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Old 31 Oct 2018, 04:14 AM   #1
jpsheridan
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Join Date: Oct 2018
Posts: 3
FTP problems

Is there a problem with the file storage?
I have an app that uploads files every 15 minutes that has been failing with timeouts on directory change since 0345 this morning.
I tried just now with filezilla and got a timeout while retrieving the directory listing and then got locked out as "only 3 ftp logins permitted at a time" despite not having any open connections.
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Old 31 Oct 2018, 04:58 AM   #2
somdcomputerguy
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Location: Rupert, WV
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Could be related to this:
502 Bad Gateway - FM Down? - http://www.emaildiscussions.com/showthread.php?t=74009

- Bruce

edit: I am having problems connecting with FileZilla, but no problems (directory listing, changing, uploading) with the web UI. Fastmailstatus shows no issues with FTP, so maybe open a ticket if it's an immediate concern for you.

another edit: I just created a service ticket.

Last edited by somdcomputerguy : 31 Oct 2018 at 05:35 AM.
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Old 31 Oct 2018, 05:38 AM   #3
jpsheridan
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Great, thanks.
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Old 31 Oct 2018, 05:45 AM   #4
somdcomputerguy
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Quote:
Originally Posted by jpsheridan View Post
Great, thanks.
You bet. It's not really a big issue for me as I don't FTP there too regularly, sometimes not in a month, sometimes 2 or 3 times a week. I thought they should be aware of it though. The web UI seems to be fine, which would be a satisfactory fall back for me, but maybe not for you or others.

- Bruce
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Old 31 Oct 2018, 03:55 PM   #5
jpsheridan
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Looks like someone fed the hamster as we're back.
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Old 31 Oct 2018, 07:22 PM   #6
somdcomputerguy
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No problems here either. The service ticket was updated earlier this morning and they said there was a firewall issue.

- Bruce
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