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Old 12 Oct 2019, 09:32 AM   #1
sheprd
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Join Date: Sep 2001
Location: VA, USA
Posts: 2,635
Payment problem

I am having a payment problem I have a Debit Card and FM rejects it with no explaining any thoughts on how i can pay my acct payment
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Old 12 Oct 2019, 10:27 AM   #2
gardenweed
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Join Date: Jun 2008
Location: Perth
Posts: 542
From the help page

Quote:
Some card providers (especially for prepaid or debit cards) don't support delayed capture. We do try to detect cards that are likely to reject delayed capture and just charge those up front.
Action: Try another payment method.
Their suggested methods are Visa, Mastercard, American Express or PayPal
Maybe try PayPal?
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Old 12 Oct 2019, 11:07 AM   #3
sheprd
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Thanks Gardenweed for your response. I have a VISA Debit card. I have the thirty day free trial version and was trying to subscribe as i like the service.
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Old 12 Oct 2019, 07:18 PM   #4
JeremyNicoll
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Quote:
Originally Posted by sheprd View Post
Thanks Gardenweed for your response. I have a VISA Debit card. I have the thirty day free trial version and was trying to subscribe as i like the service.
I would expect the card-issuing bank to be able to tell you why the payment didn't go through.
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Old 12 Oct 2019, 07:39 PM   #5
Berenburger
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Contact Fastmail support: https://www.fastmail.com/support/. Choose request type: Billing and Payments.
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Old 12 Oct 2019, 07:44 PM   #6
Terry
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Click more payment options you can then use Paypal
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Old 13 Oct 2019, 12:32 AM   #7
BritTim
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As others have advised, you can just use PayPal that will give you the option of using your Visa debit card.
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Old 13 Oct 2019, 01:36 AM   #8
sheprd
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Location: VA, USA
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Thanks to all I am dealing with Support and believe we will resolve the problem
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