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FastMail Forum All posts relating to FastMail.FM should go here: suggestions, comments, requests for help, complaints, technical issues etc. |
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19 Nov 2020, 08:12 PM | #1 |
Master of the @
Join Date: Feb 2017
Location: USA
Posts: 1,744
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General feedback for FM?
What's the best way to send general feedback to FM? Starting a ticket seems overkill for something that is low priority and is more in the line of suggestions for features, comments on the current design, etc.
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19 Nov 2020, 10:29 PM | #2 |
The "e" in e-mail
Join Date: Apr 2011
Location: Manchester UK
Posts: 2,616
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You can send an e-mail to support@fastmail.com
or a message on social media via Facebook or Twitter. I don't think that's ever stopped xyzzy raising a ticket, perhaps he would do it for you. |
20 Nov 2020, 04:01 AM | #3 |
Essential Contributor
Join Date: May 2018
Posts: 477
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20 Nov 2020, 06:39 AM | #4 |
Master of the @
Join Date: Feb 2017
Location: USA
Posts: 1,744
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So often it feels like feedback is just a black hole for most products, but I am told by people who work at these companies that they do appreciate constructive feedback and actually do consider it. Having worked for a small tech company for awhile I know that we had actual human beings read and consider every piece of feedback received, though as you can imagine a lot of it is impossible to do anything about.
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20 Nov 2020, 07:45 AM | #5 |
The "e" in e-mail
Join Date: Sep 2004
Location: The Netherlands
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20 Nov 2020, 03:30 PM | #6 |
Essential Contributor
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20 Nov 2020, 04:01 PM | #7 |
The "e" in e-mail
Join Date: Jul 2004
Location: Melbourne, Australia
Posts: 2,696
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Fastmail.fm |
Yeah, support tickets are the best way to give us feedback. They are easier to link and track to internal tasks than anything else.
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20 Nov 2020, 11:22 PM | #8 |
The "e" in e-mail
Join Date: May 2003
Location: mostly in Thailand
Posts: 3,095
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Nice to see you are still occasionally around this forum, Brong. I believe it was a great shame when FastMail stopped actively participating and actually promoting the (then) multiple FastMail forums.
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21 Nov 2020, 01:11 AM | #9 |
Cornerstone of the Community
Join Date: Jul 2011
Posts: 713
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21 Nov 2020, 06:59 AM | #10 | |
The "e" in e-mail
Join Date: Jul 2004
Location: Melbourne, Australia
Posts: 2,696
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Fastmail.fm |
Quote:
We do still drop by occasionally to see what's being discussed here, particularly when somebody brings a specific thread to our attention. But of course, the team is a lot bigger now and that makes the issue even more acute that if everyone spends multiple hours per day engaging on a discussion platform, they're not spending that time solving specific customer problems or building features that benefit everybody! |
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21 Nov 2020, 10:02 PM | #11 | |
The "e" in e-mail
Join Date: May 2003
Location: mostly in Thailand
Posts: 3,095
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Quote:
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