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FastMail Forum All posts relating to FastMail.FM should go here: suggestions, comments, requests for help, complaints, technical issues etc. |
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17 Dec 2019, 08:39 AM | #1 |
Senior Member
Join Date: Jul 2005
Location: Greenock in Scotland, UK
Posts: 182
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Account pool - Refund
hi, I've got $208.27 sitting in my account pool, my subscription should be renewed for next 3 years on 30th Dec later this month. if I wanted to cancel my account, will they give me the money in my account pool back?
thanks in advance |
17 Dec 2019, 09:48 AM | #2 |
The "e" in e-mail
Join Date: Jul 2002
Location: VK4
Posts: 3,029
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Not usually,
from F/m, we do not offer a refund for unused subscriptions. We highly recommend that you use your free trial to make sure Fastmail is right for you! Perhaps give it to another fastmail user or someone who is thinking of signing up. Last edited by Terry : 17 Dec 2019 at 01:46 PM. |
17 Dec 2019, 04:04 PM | #3 |
Cornerstone of the Community
Join Date: Jun 2004
Posts: 743
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That sounds like if you cancel an account you have already paid for, you won't get a prorated refund, but it's not clear it applies to funds sitting in an account pool which have yet to be used on a subscription.
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17 Dec 2019, 06:16 PM | #4 |
The "e" in e-mail
Join Date: Jul 2002
Location: VK4
Posts: 3,029
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From fastmails Terms & Conditions.
8. Refunds FastMail may choose to make a refund of prepaid fees for the Services at its sole discretion, however FastMail shall have no obligation to refund any portion of any fees in the event that you wish to discontinue use of all or part of the Service, or in the event that your access is terminated by FastMail as a result of you failing to comply with these Terms. |
18 Dec 2019, 02:57 AM | #5 |
Cornerstone of the Community
Join Date: Jun 2004
Posts: 743
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So FastMail may indeed refund the OP's funds. Based on old threads in the forum, I get the impression FastMail would probably refund the money. The OP needs to contact FastMail support.
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20 Dec 2019, 09:59 PM | #6 | |
Essential Contributor
Join Date: Jun 2002
Location: Rio de Janeiro, Brasil
Posts: 356
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Quote:
You can ask to transfer an specific amount also (only part of your pool). At old times there was an automatic way to make it by yourself. |
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