www.fastmail.fm - An error has occurred

hobbes · 9 Oct 2010, 06:20 PM

Is it just me?

Quote:

www.fastmail.fm - An error has occurred

Unfortunately an unrecoverable error occurred while trying to retrieve the requested page. We have logged this error and will try and fix the problem as soon as possible.

If you are really curious to know, the error was :

GenerateHTML error: Failed to decode NN:61233625-Ã™Â…Ã™Â€Ã™Â€Ã™Â€Ã˜Â*Ã™Â€Ã™Â€Ã™Â€Ã™Â…Ã™Â€Ã™Â€Ã™Â€Ã˜Â¯ Ã˜Â§Ã™Â„Ã™Â€Ã™Â€Ã™Â€Ã˜Â¹Ã™Â€Ã™Â€Ã˜Â²Ã˜Â§Ã™ÂˆÃ™ÂŠ Ã˜Â®Ã™Â€Ã™Â€Ã™Â€Ã™Â€Ã™Â€Ã˜Â¯Ã™ÂŠÃ™Â€Ã™Â€Ã™Â€Ã˜Â¬Ã™Â€Ã™Â€Ã™Â€Ã˜Â© Ã˜Â§Ã™Â„Ã™Â€Ã™Â€Ã™Â€Ã™ÂƒÃ™Â€Ã™Â€Ã˜Â¨Ã™Â€Ã™Â€Ã˜Â±Ã™Â‰ Ã™ÂˆÃ˜Â£Ã˜Â²Ã™ÂˆÃ˜Â§Ã˜Â for expiry at /home/mod_perl/hm/ME/VFS/Cache.pm line 359.

patricius · 9 Oct 2010, 06:22 PM

Hi there.

No, it´s not just you. Today morning I could access my mail and a few minutes ago the same error appeared.

Terry · 9 Oct 2010, 06:36 PM

all their servers are down which I find very strange

hobbes · 9 Oct 2010, 06:36 PM

Even the beta server is showing the error.

Drencrom · 9 Oct 2010, 06:38 PM

I can access my email just fine but I get this error when trying to access my files.

brong · 20 Oct 2010, 09:13 AM

Sorry I didn't get back to reply to this thread (or the others) at the time. It happened while I was sitting in the airport at Newark waiting for a flight, and I managed to get online to fix the issue - but had to go to my flight before I could tell anyone about the details...

Basically the issue was that someone uploaded a file with a bogus filename to the /old/ server, and it took out the cache cleaning system on every machine. We've changed the cache cleaner to not die on bogus filenames, and changed the old website to not allow them to be added in the first place.

Apologies for being unable to respond at the time. I'm going to write a separate item about my trip in general and all the exciting stuff

9 Oct 2010, 06:22 PM	#2
patricius Member Join Date: Mar 2007 Location: Lisbon, PT Posts: 54	Hi there. No, it´s not just you. Today morning I could access my mail and a few minutes ago the same error appeared.

9 Oct 2010, 06:36 PM	#3
Terry The "e" in e-mail Join Date: Jul 2002 Location: VK4 Posts: 3,029	all their servers are down which I find very strange

9 Oct 2010, 06:36 PM	#4
hobbes Registered User Join Date: Aug 2003 Location: UK Posts: 463	Even the beta server is showing the error.

9 Oct 2010, 06:38 PM	#5
Drencrom Master of the @ Join Date: Nov 2002 Location: Ultima Thule Posts: 1,657	I can access my email just fine but I get this error when trying to access my files.

20 Oct 2010, 09:13 AM	#6
brong The "e" in e-mail Join Date: Jul 2004 Location: Melbourne, Australia Posts: 2,696 Representative of: Fastmail.fm	Sorry I didn't get back to reply to this thread (or the others) at the time. It happened while I was sitting in the airport at Newark waiting for a flight, and I managed to get online to fix the issue - but had to go to my flight before I could tell anyone about the details... Basically the issue was that someone uploaded a file with a bogus filename to the /old/ server, and it took out the cache cleaning system on every machine. We've changed the cache cleaner to not die on bogus filenames, and changed the old website to not allow them to be added in the first place. Apologies for being unable to respond at the time. I'm going to write a separate item about my trip in general and all the exciting stuff