What happens if one downgrades from Ad Free now?

shankargopal · 28 Nov 2012, 02:10 PM

HI all, I have an Ad Free account with Fastmail which is going to be up for renewal in about two weeks' time. Earlier, in my understanding, non-renewal would have led to a fall back to the Guest service level. That's also what my Billing screen continues to say. But this blog post from Fastmail says "we are discontinuing sign-ups *and downgrades* to the Guest service level."

So what will happen if I fail to renew? Will my account simply be deactivated?

And if it does fallback to Guest, where can I find out what facilities are available to Guest level users? Information on that no longer appears anywhere on the site. Thanks a lot!

FredOnline · 28 Nov 2012, 03:09 PM

You lose the account - cannot downgrade to guest.

Open a myopera mail account instead.

shankargopal · 28 Nov 2012, 03:15 PM

Ok thanks. For me, the real issue is keeping the email address. I could of course switch to myopera.com, but for that I might as well just switch to gmail or any of the other free services that offer more.

As I live and earn as an activist in India, the minimum $10 recharge for fastmail is expensive. Clearly I have to take a call on that soon, then. How sad. I miss Fastmail the way it was when I signed up...

just1acc · 28 Nov 2012, 03:43 PM

Quote:

Originally Posted by shankargopal

Ok thanks. For me, the real issue is keeping the email address. I could of course switch to myopera.com, but for that I might as well just switch to gmail or any of the other free services that offer more.

As I live and earn as an activist in India, the minimum $10 recharge for fastmail is expensive. Clearly I have to take a call on that soon, then. How sad. I miss Fastmail the way it was when I signed up...

Yeh...when $ converted into INR, its a surprise!

n5bb · 29 Nov 2012, 02:42 AM

On an Ad Free account I have, the Account > Account Settings screen shows that the Fallback Service Level is still Guest. So you might want to check that screen, and maybe your account will switch to Guest when your subscription runs out.

I know that the Fastmail blog states that you can't downgrade to Guest, but I can't find any reference to Fastmail changing the fallback account level for existing accounts. Hopefully a Fastmail staff member will clear this up.

The title of this thread confuses matters, since you really don't want to downgrade (which is a choice in the menus) -- you just want to fall back.

Bill

FredOnline · 29 Nov 2012, 05:00 AM

Quote:

Originally Posted by shankargopal

I could of course switch to myopera.com, but for that I might as well just switch to gmail or any of the other free services that offer more.

I suggested myopera because it is basically the same engine under the hood, if you're happy with FastMail but don't want to pay the renewal.

You could open a myopera account, then add your FastMail e-mail address to that, and send from there also, using your existing FastMail address.

If you are allowed to fall back to guest at Fastmail, you could use both that account and the myopera one to store your e-mails.

drew · 29 Nov 2012, 05:04 AM

Quote:

Originally Posted by n5bb

On an Ad Free account I have, the Account > Account Settings screen shows that the Fallback Service Level is still Guest. So you might want to check that screen, and maybe your account will switch to Guest when your subscription runs out.

I know that the Fastmail blog states that you can't downgrade to Guest, but I can't find any reference to Fastmail changing the fallback account level for existing accounts. Hopefully a Fastmail staff member will clear this up.

The title of this thread confuses matters, since you really don't want to downgrade (which is a choice in the menus) -- you just want to fall back.

Bill

Bill I do hope you are right but for to save shankargopal
the sadness of losing his user name I would prefer that
we have that from somebody authorised to answer such
questions.

shankargopal I Hope you can find some official answer to it.
So try to make some staff care about your predicament.
Some of them do look into the forum so like Bill I also
hope that they can take time and give us an answer we can trust.

just1acc · 24 Apr 2013, 03:46 AM

Bumping this thread to get answer from any representatives.

janusz · 24 Apr 2013, 04:25 AM

Quote:

Originally Posted by shankargopal

the minimum $10 recharge for fastmail is expensive.

Ad-free account is $4.95 per annum

kurianja · 25 Apr 2013, 03:25 AM

What is supposed to happen is that if an account is not renewed, it will be deleted after about a week. So, if you would like to keep the account, you must renew it before it gets deleted.

just1acc · 25 Apr 2013, 04:10 AM

Quote:

Originally Posted by kurianja

What is supposed to happen is that if an account is not renewed, it will be deleted after about a week. So, if you would like to keep the account, you must renew it before it gets deleted.

Then why it is showing 'Guest' as fallback mode?
I've signed up for FULL trial, and having a similar story of OP.

kurianja · 25 Apr 2013, 07:08 PM

I think we missed to update that screen. I've pushed a change to fix the display. Should be live in a week or so.

28 Nov 2012, 02:10 PM	#1
shankargopal Senior Member Join Date: Jun 2003 Posts: 133	What happens if one downgrades from Ad Free now? HI all, I have an Ad Free account with Fastmail which is going to be up for renewal in about two weeks' time. Earlier, in my understanding, non-renewal would have led to a fall back to the Guest service level. That's also what my Billing screen continues to say. But this blog post from Fastmail says "we are discontinuing sign-ups and downgrades to the Guest service level." So what will happen if I fail to renew? Will my account simply be deactivated? And if it does fallback to Guest, where can I find out what facilities are available to Guest level users? Information on that no longer appears anywhere on the site. Thanks a lot!

28 Nov 2012, 03:09 PM	#2
FredOnline The "e" in e-mail Join Date: Apr 2011 Location: Manchester UK Posts: 2,616	You lose the account - cannot downgrade to guest. Open a myopera mail account instead.

28 Nov 2012, 03:15 PM	#3
shankargopal Senior Member Join Date: Jun 2003 Posts: 133	Ok thanks. For me, the real issue is keeping the email address. I could of course switch to myopera.com, but for that I might as well just switch to gmail or any of the other free services that offer more. As I live and earn as an activist in India, the minimum $10 recharge for fastmail is expensive. Clearly I have to take a call on that soon, then. How sad. I miss Fastmail the way it was when I signed up...

29 Nov 2012, 02:42 AM	#5
n5bb Intergalactic Postmaster Join Date: May 2004 Location: Irving, Texas Posts: 8,929	On an Ad Free account I have, the Account > Account Settings screen shows that the Fallback Service Level is still Guest. So you might want to check that screen, and maybe your account will switch to Guest when your subscription runs out. I know that the Fastmail blog states that you can't downgrade to Guest, but I can't find any reference to Fastmail changing the fallback account level for existing accounts. Hopefully a Fastmail staff member will clear this up. The title of this thread confuses matters, since you really don't want to downgrade (which is a choice in the menus) -- you just want to fall back. Bill

24 Apr 2013, 03:46 AM	#8
just1acc Essential Contributor Join Date: Dec 2011 Posts: 441	Bumping this thread to get answer from any representatives.

25 Apr 2013, 03:25 AM	#10
kurianja Master of the @ Join Date: Apr 2003 Posts: 1,395 Representative of: Fastmail.FM	What is supposed to happen is that if an account is not renewed, it will be deleted after about a week. So, if you would like to keep the account, you must renew it before it gets deleted.

25 Apr 2013, 07:08 PM	#12
kurianja Master of the @ Join Date: Apr 2003 Posts: 1,395 Representative of: Fastmail.FM	I think we missed to update that screen. I've pushed a change to fix the display. Should be live in a week or so.