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FastMail Forum All posts relating to FastMail.FM should go here: suggestions, comments, requests for help, complaints, technical issues etc. |
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21 May 2003, 08:03 AM | #1 |
Senior Member
Join Date: Apr 2003
Posts: 164
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Fastmail support vs. ...
For those (few) upset with Fastmail support and for those who need real-life farce I submit the following. Basically, trying to "Send" (or pretty much do anything besides reading email) in my Yahoo account stopped working around 2 PM Sunday after forwarding 400 emails from my Yahoo account to my work account for archiving. It had done that once before and after a few days it started working again. This is just a short excerpt, starting with my latest reply (time-reverse sequence):
Unbelievable - just WHERE does it say the problem has been resolved. The problem still exists. Dale > Hello, > > Thank you for writing to Yahoo! Mail. > > We're glad to hear that your problem has been resolved. If there is > anything else that we can help you with, please let us know. > > Thank you again for contacting Yahoo! Customer Care. > > Regards, > > Yahoo! Customer Care > > Original Message Follows (from Dale): > ------------------------- > > NO. JavaScript is a TERRIBLE experience. I did not need to enable > JavaScript before, I should not need to do it now and I will not. > > You told me the exact same thing before and once you finally fixed > the real problem (without admitting it), everything worked fine again. > This reference to JavaScript is just a red herring in an attempt to > ignore the real problem you have introduced. > > Dale > > > Hello, > > > > Thank you for writing to Yahoo! Mail. > > > > In order to have the best experience in Yahoo! Mail, you will need to > > enable JavaScript in your browser preferences. If your browser does not > > > > [lines deleted telling how to turn on Javascript.] > > > > Thank you again for contacting Yahoo! Customer Care. > > > > Regards, > > > > Yahoo! Customer Care > > > > Original Message Follows (from Dale): > > ------------------------- > > > > No, this does not work. [ Remaining 150 lines of back and forth deleted - somewhat ridiculous, but no need to waste more space. ] |
21 May 2003, 08:36 AM | #2 | |
Essential Contributor
Join Date: Jan 2003
Location: Currawang, NSW, Australia
Posts: 261
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Re: Fastmail support vs. ...
Quote:
I have had a couple of experiences with their so called support. The final one, before discarding my Yahoo account as my main email account, was when I asked a question about their obviously very buggy "filter" system. The best they could do was a canned reply which, among other totally irrelevant drivel, told me how I could cancel my account. Great! At the other end of the scale is Fastmail. On the two occasions I've dealt with their support it's been fast, personal and accurate. I know where my main email address is staying. Yahoo address is now little more than a spam trap. |
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21 May 2003, 01:35 PM | #3 |
Essential Contributor
Join Date: Aug 2001
Posts: 277
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Well that's what you get for thinking that Yahoo! had real support.
Now if you upgrade to Yahoo! Mail Plus..... |
21 May 2003, 01:40 PM | #4 | |
Essential Contributor
Join Date: Jan 2003
Location: Currawang, NSW, Australia
Posts: 261
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Quote:
Sure, and I have this nice bridge here you might want to buy ........... |
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21 May 2003, 03:48 PM | #5 |
The "e" in e-mail
Join Date: Apr 2003
Location: USA
Posts: 2,978
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I have like 5 YMPlus accts (25-100MB each), most just waiting for expiration to be put out to pasture (can't afford to pay them and FM and other accts since many are not being used). Not to mention oher stuff like premium Yahoo Briefcase storage, etc (I used to think Yahoo's all there is heh)
It would be good if Yahoo bulks up their support dept for paying users. They do have good online help for introductory info. And actually I remember once or twice getting personally replied emails, fluke But their billing dept (even by phone) is reachable for billing issues... |
21 May 2003, 05:50 PM | #6 | |
Essential Contributor
Join Date: Jul 2002
Location: London, UK
Posts: 365
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Re: Re: Fastmail support vs. ...
Quote:
It's like a challenge, and we all help each other. That's good, because it leaves Jeremy, Rob and co to get stuck into the more important issues, and they only need to get involved here if the problem cannot be resolved by ourselves. Keep up the good work guys! Malc |
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23 May 2003, 02:57 AM | #7 |
Essential Contributor
Join Date: Jan 2002
Location: Camarillo, CA
Posts: 442
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Yahoo Support
Yahoo just sends forms. They don't read the queries most times. FM support rocks!!
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23 May 2003, 11:08 PM | #8 |
The "e" in e-mail
Join Date: Feb 2002
Location: Athens
Posts: 2,402
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Keep in mind that Yahoo! has something like 100,000,000 users (the vast majority free!). Its not really fair to compare the two now is it
As for me, I am a paid subscriber to FM, Runbox, Mailsnare and Oddpost, and would have to say that based on my experiences, and despite its many great attributes, FM's support is less responsive than the other three. That said, when one can get Rob's or Jeremy's attention, and they focus on the issue, it gets resolved quite well. |
23 May 2003, 11:09 PM | #9 | |
The "e" in e-mail
Join Date: Feb 2002
Location: Athens
Posts: 2,402
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Re: Re: Re: Fastmail support vs. ...
Quote:
Community support can only take you so far, even if its as good as that found in these forums. |
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23 May 2003, 11:29 PM | #10 |
Moderator
Join Date: Mar 2002
Location: USA
Posts: 1,533
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With the addition of kurianja, response time will most likely improve.
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24 May 2003, 12:19 AM | #11 |
Master of the @
Join Date: Apr 2003
Posts: 1,395
Representative of:
Fastmail.FM |
I too hope so, DBH
Kurian |
24 May 2003, 01:09 AM | #12 |
Senior Member
Join Date: Apr 2003
Posts: 164
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Kurian,
We welcome your support Update: I decided to at least try turning on JavaScript for my Yahoo problem. It still didn't forward the message (and really appeared to garble it). I replied to Yahoo saying turning JavaScript on didn't help. Guess what they replied? "In order to have the best experience in Yahoo! Mail, you will need to enable JavaScript..." Will someone please turn out their lights? |
24 May 2003, 01:24 AM | #13 |
Moderator
Join Date: Mar 2002
Location: USA
Posts: 1,533
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Ya gotta love them automated messages!
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24 May 2003, 12:29 PM | #14 | |
Essential Contributor
Join Date: Oct 2002
Location: Albany, NY, USA
Posts: 251
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Quote:
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24 May 2003, 02:16 PM | #15 |
Senior Member
Join Date: Apr 2003
Posts: 164
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Considering the massive amounts of mail they must get - especially when things aren't working correctly, I agree it is difficult. I agree with DBH, this is an automated response. Even given a limited number of form responses a real person would be allowed, these last couple couldn't have really been done by a live human being. (Which makes it more fun to tear them apart - sort of - in case a real person ever does end up reading them.)
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