New IMAP error message

Dreambiz · 27 Jun 2008, 04:17 AM

I've just started receiving this message when trying to delete messages from my email client (Mail) via IMAP:

"The message "message-subject-here" could not be moved to the mailbox "INBOX/Trash - Runbox" The IMAP command "UID COPY" (to INBPX/Trash) failed for the mailbox "INBOX" with server error: Error in IMAP command received by server.

Problem on my side or Runbox's???

- Randy

Dreambiz · 27 Jun 2008, 04:42 AM

Oooh, very bad. The dreaded re-downloading-everything has started again. I thought this had been fixed.

Geir · 27 Jun 2008, 05:38 AM

Hmm. We haven't changed anything recently that should cause this error.

Does the problem persist? Are you able to delete other messages? And, did IMAP seem excessively slow at the time?

- Geir

carverrn · 27 Jun 2008, 05:39 AM

Quote:

Originally Posted by Dreambiz

Oooh, very bad. The dreaded re-downloading-everything has started again. I thought this had been fixed.

The re-downloading in Apple Mail seems to be how Apple Mail handles (or doesn't handle) some errors from the server. I can't test Apple Mail so I can't be sure but I have found other reports of this type of behavior in Apple Mail.

I suspect that if the server returns an error when Apple Mail was expecting message information for a folder/mailbox, Apple Mail appears to think that folder/mailbox is now empty rather than keeping it's current list of messages for the folder/mailbox. When the server responds successfully next time it sees all the messages again but to Apple Mail these now appear to be new messages for that folder/mailbox and it re-downloads them.

What we fixed was an issue causing the error response "No, can not read message" from the IMAP server. Which apparently triggered Apple Mail's re-downloading behavior.

Regards,
Rich

rekitten · 27 Jun 2008, 07:00 AM

I just started seeing the complete re-downloading behavior again today as well (Outlook 2007). And for the record, no client changes.

Dreambiz · 27 Jun 2008, 07:00 AM

I didn't notice any slowness but after the 20-30+ minutes of re-downloading everything, the messages were able to then be deleted without the errors.

carverrn · 27 Jun 2008, 07:06 AM

Quote:

Originally Posted by Dreambiz

I've just started receiving this message when trying to delete messages from my email client (Mail) via IMAP:

"The message "message-subject-here" could not be moved to the mailbox "INBOX/Trash - Runbox" The IMAP command "UID COPY" (to INBPX/Trash) failed for the mailbox "INBOX" with server error: Error in IMAP command received by server.

Problem on my side or Runbox's???

- Randy

From what I can tell so far the Courier IMAP server reports "Error in IMAP command received by server" if it receives a malformed command that it can't figure out how to process.

Did you get this more than once?

Was the "(to INBPX/Trash)" just a typo on your part or was that the actual message?

Regards,
Rich

carverrn · 27 Jun 2008, 07:12 AM

Just found this too:

http://forums.macrumors.com/showthread.php?t=423833

Sounds pretty similar but no other information.

Regards,
Rich

carverrn · 27 Jun 2008, 07:16 AM

Randy,

You said you were deleting messages .... but Apple Mail appears to be copying the messages to the Trash folder and not just setting the messages "deleted" flag (Marked for Deletion).

Is copying deleted messages to the Trash folder an option in Apple Mail that you are using?

Regards,
Rich

carverrn · 27 Jun 2008, 07:19 AM

Quote:

Originally Posted by carverrn

Just found this too:

http://forums.macrumors.com/showthread.php?t=423833

Sounds pretty similar but no other information.

Regards,
Rich

One more:

http://canalapple.com/wordpress/?p=1085

Both appear to be related to move messages to a Trash/Delete folder. Could be Apple Mail is sending an incorrectly formatted command.

Rich

Dreambiz · 27 Jun 2008, 07:21 AM

Quote:

Originally Posted by carverrn

Was the "(to INBPX/Trash)" just a typo on your part or was that the actual message?h

Typo, sorry.

Dreambiz · 27 Jun 2008, 07:35 AM

Quote:

Originally Posted by carverrn

You said you were deleting messages .... but Apple Mail appears to be copying the messages to the Trash folder and not just setting the messages "deleted" flag (Marked for Deletion).

Is copying deleted messages to the Trash folder an option in Apple Mail that you are using?

Rich, I can see your confusion. I was not actually deleting messages in the 'purge' sense, but deleting uncaught spam from one of my folders. This moves the messages to the Trash folder where it remains until a purge.

