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Old 2 Sep 2019, 06:31 AM   #1
digp
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Join Date: May 2003
Posts: 1,210
Family accounts?

What happened?

I would like to be able to purchase a mini account for a child but certainly would not pay full price.....

Thanks
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Old 2 Sep 2019, 07:59 AM   #2
placebo
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Join Date: Jun 2004
Posts: 686
Family plans went away when FastMail introduced the current plans. You can't sign up for a new one. If you had a family account, you were grandfathered in, and you should be able to add more users to it.
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Old 22 Sep 2019, 07:46 AM   #3
hadaso
The "e" in e-mail
 
Join Date: Oct 2002
Location: Holon, Israel.
Posts: 4,510
This is wrong! See below.

You cannot add another user to a "grandfathered" account, or make any change.
Until several years ago, a group account (family or business account) could have several users, each with the service level according to the user's needs.
Then it was changed so that all users must subscribe to the same service level, so now all users must use the service level that is needed by the user with the highest needs.
Existing accounts could keep their existing structure, but no change is possible without changing to the new scheme. If a single user needs a bit more space the all users have to get the same service level as the most heavy user.

I have a "grandfathered" family plan. One "enhanced" user (myself) and 3 "full" users. If I want to add storage to one of the "full" users I would need to change everyone to "standard" and it would cost about twice what I pay today. None of them needs "standard". "basic' is enough for them, but I need "standard" if I cannot keep "enhanced" because i use my own domain. So for the time being I just share a folder with my son so he can keep big emails there without going over his quota.
It's possible to go back 15 years and so what we did before there were family plans: get individual accounts and use forwarding rules to allow everyone to use addresses in the family's domain.

Last edited by hadaso : 24 Sep 2019 at 05:56 AM.
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Old 22 Sep 2019, 08:00 AM   #4
placebo
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Join Date: Jun 2004
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That doesn't match my experience. I've been able to add users and change levels on existing accounts since FastMail stopped offering the old family/business plans. What you're describing sounds like the way the current multi-user plans work.
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Old 24 Sep 2019, 05:55 AM   #5
hadaso
The "e" in e-mail
 
Join Date: Oct 2002
Location: Holon, Israel.
Posts: 4,510
I don't know why I thought for the past two years that I'm stuck with either the current users levels unless I change to the new scheme. I guess I'm going to upgrade some of my users now...
Still I think it's a shame that a family of four (that doesn't have a legacy account) cannot use FastMail with their own domain for less than 200$ / year.
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Old 29 Sep 2019, 09:46 PM   #6
TheJapanese
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Join Date: Apr 2016
Posts: 55
Yes. You’re right. One of the reasons I cannot use Fastmail.

Too expensive for my whole family.
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