Trouble sending attachments

pfloyd · 23 Jan 2004, 03:58 AM

this is the message I get
ERROR
The requested URL could not be retrieved

--------------------------------------------------------------------------------

While trying to retrieve the URL: http://www.runbox.com:81/mail/send

The following error was encountered:

Zero Sized Reply
Squid did not receive any data for this request.

Your cache administrator is webmaster.
-------------------------------------------------------------------------------

I need some help. Is it because Im on the 30 day trial period?
Any help would be greatly appreciated

carverrn · 23 Jan 2004, 05:34 AM

Hi pfloyd (Pink Floyd?)

No, it's not related to your 30 day trial.

This error has been reported from time to time. I've never seen a specific answer but it always seems to be reported around the same time there are some server problems.

Just out of curiosity, had it been a while from the time you attached the file to the time you actually sent the message?

Regards,
Rich

pfloyd · 23 Jan 2004, 06:44 AM

Well I waited a while after I posted, then I was able to send 4 emails. But now its started again. What gets me also is that if one of say 4 attachments is t yped wrong, ie: cant be found why doesnt it say so before its 'uploaded' and whyyyyyyyyy do all the rest disappear lol
anyhow..i can wait until things are straightened out
ty for reply

nomad · 23 Jan 2004, 07:29 AM

What has been suggested earlier if such problems occur (if I'm not wrong) is to upload the document to your files area (you have 10MB space there) and then attach it from there. This seems to work without problems.

1waves · 23 Jan 2004, 09:12 AM

Hey. ALL: Yep. Upload a file to "Files" first [1st]; then, use the "attach from files" when you compose. Yep, it IS a time-consuming extra step, but it works....

[waves]

1waves · 23 Jan 2004, 09:30 AM

Hey. ALL: Yep. Upload a file to "Files" first [1st]; then, use the "attach from files" when you compose. Yep, it IS a time-consuming extra step, but it works....

[waves]

pfloyd · 23 Jan 2004, 10:15 AM

Yes that is what I did and it worked perfectly! Someone from runbox customer services emailed me back rather quickly..One thing I can say about them is that their support system is great.

Thanks everyone

Liz · 23 Jan 2004, 07:16 PM

Just to clarify, we definitly want to fix this, however we are unable to recreate it, any of us here, and we can't find any patterns as to who gets this error, and who doesn't..! We will post any news here though.

Liz

jbs · 23 Jan 2004, 11:18 PM

Not sure whether this helps, Liz, but I've found this behavior when I either upload a very large (say 15-20 MB) file or upload something and then leave the page open for awhile (10-20 minutes) before clicking send.

Liz · 24 Jan 2004, 12:01 AM

Hmm, and you don't get it consistently either then, is that right..? So far I have seen all file sizes and types affected, and to begin with, it seemed people either always got the error, or never did... But lately this has changed it appears... *boggle*

Liz

1waves · 26 Jan 2004, 01:48 AM

Hey, Liz: I'm at Day #6 of NOT being able to attach directly.

But, otherwise, runbox is kewl, as the kids say....

[waves]

23 Jan 2004, 03:58 AM	#1
pfloyd Junior Member Join Date: Jan 2004 Posts: 20	Trouble sending attachments this is the message I get ERROR The requested URL could not be retrieved -------------------------------------------------------------------------------- While trying to retrieve the URL: http://www.runbox.com:81/mail/send The following error was encountered: Zero Sized Reply Squid did not receive any data for this request. Your cache administrator is webmaster. ------------------------------------------------------------------------------- I need some help. Is it because Im on the 30 day trial period? Any help would be greatly appreciated

23 Jan 2004, 06:44 AM	#3
pfloyd Junior Member Join Date: Jan 2004 Posts: 20	re: trouble sending attachments Well I waited a while after I posted, then I was able to send 4 emails. But now its started again. What gets me also is that if one of say 4 attachments is t yped wrong, ie: cant be found why doesnt it say so before its 'uploaded' and whyyyyyyyyy do all the rest disappear lol anyhow..i can wait until things are straightened out ty for reply

23 Jan 2004, 05:34 AM	#2
carverrn Intergalactic Postmaster Join Date: Jan 2002 Location: Chicago, IL Posts: 5,606 Representative of: Runbox.com	Hi pfloyd (Pink Floyd?) No, it's not related to your 30 day trial. This error has been reported from time to time. I've never seen a specific answer but it always seems to be reported around the same time there are some server problems. Just out of curiosity, had it been a while from the time you attached the file to the time you actually sent the message? Regards, Rich

23 Jan 2004, 07:29 AM	#4
nomad Essential Contributor Join Date: Nov 2003 Location: Norway Posts: 255	What has been suggested earlier if such problems occur (if I'm not wrong) is to upload the document to your files area (you have 10MB space there) and then attach it from there. This seems to work without problems.

23 Jan 2004, 09:12 AM	#5
1waves Member Join Date: Jan 2004 Posts: 36	Hey. ALL: Yep. Upload a file to "Files" first [1st]; then, use the "attach from files" when you compose. Yep, it IS a time-consuming extra step, but it works.... [waves]

23 Jan 2004, 09:30 AM	#6
1waves Member Join Date: Jan 2004 Posts: 36	Hey. ALL: Yep. Upload a file to "Files" first [1st]; then, use the "attach from files" when you compose. Yep, it IS a time-consuming extra step, but it works.... [waves]

23 Jan 2004, 10:15 AM	#7
pfloyd Junior Member Join Date: Jan 2004 Posts: 20	Yes that is what I did and it worked perfectly! Someone from runbox customer services emailed me back rather quickly..One thing I can say about them is that their support system is great. Thanks everyone

23 Jan 2004, 07:16 PM	#8
Liz The "e" in e-mail Join Date: Jul 2001 Location: Los Angeles,CA Posts: 4,652 Representative of: Runbox.com	Just to clarify, we definitly want to fix this, however we are unable to recreate it, any of us here, and we can't find any patterns as to who gets this error, and who doesn't..! We will post any news here though. Liz

23 Jan 2004, 11:18 PM	#9
jbs Essential Contributor Join Date: Oct 2003 Posts: 455	Not sure whether this helps, Liz, but I've found this behavior when I either upload a very large (say 15-20 MB) file or upload something and then leave the page open for awhile (10-20 minutes) before clicking send.

24 Jan 2004, 12:01 AM	#10
Liz The "e" in e-mail Join Date: Jul 2001 Location: Los Angeles,CA Posts: 4,652 Representative of: Runbox.com	Hmm, and you don't get it consistently either then, is that right..? So far I have seen all file sizes and types affected, and to begin with, it seemed people either always got the error, or never did... But lately this has changed it appears... boggle Liz

26 Jan 2004, 01:48 AM	#11
1waves Member Join Date: Jan 2004 Posts: 36	Hey, Liz: I'm at Day #6 of NOT being able to attach directly. But, otherwise, runbox is kewl, as the kids say.... [waves]