- Randy

Dreambiz · 27 Jun 2008, 07:53 AM

Quote:

Originally Posted by Dreambiz

I didn't notice any slowness but after the 20-30+ minutes of re-downloading everything, the messages were able to then be deleted without the errors.

Correction, the downloads are still taking place (hours later - I sent the previous message prematurely, it was just one folder that had completed) and I am still receiving the strange message when I 'delete' a message from my Inbox to the Trash.

Oh and my bandwidth usage has skyrocketed to 25% and climbing. I normally never rise above around 8% on the busiest of weeks.

Update: Bandwitdth is now DOWN to 7%. Not sure what the heck is happening...

carverrn · 27 Jun 2008, 07:55 AM

Quote:

Originally Posted by Dreambiz

Correction, the downloads are still taking place (hours later - I sent the previous message prematurely, it was just one folder that had completed) and I am still receiving the strange message when I 'delete' a message from my Inbox to the Trash.

What kind of configuration options does Apple Mail have for deleting messages?

Regards,
Rich

Dreambiz · 27 Jun 2008, 08:03 AM

From Mail Help:

"Deleted messages remain in the Trash mailbox on your computer or on the mail server until they are permanently erased, as specified in Mail preferences. To erase deleted messages before the specified time, choose Mailbox > Erase Deleted Messages > In All Accounts or On My Mac, your account, or RSS.

If you set your account’s Mailbox Behaviors preferences to not move deleted messages to the Trash mailbox, messages remain in their original location after you delete them, and are shown dimmed or are hidden. To show or hide deleted messages, choose View > Show Deleted Messages or Hide Deleted Messages."

I've never changed the settings and it's always worked fine with IMAP on Runbox - until lately.

This is my preferred setting (to move to the Trash mailbox upon 'deletion' from a folder).

27 Jun 2008, 04:17 AM	#1
Dreambiz Essential Contributor Join Date: Sep 2004 Posts: 329	New IMAP error message I've just started receiving this message when trying to delete messages from my email client (Mail) via IMAP: "The message "message-subject-here" could not be moved to the mailbox "INBOX/Trash - Runbox" The IMAP command "UID COPY" (to INBPX/Trash) failed for the mailbox "INBOX" with server error: Error in IMAP command received by server. Problem on my side or Runbox's??? - Randy

27 Jun 2008, 04:42 AM	#2
Dreambiz Essential Contributor Join Date: Sep 2004 Posts: 329	Oooh, very bad. The dreaded re-downloading-everything has started again. I thought this had been fixed.

27 Jun 2008, 05:38 AM	#3
Geir The "e" in e-mail Join Date: Sep 2001 Location: Oslo, Norway Posts: 2,938 Representative of: Runbox.com	Hmm. We haven't changed anything recently that should cause this error. Does the problem persist? Are you able to delete other messages? And, did IMAP seem excessively slow at the time? - Geir

27 Jun 2008, 07:00 AM	#5
rekitten Junior Member Join Date: Jun 2008 Posts: 1	I just started seeing the complete re-downloading behavior again today as well (Outlook 2007). And for the record, no client changes.

27 Jun 2008, 07:12 AM	#8
carverrn Intergalactic Postmaster Join Date: Jan 2002 Location: Chicago, IL Posts: 5,606 Representative of: Runbox.com	Just found this too: http://forums.macrumors.com/showthread.php?t=423833 Sounds pretty similar but no other information. Regards, Rich

27 Jun 2008, 07:16 AM	#9
carverrn Intergalactic Postmaster Join Date: Jan 2002 Location: Chicago, IL Posts: 5,606 Representative of: Runbox.com	Randy, You said you were deleting messages .... but Apple Mail appears to be copying the messages to the Trash folder and not just setting the messages "deleted" flag (Marked for Deletion). Is copying deleted messages to the Trash folder an option in Apple Mail that you are using? Regards, Rich

27 Jun 2008, 08:03 AM	#15
Dreambiz Essential Contributor Join Date: Sep 2004 Posts: 329	From Mail Help: "Deleted messages remain in the Trash mailbox on your computer or on the mail server until they are permanently erased, as specified in Mail preferences. To erase deleted messages before the specified time, choose Mailbox > Erase Deleted Messages > In All Accounts or On My Mac, your account, or RSS. If you set your account’s Mailbox Behaviors preferences to not move deleted messages to the Trash mailbox, messages remain in their original location after you delete them, and are shown dimmed or are hidden. To show or hide deleted messages, choose View > Show Deleted Messages or Hide Deleted Messages." I've never changed the settings and it's always worked fine with IMAP on Runbox - until lately. This is my preferred setting (to move to the Trash mailbox upon 'deletion' from a folder).