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Old 8 Dec 2019, 10:04 AM   #1
pjwalsh
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Price increase for legacy plans - Jan 1 2020

https://www.fastmail.com/help/ourser...ng-legacy.html

eg. Enhanced up to $45/yr from $40.
If you renew by month end you can still get 3 yrs for $100.
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Old 8 Dec 2019, 12:53 PM   #2
jeffpan
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I was totally confused, both perlsonal lite and family lite are 15 USD per year, but the family one supports own domains. how to differ them?
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Old 8 Dec 2019, 07:04 PM   #3
Terry
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Quote:
Originally Posted by pjwalsh View Post
https://www.fastmail.com/help/ourser...ng-legacy.html

eg. Enhanced up to $45/yr from $40.
If you renew by month end you can still get 3 yrs for $100.
In my account it states $110 for 3 years...
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Old 8 Dec 2019, 10:54 PM   #4
PON
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I'm not seeing any multi-year renewal option at all. I wonder why that is?

I currently have one domain (MX records only pointed to Fastmail), one master, one enhanced, one full and two lite accounts, one of which is not being used. One of the latter was originally a full account and a might-as-well set-up when I passed on a laptop to my sister for her to give Fastmail a try. I won't carry a $50/yr mailbox on the off-chance she'll get around to it.

As for the extra storage "bargain" it's not a bargain if you are not using it and don't need it. Some of us archive off old email periodically. So, it's effectively a significant increase to regain CalDAV and CardDAV sync capability for lite and full accounts.

I think I now understand why a former colleague whose family I set up withe Fastmail accounts emailed to let people know his new email address was an @fastmail one, effectively announcing he was giving up using their domain name. The premium for continuing was too much for him.

Simplifying the service catalogue is great, but doing it in a way that breaks faith with long-time customers is not, and of course the whole point of my advocacy for domain ownership was to provide a degree of protection from price gouging, business continuity and other failures.

Unless I've missed it, the lack of direct communication from Fastmail (and yes, I'm signed up to "chatty" emails) is disappointing and not a great look for a company with the employee-owned company ethos, one that won't resell your data, will answer email, provide help from an actual human etc.
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Old 9 Dec 2019, 09:28 AM   #5
pjwalsh
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Quote:
Originally Posted by Terry View Post
In my account it states $110 for 3 years...
I renewed Enhanced yesterday, 3yr @ $100.
Today the billing screen in my account still shows 3yr renewal for $100.

Mailbox / Folders screen still shows 15GB.
Supposedly Enhanced is to get bumped to 30GB, according to the linked page above.
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Old 9 Dec 2019, 09:49 AM   #6
Terry
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Ahhhhhhhhh we have to pay stupid GST that is $10

Not sure what I will do, I am currently in the middle of winding down my own domain, what a job I am up to about 270 people who I had to advised about the change of email addresses.
I still have my wife's to finish off.....sigh, sometimes I wish I had never started but its toooooooo late now.

Last edited by Terry : 9 Dec 2019 at 12:54 PM.
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Old 9 Dec 2019, 03:49 PM   #7
Bamb0
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Smile Good luck Terry -- I hope it works out ok!!

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Old 9 Dec 2019, 10:11 PM   #8
TenFour
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Quote:
I am currently in the middle of winding down my own domain, what a job I am up to about 270 people
My suggestion is to just keep the domain and forward emails to your new address for at least a year or two. I've changed email addresses a bunch of times and keeping the old ones forwarding has saved me many times. I still get important things sent to email addresses I haven't used as my main ones in many years, and some people just can't seem to make the change to the new one no matter how many times I remind them. Many people just don't understand email addresses and they assume that their phone will just automatically send email to a person.
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Old 9 Dec 2019, 10:41 PM   #9
sflorack
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Quote:
Originally Posted by pjwalsh View Post
I renewed Enhanced yesterday, 3yr @ $100.
Today the billing screen in my account still shows 3yr renewal for $100.

Mailbox / Folders screen still shows 15GB.
Supposedly Enhanced is to get bumped to 30GB, according to the linked page above.
I don't think you'll see the "next renewal price" increase until the prices go into effect.

But, I am also curious about the 15 -> 30GB increase. Maybe that won't go into effect until January 1st as well..?
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Old 10 Dec 2019, 10:15 AM   #10
Terry
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Quote:
Originally Posted by TenFour View Post
My suggestion is to just keep the domain and forward emails to your new address for at least a year or two.
Yes good idea....
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Old 10 Dec 2019, 05:21 PM   #11
17pm
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This is absolutely bad news.

"As one of our long term account holders, we thank you for allowing us to manage your email over the years."... They thank us by increasing the price. hahahah, pathetic.

Also, they state: "In recognition of your long period of service with us, we are providing a significant discount over the current plan pricing. Your price will be adjusted to $45 USD (plus tax if it's applicable in your region)." (enphasis mine).. The standard plan is 50usd/year, we'll be paying 45usd/year, so it's a 5usd/year discount. They say that is a SIGNIFICANT DISCOUNT. They are increasing our price from 40 to 45 usd/year, a 5usd/year price increase. If -5usd/year is a significant discount, then surely +5usd/year is a significant price increase.

TLDR: They are significantly increasing the price.

I will be looking for alternatives. Any suggestions?

Last edited by 17pm : 10 Dec 2019 at 05:27 PM.
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Old 10 Dec 2019, 05:39 PM   #12
jeffpan
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Quote:
Originally Posted by 17pm View Post

I will be looking for alternatives. Any suggestions?
maybe gsuite?
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Old 10 Dec 2019, 08:45 PM   #13
JamesHenderson
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Quote:
Originally Posted by 17pm View Post
This is absolutely bad news.
If -5usd/year is a significant discount, then surely +5usd/year is a significant price increase.

TLDR: They are significantly increasing the price.
$45 represents:
  • a 15% increase over $ 40
  • a 10% reduction from $ 50

...but isn't it still one of the cheapest (paid for) deals around?

When was the last price hike?
I moved from the old "Enhanced" one to the new "Standard" one a couple of years ago and can't remember the old pricing.
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Old 10 Dec 2019, 08:54 PM   #14
TenFour
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A lot of paid alternatives are around the same price. You can spend less by getting less, which might be all you need. I would suggest we can't really recommend alternatives without knowing your requirements, but you will find it difficult to spend less while retaining most of the features of FM.
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Old 10 Dec 2019, 10:44 PM   #15
sflorack
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Quote:
Originally Posted by sflorack View Post
But, I am also curious about the 15 -> 30GB increase. Maybe that won't go into effect until January 1st as well..?
Logged in today to see that my Enhanced account was bumped to 30GB. Woot!
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