EmailDiscussions.com  

Go Back   EmailDiscussions.com > Email Service Provider-specific Forums > FastMail Forum
Register FAQ Members List Calendar Search Today's Posts Mark Forums Read
Stay in touch wirelessly

FastMail Forum All posts relating to FastMail.FM should go here: suggestions, comments, requests for help, complaints, technical issues etc.

Reply
 
Thread Tools
Old 12 Jul 2019, 09:11 PM   #1
misc
Essential Contributor
 
Join Date: Jul 2013
Location: Germany
Posts: 225
New misleading warning message in Trah folder

Hi there,

seems like Fastmail has implemented a warning message in auto-deleted folders like Trash. The notice says

"Items in Trash for more than X days will be automatically deleted"


Thatís not true, is it? Actually, the rule is "Items in Trash which are older than X days will be automatically deleted within the next 24 hours". For auto-delete it dosnít matter when I put the message in Trash but only when I received it.

Could be dangerous for people who rely on messages being kept in Trash folder for the set time.
misc is offline   Reply With Quote

Old 13 Jul 2019, 08:48 AM   #2
gardenweed
Cornerstone of the Community
 
Join Date: Jun 2008
Location: Perth
Posts: 548
Thanks for the observation - I hadn't seen that notice before.

And I think your take on it is correct - possibly could be misleading.
Also, pinned messages don't get auto-deleted.

Maybe raise a ticket?
gardenweed is offline   Reply With Quote
Old 13 Jul 2019, 12:52 PM   #3
xyzzy
Senior Member
 
Join Date: May 2018
Posts: 186
There's a similar message in all folders you created and flagged to delete items older than x days.
xyzzy is offline   Reply With Quote
Old 13 Jul 2019, 01:58 PM   #4
n5bb
Intergalactic Postmaster
 
Join Date: May 2004
Location: Irving, Texas
Posts: 8,544
According to the help system for folders:
Quote:
Auto-purge - Automatically delete messages after they have been in the folder for a certain amount of time, from 1 day to 1 year. Pinned messages are never deleted.
That says nothing about the time the message was sent or received. It says "after they have been in the folder for a certain amount of time", which is very clear to me. I have always interpreted this just as it is written, so that I expect the action of moving a message into an auto-purge folder starting the timer.

When you add the auto-purge property to a folder, the user interface clearly states that only unpinned messages are deleted.

I have created a folder with a 14 day auto-purge property. I moved messages received in 2005 into that folder. They are not immediately purged. I will wait a couple of days and see if the are still there. My guess is that the will be there for 14 days after they were moved to that folder.

Bill

Last edited by n5bb : 13 Jul 2019 at 02:03 PM.
n5bb is offline   Reply With Quote
Old 14 Jul 2019, 10:45 PM   #5
misc
Essential Contributor
 
Join Date: Jul 2013
Location: Germany
Posts: 225
Quote:
Originally Posted by n5bb View Post
I have created a folder with a 14 day auto-purge property. I moved messages received in 2005 into that folder. They are not immediately purged. I will wait a couple of days and see if the are still there. My guess is that the will be there for 14 days after they were moved to that folder.
Hi Bill,

I did a similar testing, and in my case, the message was gone the next day. Whatís the result in your case, is the message still there?

Cheers,
Michael
misc is offline   Reply With Quote
Old 23 Jul 2019, 05:58 PM   #6
misc
Essential Contributor
 
Join Date: Jul 2013
Location: Germany
Posts: 225
After doing another test, I can confirm that for me the auto-purge works exactly like I described above and that the notice shown is lying. :-)

I put two one-year-old mail in trash and pinned one of them. My trash folder has set an auto-purge interval of seven days. The next day the unpinned mail was gone, the pinned one was still there.


So to me it seems like Fastmail is scanning all auto-purge folders once a day for mails that are older than the time set for deletion, no matter when the mail has been put into the folder. Pinned messages arenít deleted at all.


Iíve raised a ticket about that Ė letís see what will happenÖ
misc is offline   Reply With Quote
Reply


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Forum Jump


All times are GMT +9. The time now is 08:07 AM.

 

Copyright EmailDiscussions.com 1998-2013. All Rights Reserved. Privacy Policy