Cannot delete or alter Retrieve settings

imprator · 6 Jul 2005, 07:57 AM

I have Runbox set to retrieve email from several POP3 servers.

One of these retrieval settings is no longer required. However, I cannot delete or alter this entry. All other POP3 retrieval settings can be altered or deleted at will, but this one is immovable.

There have been 201 failed attempts to retrieve email using the problem settings; I suspect that this is the cause of the problem.

Does anyone know what I can do to correct this situation - or is it a job for Runbox support?

Thanks.

Liz · 6 Jul 2005, 08:23 AM

Hi,

You can send your username to support, and we will look into it for you.

Liz

marc_otten · 6 Jul 2005, 11:52 PM

Quote:

Originally posted by imprator
I have Runbox set to retrieve email from several POP3 servers.

One of these retrieval settings is no longer required. However, I cannot delete or alter this entry. All other POP3 retrieval settings can be altered or deleted at will, but this one is immovable.

There have been 201 failed attempts to retrieve email using the problem settings; I suspect that this is the cause of the problem.

Does anyone know what I can do to correct this situation - or is it a job for Runbox support?

Thanks.

Did you configure a filter to move messages from the specific POP-account to another folder. Perhaps that blocks the deletion of the retrieval-settings...

--Marc

imprator · 7 Jul 2005, 01:39 AM

Quote:

Originally posted by marc_otten
Did you configure a filter to move messages from the specific POP-account to another folder. Perhaps that blocks the deletion of the retrieval-settings...

--Marc

Thanks for that - sounds like a good idea.

Yes, I did have a filter to move email to a specific folder if it was addressed to the problem POP account. I have tried deleting the filter but the problem remains. Still, now that you have mentioned it, I suspect that the filter contributed to causing the problem.

I have now emailed support, as suggested above, but if anyone has any further suggestions I would welcome them.

carverrn · 7 Jul 2005, 02:26 AM

As far as I know filters will only prevent you from deleting folders if a filter is defined to move messages to that folder.

Regards,
Rich

Liz · 7 Jul 2005, 03:03 AM

That is correct, yes.

Liz

marc_otten · 7 Jul 2005, 03:31 AM

Quote:

Originally posted by imprator
<SNIP>Yes, I did have a filter to move email to a specific folder if it was addressed to the problem POP account. I have tried deleting the filter but the problem remains. Still, now that you have mentioned it, I suspect that the filter contributed to causing the problem.</SNIP>

Hmm...I tested this myself and I have to conclude that this indeed doesn't fix the problem. Sorry I couldn't be of more help...

--Marc

6 Jul 2005, 07:57 AM	#1
imprator Junior Member Join Date: Jul 2005 Posts: 11	Cannot delete or alter Retrieve settings I have Runbox set to retrieve email from several POP3 servers. One of these retrieval settings is no longer required. However, I cannot delete or alter this entry. All other POP3 retrieval settings can be altered or deleted at will, but this one is immovable. There have been 201 failed attempts to retrieve email using the problem settings; I suspect that this is the cause of the problem. Does anyone know what I can do to correct this situation - or is it a job for Runbox support? Thanks.

6 Jul 2005, 08:23 AM	#2
Liz The "e" in e-mail Join Date: Jul 2001 Location: Los Angeles,CA Posts: 4,652 Representative of: Runbox.com	Hi, You can send your username to support, and we will look into it for you. Liz

7 Jul 2005, 02:26 AM	#5
carverrn Intergalactic Postmaster Join Date: Jan 2002 Location: Chicago, IL Posts: 5,606 Representative of: Runbox.com	As far as I know filters will only prevent you from deleting folders if a filter is defined to move messages to that folder. Regards, Rich

7 Jul 2005, 03:03 AM	#6
Liz The "e" in e-mail Join Date: Jul 2001 Location: Los Angeles,CA Posts: 4,652 Representative of: Runbox.com	That is correct, yes. Liz