Runbox is down (for me)

David · 18 Mar 2013, 08:30 AM

Runbox web interface is down for me. I am located in western Canada

David · 18 Mar 2013, 08:43 AM

It's down for everyone, it seems. Not sure if this is scheduled down time or not.

bipbop · 18 Mar 2013, 09:22 AM

Yeah, down here too. I'm in Norway. I'm sure this isn't scheduled.

bipbop · 18 Mar 2013, 09:58 AM

Seems to be up again.

David · 18 Mar 2013, 10:19 AM

Aye, so it is. As it is rather late in Norway I was expecting the worst.

Geir · 18 Mar 2013, 04:15 PM

An upstream network provider had unscheduled maintenance without telling us in advance. We will urge them to improve their routines as this is unacceptable to us and our customers.

We apologize for the problems this caused for you.

- Geir

kservik · 18 Mar 2013, 05:40 PM

We got a more detailed explanation now. What happend was that the upstream provider had scheduled a 20 minute downtime because of a router firmware upgrade. They did not alert us, because it should not affect us.

Unfortunatly it did affect us. We went down from 00:52 and came up again at 01:21. Then something must have gone wrong as we went down again at 01:22 and we did not come up again before 02:58.

I was in phone contact with them from 01:36 to get them to fix the problem.

Kim

tomhab · 18 Mar 2013, 06:13 PM

Quote:

Originally Posted by kservik

I was in phone contact with them from 01:36 to get them to fix the problem.

Ouch - nasty!

18 Mar 2013, 08:30 AM	#1
David Ultimate Contributor Join Date: Dec 2001 Location: Canada. Posts: 10,355	Runbox is down (for me) Runbox web interface is down for me. I am located in western Canada

18 Mar 2013, 08:43 AM	#2
David Ultimate Contributor Join Date: Dec 2001 Location: Canada. Posts: 10,355	It's down for everyone, it seems. Not sure if this is scheduled down time or not.

18 Mar 2013, 09:22 AM	#3
bipbop Senior Member Join Date: Dec 2009 Posts: 197	Yeah, down here too. I'm in Norway. I'm sure this isn't scheduled.

18 Mar 2013, 09:58 AM	#4
bipbop Senior Member Join Date: Dec 2009 Posts: 197	Seems to be up again.

18 Mar 2013, 10:19 AM	#5
David Ultimate Contributor Join Date: Dec 2001 Location: Canada. Posts: 10,355	Aye, so it is. As it is rather late in Norway I was expecting the worst.

18 Mar 2013, 04:15 PM	#6
Geir The "e" in e-mail Join Date: Sep 2001 Location: Oslo, Norway Posts: 2,938 Representative of: Runbox.com	An upstream network provider had unscheduled maintenance without telling us in advance. We will urge them to improve their routines as this is unacceptable to us and our customers. We apologize for the problems this caused for you. - Geir

18 Mar 2013, 05:40 PM	#7
kservik Cornerstone of the Community Join Date: Sep 2005 Location: Oslo, Norway Posts: 555 Representative of: Runbox.com	We got a more detailed explanation now. What happend was that the upstream provider had scheduled a 20 minute downtime because of a router firmware upgrade. They did not alert us, because it should not affect us. Unfortunatly it did affect us. We went down from 00:52 and came up again at 01:21. Then something must have gone wrong as we went down again at 01:22 and we did not come up again before 02:58. I was in phone contact with them from 01:36 to get them to fix the problem. Kim