what is this - another outage? - Page 4

publicease · 28 Oct 2006, 12:39 AM

I just spoke with tuffmail. He has phone support only 9-6 eastern time. They're in Florida. He recommended webmail.us. They have 24 hour phone support.

The tuffmail guy was bummed fastmail was having issues. He says it's a nightmare for him also as all the fastmail people come to him for a short time then go back to fastmail.

He specializes in East Coast US companies.

fnegroni · 28 Oct 2006, 12:40 AM

Following the outage this morning, I opened a gmail.com account and was ready to move all my fastmail emails over there... just to find I was on the wrong server at the wrong time!
Come the end of the weekend fastmail won't be my main account and should be a thing of the past.
It was cool while it lasted. But recently it is just driving me and my wife insane. And all the people I referred too.
I may keep it as a spare spam bin...

Sorry chaps, but this is too much!

rmns2bseen · 28 Oct 2006, 12:42 AM

Quote:

Originally posted by nighthawk700

A few folks mentioned TuffMail... is there a forum for them so I can see how happy/unhappy their users are? Time to do some research to see if I want to stick with Fastmail longer, or jump ship.

If the past is any indication, and unless Tuffmail has changed policy, those who are suffering during this latest FM outage won't exactly be welcome right now.

I downgraded and apparently I'm on server 2 now. Web mail at least is working for me at the moment. But of course that's subject to change...

(edit) I really do wonder sometimes if maybe FastMail bit off more than they can chew a long time ago...

wishlish · 28 Oct 2006, 12:46 AM

You have webmail? Lucky you. I got nada. Ugh...

nighthawk700 · 28 Oct 2006, 01:15 AM

Quote:

Originally posted by rmns2bseen
If the past is any indication, and unless Tuffmail has changed policy, those who are suffering during this latest FM outage won't exactly be welcome right now.

I won't be switching (if I switch) right away. I want to research things. Look at TuffMail, other servers, etc. Maybe it's time to get my own domain and hook that to e-mail,

publicease · 28 Oct 2006, 01:21 AM

I'm gone - webmail.us

the guy was great 99.99% guaranteed uptime.

davet · 28 Oct 2006, 01:49 AM

Quote:

Originally posted by rmns2bseen

I downgraded and apparently I'm on server 2 now. Web mail at least is working for me at the moment. But of course that's subject to change...

What does that mean when you say you downgraded? Are you just talking about your account, like going from full to enhanced, and that puts you on a different server?
Thanks.

fhapgood · 28 Oct 2006, 02:04 AM

Quote:

Originally posted by nighthawk700
I won't be switching (if I switch) right away. I want to research things. Look at TuffMail, other servers, etc. Maybe it's time to get my own domain and hook that to e-mail,

Anybody who is looking for the magic service that will spare them the inconvenience of getting a backup account is on a fool's errand. All services go down and they all go down at the moment of maximum inconvenience. That is the law, and it operates in no sphere of life more relentlessly than with computers.

I can't understand why this simple fact is taking so long to get taken seriously, given how often the lesson has been taught. What is the problem? Do people have some deep psychic resistance to the idea of redundancy? People used to have problems doing backups. Maybe it's the same psychology at work.

Anyway, Fastmail is doing a great service to the community if its tribulations are forcing people to get backup accounts.

It took like a hundred years for wireline phones to develop the reliability they have now and it will take email just as long. Maybe longer.

rmns2bseen · 28 Oct 2006, 02:20 AM

Quote:

Originally posted by davet
What does that mean when you say you downgraded? Are you just talking about your account, like going from full to enhanced, and that puts you on a different server?
Thanks.

I'm sorry, I misinterpreted header information. Actually I haven't been paying that much attention to it lately. I'm still on server 4. By the way, I went from member to enhanced to full back to member again.

MikeL · 28 Oct 2006, 02:30 AM

I currently have my own domain, registered via 1&1, but have my MX records pointing at the messagingengine.com servers. If I temporarily redirect my MX records to my 1&1 account, will backlogged email go there, or is will it still be in the queue at FastMail?

