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Old 18 Aug 2020, 05:58 PM   #1
StevenShelby
Junior Member
 
Join Date: Aug 2020
Posts: 1
Signatures with formatting

I have set up signature files for particular Identities that include html elements and our company logo. Those work fine for creating new e-mails and sending, and also for replying to e-mails where the original e-mail is sent in rich text format. I have not had any success in finding a reasonable way of appending the signature with the correct formatting, etc, when replying to an e-mail that is in plain text format. If I convert the reply to rich text, the signature does not, of course, get converted along with it, and as it is, the signature is not correctly formatted, so I just have to delete it and send without a signature.

Has anyone found an easy way to do this ? Help would be much appreciated

Thanks
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Old 18 Aug 2020, 08:30 PM   #2
JeremyNicoll
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Join Date: Dec 2017
Location: Scotland
Posts: 184
As a user who generally only reads emails in plain text, I can't tell you how annoyed I'd be if someone sent me a plain text email with a signature full of html.

Even on the rare occasions when I do read HTML mails (eg when the sender can't be bothered creating a proper plain text part, or thinks it is appropriate simply to put a one-line placeholder in the plain text) I would not have fetching of remote images turned on ... so an email meant to contain a logo image is going to be wasted on me ... and everyone else who disables such fetches.

Surely what you should be doing is putting a simple plain text signature into every mail - regardless of whether it is a plain text mail or a rich text one?

If you must have a corporate logo in the mail, I don't see that the signature is the right place for it. Wouldn't it be better at the top of the mail?
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Old 19 Aug 2020, 08:19 AM   #3
Berenburger
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Join Date: Sep 2004
Location: The Netherlands
Posts: 2,654
Quote:
Originally Posted by JeremyNicoll View Post
Surely what you should be doing is putting a simple plain text signature into every mail - regardless of whether it is a plain text mail or a rich text one?
Eventually with a hyperlink to your website.
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Old 21 Aug 2020, 07:35 AM   #4
gardenweed
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Join Date: Jun 2008
Location: Perth
Posts: 591
Quote:
Originally Posted by StevenShelby View Post
I have set up signature files for particular Identities that include html elements and our company logo. Those work fine for creating new e-mails and sending, and also for replying to e-mails where the original e-mail is sent in rich text format. I have not had any success in finding a reasonable way of appending the signature with the correct formatting, etc, when replying to an e-mail that is in plain text format. If I convert the reply to rich text, the signature does not, of course, get converted along with it, and as it is, the signature is not correctly formatted, so I just have to delete it and send without a signature.

Has anyone found an easy way to do this ? Help would be much appreciated

Thanks
Unfortunately FM removed the facility to have both a plain text and a rich text signature for an Identity. The signature facility used to have two boxes, one for rich text and one for the alternative plain text signature. When replying, the correct format was automatically selected.
I raised the issue earlier this year that this was removed - discussion thread.

So far I haven't found a solution.
When I raised the issue with FM Support they basically just obfuscated - requesting more and more information - until I gave up.
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