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FastMail Forum All posts relating to FastMail.FM should go here: suggestions, comments, requests for help, complaints, technical issues etc. |
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2 Dec 2022, 12:11 AM | #1 |
Member
Join Date: Jan 2017
Posts: 94
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ticket response
I have what I think is a relatively minor issue with my account. I made a couple tickets. The second was generated because I emailed support and didn't know that would make a second ticket. This was about a week ago. I got 2 quick replies but nothing since. Do I have any other options to reach someone? I think my issue could be a quick fix but someone needs to look into it first.
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2 Dec 2022, 07:15 AM | #2 |
The "e" in e-mail
Join Date: Jul 2002
Location: VK4
Posts: 3,029
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Sometimes they close the ticket without doing anything look at your tickets.
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2 Dec 2022, 07:24 AM | #3 |
Intergalactic Postmaster
Join Date: May 2004
Location: Irving, Texas
Posts: 8,929
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Support tickets is the only way to get their attention. If the issue is one which can be handled by low level support (billing issues, account setup, etc.) the response is usually pretty fast. If the problem requires high level or programmer response, the response speed will be dependent on the severity of the issue. If it's something which is annoying to you but doesn't prevent you from using a feature, they may put it off for a while. If it's preventing use of a key feature (such as mail not being filed correctly or a folder disappearing), they should get on it very quickly, in my experience.
There was a problem early this week with incoming email being delayed as it moved to the delivery server. They fixed that issue very quickly. So you might add a comment to one of your tickets and see if the low level support person will give you a progress report. Bill |
2 Dec 2022, 08:43 AM | #4 | |
Member
Join Date: Jan 2017
Posts: 94
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Quote:
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