Auto mail retrieval from POP3 accounts STILL not working

imprator · 9 Apr 2008, 03:59 AM

Like the other poster on this subject, my POP3 auto-retrieval is not working. Retrieval works if I manually click on the Retrieve POP button, but auto-retrieve (which I have set to 10 minutes) isn't operative.

The Manager screen reports my last successful retrieval as yesterday at 19:24, although I have auto-retrieved email in my inbox timestamped up to midnight yesterday. Nothing since (other than manually retrieved mail).

None of my settings have been changed since auto-retrieve last operated correctly.

The auto-retrieve function is very important to me as one of the auto-retrieve accounts has a very limited capacity which will be quickly exceeded if mail is not frequently downloaded and cleared from the account.

Please advise.

Thanks.

Geir · 9 Apr 2008, 01:11 PM

Our apologies -- we're working to restore full functionality and we expect retrieve operations to normalize within hours.

- Geir

Ian Kenefick · 9 Apr 2008, 06:24 PM

Auto Retrieve still down!

Until I read this thread I was in the dark as to when the Auto Retrieval functionality would be restored.

Runbox MUST do a MUCH better job at letting customers know when a service outage occurs. We rely heavily on email for our business and when it doesn't go smoothly we loose business. This is the first interruption we've experienced so it's not really a major issue - partially since one of our guys noticed it was strange that we hadn't received email before opening of business.

May I suggest that an eMail is sent to customers announcing potential service interruptions?

Regards, Ian Kenefick

[Mod:] Company name removed as per the forum rules.
Rule E) No signatures [except optionally your name]

carverrn · 9 Apr 2008, 09:48 PM

Looks like it may be working again.

My hourly HotMail retrieve started working again a couple of hours ago at 5:08am (Central Time) and successfully retrieved again at 6:08am and 7:10am.

Regards,
Rich

Ian Kenefick · 10 Apr 2008, 04:40 AM

Works for us again.

Thanks

9 Apr 2008, 03:59 AM	#1
imprator Junior Member Join Date: Jul 2005 Posts: 11	Auto mail retrieval from POP3 accounts STILL not working Like the other poster on this subject, my POP3 auto-retrieval is not working. Retrieval works if I manually click on the Retrieve POP button, but auto-retrieve (which I have set to 10 minutes) isn't operative. The Manager screen reports my last successful retrieval as yesterday at 19:24, although I have auto-retrieved email in my inbox timestamped up to midnight yesterday. Nothing since (other than manually retrieved mail). None of my settings have been changed since auto-retrieve last operated correctly. The auto-retrieve function is very important to me as one of the auto-retrieve accounts has a very limited capacity which will be quickly exceeded if mail is not frequently downloaded and cleared from the account. Please advise. Thanks.

9 Apr 2008, 06:24 PM	#3
Ian Kenefick Junior Member Join Date: Apr 2008 Posts: 3	Auto Retrieve still down! Until I read this thread I was in the dark as to when the Auto Retrieval functionality would be restored. Runbox MUST do a MUCH better job at letting customers know when a service outage occurs. We rely heavily on email for our business and when it doesn't go smoothly we loose business. This is the first interruption we've experienced so it's not really a major issue - partially since one of our guys noticed it was strange that we hadn't received email before opening of business. May I suggest that an eMail is sent to customers announcing potential service interruptions? Regards, Ian Kenefick [Mod:] Company name removed as per the forum rules. Rule E) No signatures [except optionally your name] Last edited by Sherry : 10 Apr 2008 at 02:36 AM. Reason: Still no auto retreive

9 Apr 2008, 01:11 PM	#2
Geir The "e" in e-mail Join Date: Sep 2001 Location: Oslo, Norway Posts: 2,938 Representative of: Runbox.com	Our apologies -- we're working to restore full functionality and we expect retrieve operations to normalize within hours. - Geir

9 Apr 2008, 09:48 PM	#4
carverrn Intergalactic Postmaster Join Date: Jan 2002 Location: Chicago, IL Posts: 5,606 Representative of: Runbox.com	Looks like it may be working again. My hourly HotMail retrieve started working again a couple of hours ago at 5:08am (Central Time) and successfully retrieved again at 6:08am and 7:10am. Regards, Rich

10 Apr 2008, 04:40 AM	#5
Ian Kenefick Junior Member Join Date: Apr 2008 Posts: 3	Works for us again. Thanks