011, 03:57 AM | #3 |
Essential Contributor
Join Date: May 2002
Location: Phoenix, AZ
Posts: 467
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Even the home page won't load. Server's not responding .. must be bad
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7 Sep 2011, 04:03 AM | #4 |
Essential Contributor
Join Date: Nov 2004
Location: France
Posts: 472
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MX 20 in2.smtp.messagingengine.com. 10 in1.smtp.messagingengine.com.
"telnet in1.smtp.messagingengine.com 25" => timeout "telnet in2.smtp.messagingengine.com 25" => timeout not good !!! |
7 Sep 2011, 04:13 AM | #5 |
Essential Contributor
Join Date: Apr 2003
Location: Westwood, MA
Posts: 348
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down and out in Westwood, MA
(yeah, I know, bad)
Out. Checked by trying to sign in through two separate networks, and checked pingdom. Does say it's down. BTW, I saw the brief quirk where some of the Javascript-like actions weren't happening. I thought it was my browser. (Now Google Chrome, at least at home.) - Jan |
7 Sep 2011, 04:17 AM | #6 |
Essential Contributor
Join Date: Nov 2004
Location: France
Posts: 472
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Network issues
September 6, 2011 7:01 pm — fastmailstatus Status (by brong at Tue Sep 6 19:01 UTC) We are experiencing network issues that mean the site is offline for all users. We will update as soon as we know what’s happening. edit by vivil: 19:19 UTC. good now.... MX and website works now... |
7 Sep 2011, 04:27 AM | #7 |
Junior Member
Join Date: Sep 2011
Posts: 3
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Downtime
I've been a paying Fastmail customer with multiple accounts for years. I was concerned when Fastmail sold out to Opera. And it seems my concerns may have been justified. Since the change in ownership the reliability of Fastmail has taken a very significant turn for the worse.
Many of us have our business email with Fastmail. It's not acceptable when the free services have much better uptime than a paid service like Fastmail. Another signifigant outage this year will be the end of all our Fastmail accounts. Email is just too important and this outage is costing real money. It's also shocking in the other thread here today a Fastmail employee initially denied there was even a problem. Please give your users a little more credit. I'm not sure what's changed with Fastmail's management, hardware, budget, or whatever, but it needs to be fixed ASAP. This isn't acceptable. |
7 Sep 2011, 04:30 AM | #8 |
Cornerstone of the Community
Join Date: Oct 2009
Location: PA
Posts: 683
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Back up for me in PA as of Tuesday, September 6th at 3:30pm EST
David |
7 Sep 2011, 04:45 AM | #9 | |
The "e" in e-mail
Join Date: Jul 2004
Location: Melbourne, Australia
Posts: 2,696
Representative of:
Fastmail.fm |
Quote:
Er - denying there's a problem 12 hours beforehand, when there actually wasn't a problem. I have no issue with that. Downtime does suck, and we hate it as much as anyone and really are sorry for everyone that's affected. Reliability is actually a lot better than it used to be across everything, but the only problems people see now are the really big ones, because everything else we have enough redundancy that we cover it up More seriously, we take the failed machine out of circulation within a few seconds and only the users who were connected at that exact instant notice anything. Having extra hardware has made that easier. |
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7 Sep 2011, 04:49 AM | #10 |
Essential Contributor
Join Date: Apr 2003
Location: Westwood, MA
Posts: 348
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FastMail is back!
... As speedy a resolution as ever!
Despite other opinions here, I'll stick with FastMail as My Main, despite having accounts of record elsewhere. Works well, feels like home, have tons of stuff here, trust it. Why would I change? |
7 Sep 2011, 04:59 AM | #11 | |
Junior Member
Join Date: Sep 2011
Posts: 3
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Quote:
I'm used to redundant connections to the net, redundant routers, redundant firewalls, redundant load balancing, etc. It's usually the guy trying to run everything out of a single rack at some co-located site (or in his basement) that has critical single points of failure such as you're describing. In addition to sending debugging information to the hardware vendor, perhaps you need to re-visit the architecture so one piece of hardware can't create such a massive outage? |
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7 Sep 2011, 05:22 AM | #12 |
Master of the @
Join Date: May 2003
Posts: 1,326
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I think you are asking for too much for too little.
Perhaps try https://luxsci.com/extranet/email-hosting.html#overview |
7 Sep 2011, 05:25 AM | #13 | |
The "e" in e-mail
Join Date: Jul 2004
Location: Melbourne, Australia
Posts: 2,696
Representative of:
Fastmail.fm |
Quote:
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7 Sep 2011, 05:29 AM | #14 | |
Junior Member
Join Date: Sep 2011
Posts: 3
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Quote:
I realize no service is perfect, everything is a trade off, etc. But for a company that specializes in just one thing--email--it doesn't seem reasonable to have such a critical single point of failure. |
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7 Sep 2011, 05:31 AM | #15 |
Master of the @
Join Date: May 2003
Posts: 1,326
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Subjectively? Precisely.
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