Is Tuffmail Down?

wheeles · 13 Nov 2012, 06:33 PM

Can't get Tuffmail this morning. Also the two domains tuffmail.com and tuffmail.net aren't up according to:

http://www.downforeveryoneorjustme.com/tuffmail.com
http://www.downforeveryoneorjustme.com/tuffmail.net

Anyone else having issues?

EDIT: I can reach http://status.tuffmail.net/ and no issues are reported.

Berenburger · 13 Nov 2012, 07:07 PM

Quote:

Originally Posted by wheeles

Anyone else having issues?

EDIT: I can reach http://status.tuffmail.net/ and no issues are reported.

Seems down too.

KC7 · 13 Nov 2012, 07:20 PM

I tried to log into Tuffmail's webmail an hour ago. It was down at that time, as was the status page and IMAP. From my testing a minute ago, I still can't access anything.

wheeles · 13 Nov 2012, 07:34 PM

Just sent a tweet to @tuffmail to query issues. Not sure whether their Twitter account is monitored as there is only one tweet on it. It would certainly make sense for that to be used as alternative channel for reporting issues and status.

EDIT: mxes.net and status.mxes.net also down.

**ReuvenNY** · 13 Nov 2012, 08:01 PM

My IMAP is down too.

petergh · 13 Nov 2012, 08:06 PM

Status site updated:

Quote:

The data center hosting our equipment suffered a major power failure at approximately 6:25AM EST This morning, causing all Tuffmail services to go offline.

Power was restored at approximately 6:45AM EST. Service will be restored as our equipment initializes. It may take 1-2 hours to restore access to your mailboxes. Email is not expected to be lost.

Check here for updates.

KC7 · 13 Nov 2012, 08:27 PM

I tried to sign into Tuffmail at 5:20 AM EST, and everything was already completely down at that time. So, the power failure occurred at least an hour before the time stated on the status page.

wheeles · 13 Nov 2012, 08:45 PM

Quote:

Originally Posted by KC7

I tried to sign into Tuffmail at 5:20 AM EST, and everything was already completely down at that time. So, the power failure occurred at least an hour before the time stated on the status page.

I did manage to access my email at around 3.30 AM EST, but when I tried again at around 5 AM EST it was offline.

Anyway, let's hope things restore OK in the next hour or so.

DPW · 13 Nov 2012, 10:31 PM

UPDATE 8:20AM EST
The IMAP/POP mail machines are still awaiting power. ETA is approximately 10:00AM EST. You will not have access your inbox or be able to log in via webmail during this time.

**ReuvenNY** · 13 Nov 2012, 10:45 PM

Something very peculiar: I have Tuffmail redirecting my incoming email to my Gmail account for backup.
Guess what? I am getting my incoming Tuffmail messages in that Gmail account while Tuffmail is off line...

DPW · 13 Nov 2012, 10:51 PM

Quote:

Originally Posted by ReuvenNY

Something very peculiar: I have Tuffmail redirecting my incoming email to my Gmail account for backup.
Guess what? I am getting my incoming Tuffmail messages in that Gmail account while Tuffmail is off line...

current messages, last one I got was 4:50 CST? I have the same setup and I just sent a test email to my tuffmail account and I haven't seen the forwarded copy in gmail yet

**ReuvenNY** · 13 Nov 2012, 11:14 PM

Quote:

Originally Posted by DPW

current messages, last one I got was 4:50 CST? I have the same setup and I just sent a test email to my tuffmail account and I haven't seen the forwarded copy in gmail yet

Still getting them... I got my email from emaildiscussions about you posting this way!

nbarr · 14 Nov 2012, 12:22 AM

I just started getting mail at my Tuffmail account via IMAP.

wheeles · 14 Nov 2012, 12:27 AM

Quote:

Originally Posted by nbarr

I just started getting mail at my Tuffmail account via IMAP.

Me too. Looks like it's been resolved.

DPW · 14 Nov 2012, 12:48 AM

UPDATE 11:20AM EST
Mailbox access has been restored to all users. The inbound mail queues are significantly backed up, which means that email will be arriving slowly over the next few hours.

Webmail and the Management Interface are still unavailable. ETA for those services is now 1:00PM EST.

13 Nov 2012, 06:33 PM	#1
wheeles Junior Member Join Date: Sep 2005 Posts: 14	Is Tuffmail Down? Can't get Tuffmail this morning. Also the two domains tuffmail.com and tuffmail.net aren't up according to: http://www.downforeveryoneorjustme.com/tuffmail.com http://www.downforeveryoneorjustme.com/tuffmail.net Anyone else having issues? EDIT: I can reach http://status.tuffmail.net/ and no issues are reported. Last edited by wheeles : 13 Nov 2012 at 06:44 PM.

13 Nov 2012, 07:34 PM	#4
wheeles Junior Member Join Date: Sep 2005 Posts: 14	Just sent a tweet to @tuffmail to query issues. Not sure whether their Twitter account is monitored as there is only one tweet on it. It would certainly make sense for that to be used as alternative channel for reporting issues and status. EDIT: mxes.net and status.mxes.net also down. Last edited by wheeles : 13 Nov 2012 at 07:43 PM.

13 Nov 2012, 07:20 PM	#3
KC7 Senior Member Join Date: Sep 2005 Posts: 125	I tried to log into Tuffmail's webmail an hour ago. It was down at that time, as was the status page and IMAP. From my testing a minute ago, I still can't access anything.

13 Nov 2012, 08:01 PM	#5
ReuvenNY Moderator Join Date: Mar 2002 Location: New York Posts: 4,259	My IMAP is down too.

13 Nov 2012, 08:27 PM	#7
KC7 Senior Member Join Date: Sep 2005 Posts: 125	I tried to sign into Tuffmail at 5:20 AM EST, and everything was already completely down at that time. So, the power failure occurred at least an hour before the time stated on the status page.

13 Nov 2012, 10:31 PM	#9
DPW Junior Member Join Date: Mar 2007 Posts: 23	UPDATE 8:20AM EST The IMAP/POP mail machines are still awaiting power. ETA is approximately 10:00AM EST. You will not have access your inbox or be able to log in via webmail during this time.

13 Nov 2012, 10:45 PM	#10
ReuvenNY Moderator Join Date: Mar 2002 Location: New York Posts: 4,259	Something very peculiar: I have Tuffmail redirecting my incoming email to my Gmail account for backup. Guess what? I am getting my incoming Tuffmail messages in that Gmail account while Tuffmail is off line...

14 Nov 2012, 12:22 AM	#13
nbarr Cornerstone of the Community Join Date: Sep 2004 Location: Calgary Posts: 606	I just started getting mail at my Tuffmail account via IMAP.

14 Nov 2012, 12:48 AM	#15
DPW Junior Member Join Date: Mar 2007 Posts: 23	UPDATE 11:20AM EST Mailbox access has been restored to all users. The inbound mail queues are significantly backed up, which means that email will be arriving slowly over the next few hours. Webmail and the Management Interface are still unavailable. ETA for those services is now 1:00PM EST.