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Old 30 Nov 2019, 10:01 AM   #1
adam1991
Senior Member
 
Join Date: Dec 2009
Posts: 104
Email to Charter (Spectrum) bouncing?

Suddenly I can't send email to someone on Road Runner, which is Charter/Spectrum. I get "address failed," with this:


host pkvw-mx.msg.pkvw.co.charter.net [47.43.26.7]
SMTP error from remote mail server after initial connection:
554 p-impin001.msg.pkvw.co.charter.net cmsmtp 91.220.196.211 blocked AUP#CMBL


I've opened a ticket. Anyone? Any thoughts?
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Old 2 Dec 2019, 11:47 PM   #2
Bamb0
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Join Date: Feb 2005
Location: USA
Posts: 1,424
They have been having alot of problems.........

My friends email acct was deleted and he spent hours on the phone trying to get it restored and last week I got bounce backs from trying to email him and another friend

"Message could not be delivered.... Host would not talk to me"

Spectrum is probably the worst company ever! (Alot of people do not like them)

Last edited by Bamb0 : 3 Dec 2019 at 11:56 PM.
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Old 3 Dec 2019, 02:30 AM   #3
TenFour
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Join Date: Feb 2017
Posts: 835
Do RoadRunner addresses still work at all? My father had one and was told it was being ended a few years back and he had to switch to some other address I seem to remember. This thread on Spectrum might help to explain the situation.

https://forums.timewarnercable.com/t...wc/td-p/156106

Here is a section from the thread:

Quote:
Spectrum provides legacy TWC email as a courtesy feature to those who have been on those accounts for about the last fifteen years. However, Spectrum no longer updates TWC Roadrunner with new security features or updates. Server responses, such as the issues described above with RoadRunner email bounce back are common because of the age of the Road Runner technology.

To provide more reliable email, we would recommend switching to a free web-mail account such as Gmail, Yahoo Mail, or Outlook.com. Because webmail is browser-based, get yourself an ad-blocker to get rid of ads. I recommend Ad Block Plus for each web browser, Use only one ad blocker per browser as more than one will conflict.

Webmail such as Gmail, Yahoo Mail, and Outlook.com will be accessible to you anywhere in the word with an Internet connection. You can log in through any PC or mobile device. Webmail will always be up-to-date, and offered to you for the rest of your life. Just log in from time to time to keep your account active. A search for email topics on our forums find that many other users recommend the same thing.
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Old 5 Dec 2019, 12:30 PM   #4
adam1991
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Join Date: Dec 2009
Posts: 104
Yes, they do. Interestingly enough, while my email to the Road Runner account bounces, the RR email to me happily comes through,.
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Old 16 Dec 2019, 09:09 PM   #5
adam1991
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Join Date: Dec 2009
Posts: 104
Any news on this?
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Old 1 Jan 2020, 06:17 AM   #6
geowatter
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Join Date: Jan 2020
Posts: 1
I just started with same problem. Did you find a fix?
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Old 2 Jan 2020, 12:34 AM   #7
Bamb0
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Join Date: Feb 2005
Location: USA
Posts: 1,424
Welcome to EMD

They have been having a large email outage which they said would be fixed by 1 Jan (Today) but who knows if it will be........
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Old 17 Jan 2020, 12:50 AM   #8
dclark61
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Join Date: Jan 2020
Posts: 1
Only from mail client, not from webmail

I just started having this problem today ... it started happening after I changed my email password, so I assume that triggered it. Would be helpful to know what "CMBL" stands for.

The thing is, the problem occurs with my mail client (Thunderbird), but not at webmail.spectrum.net. So it's not completely on Spectrum's end.

Sigh.
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Old 17 Jan 2020, 08:39 AM   #9
Bamb0
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Location: USA
Posts: 1,424
Im sorry your having problems...... Welcome to EMD
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Old 19 Jan 2020, 04:07 AM   #10
razorback
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Join Date: Jan 2020
Posts: 1
Quote:
Originally Posted by dclark61 View Post
I just started having this problem today ... it started happening after I changed my email password, so I assume that triggered it. Would be helpful to know what "CMBL" stands for.

The thing is, the problem occurs with my mail client (Thunderbird), but not at webmail.spectrum.net. So it's not completely on Spectrum's end.

Sigh.
I started having this issue a couple of weeks ago also with Outlook 365. I don't remember changing anything at all.

I'm at IT guy and can't figure this out. Calling Spectrum support is useless - as soon as they verify that it works from Webmail, they are done. So here I am, with an email account that I've had for probably 2 decades, and can't send any emails! I have so much invested in this email address (printed materials, business contacts) it would be a pain to change, but I will if I have to.

I've spent hours and hours on this. I deleted my account and then I couldn't even recreate it in outlook because it couldn't verify the SMTP settings. Finally got past that and it still didn't work. Tried it on another computer - same issue. Tried it off of my home network - same result. Tried just about every possible setting for outbound and no luck.

If anyone has a solution they'd like to share, it would be greatly appreciated!

Last edited by razorback : 19 Jan 2020 at 04:09 AM. Reason: added email client
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Old 19 Jan 2020, 03:26 PM   #11
Bamb0
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Location: USA
Posts: 1,424
Try not to give up..... Dont let them win!!

I thought all these problems were fixed.......FINALLY!!!!!!!


uugghh........ Welcome to EMD
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