-Mike

fahrner · 28 Oct 2006, 02:45 AM

Quote:

Originally posted by fhapgood
All services go down and they all go down at the moment of maximum inconvenience. That is the law, and it operates in no sphere of life more relentlessly than with computers.

Yes, every mail provider has some outages. But in the range of hours, not days!!!

lgnki · 28 Oct 2006, 02:51 AM

Im outta here, it's been fun fastmail! Yahoo's slick new interface and uptime won me over, best of luck!

BinaryTB · 28 Oct 2006, 02:58 AM

Quote:

Originally posted by MikeL
I currently have my own domain, registered via 1&1, but have my MX records pointing at the messagingengine.com servers. If I temporarily redirect my MX records to my 1&1 account, will backlogged email go there, or is will it still be in the queue at FastMail?

I believe only new mail (once the MX propagates) will go to 1&1, queued mail will stay queued.

wishlish · 28 Oct 2006, 03:10 AM

Just a question- would it be too much to ask for hourly updates on the issue? I'm sorry, but when you take my email down for 3 *curse word inserted here*ing days, I'd at least like to see what's going on each hour. We've heard nothing from the Fastmail team in a few hours. At least give us an update!

marc1 · 28 Oct 2006, 03:11 AM

Quote:

Originally posted by wishlish
Just a question- would it be too much to ask for hourly updates on the issue?

AGREED!

FM needs to update the status blog instead of (or, ideally, in addition to) responding to individual posts.

Users should not have to digg through multiple threads trying to figure out what is the latest update!

28 Oct 2006, 02:30 AM	#55
MikeL Essential Contributor Join Date: Apr 2002 Posts: 326	Question about DNS I currently have my own domain, registered via 1&1, but have my MX records pointing at the messagingengine.com servers. If I temporarily redirect my MX records to my 1&1 account, will backlogged email go there, or is will it still be in the queue at FastMail? -Mike

28 Oct 2006, 12:39 AM	#46
publicease Junior Member Join Date: Oct 2006 Location: Carlsbad, CA Posts: 11	I just spoke with tuffmail. He has phone support only 9-6 eastern time. They're in Florida. He recommended webmail.us. They have 24 hour phone support. The tuffmail guy was bummed fastmail was having issues. He says it's a nightmare for him also as all the fastmail people come to him for a short time then go back to fastmail. He specializes in East Coast US companies.

28 Oct 2006, 12:40 AM	#47
fnegroni Junior Member Join Date: May 2006 Posts: 4	Following the outage this morning, I opened a gmail.com account and was ready to move all my fastmail emails over there... just to find I was on the wrong server at the wrong time! Come the end of the weekend fastmail won't be my main account and should be a thing of the past. It was cool while it lasted. But recently it is just driving me and my wife insane. And all the people I referred too. I may keep it as a spare spam bin... Sorry chaps, but this is too much!

28 Oct 2006, 12:46 AM	#49
wishlish Junior Member Join Date: Feb 2004 Posts: 22	You have webmail? Lucky you. I got nada. Ugh...

28 Oct 2006, 01:21 AM	#51
publicease Junior Member Join Date: Oct 2006 Location: Carlsbad, CA Posts: 11	I'm gone - webmail.us the guy was great 99.99% guaranteed uptime.

28 Oct 2006, 02:51 AM	#57
lgnki Senior Member Join Date: Jul 2004 Posts: 183	Im outta here, it's been fun fastmail! Yahoo's slick new interface and uptime won me over, best of luck!

28 Oct 2006, 03:10 AM	#59
wishlish Junior Member Join Date: Feb 2004 Posts: 22	Just a question- would it be too much to ask for hourly updates on the issue? I'm sorry, but when you take my email down for 3 curse word inserted hereing days, I'd at least like to see what's going on each hour. We've heard nothing from the Fastmail team in a few hours. At least give us an update!