EmailDiscussions.com  

Go Back   EmailDiscussions.com > Email Service Provider-specific Forums > FastMail Forum
Register FAQ Members List Calendar Search Today's Posts Mark Forums Read
Stay in touch wirelessly

FastMail Forum All posts relating to FastMail.FM should go here: suggestions, comments, requests for help, complaints, technical issues etc.

Reply
 
Thread Tools
Old 27 Aug 2017, 07:14 PM   #1
odedp
Master of the @
 
Join Date: Mar 2000
Location: Tel-Aviv, ISRAEL
Posts: 1,542
Unhappy Can't get a clear answer from support!

This is simply amazing!
I have opened a support ticket and asked a very simple question.
They replied quickly but didn't answer my question...
So I've tried again.
and support replied quickly again, but guess what: My question was still not answered!
Here is what I've asked. Maybe someone can do a better job than support did...
I have been a Fastmail customer since the very beginning (2000)
Most of the time my plan was FULL and several years ago I've upgraded to ENHANCED.
The Full plan didn't provide as much disk space as I needed, so I have purchased extra disk space (paid for it nearly $210)
This extra disk space is mine for good!
When I've upgraded to Enhanced the extra disk space which I bought was added to my quota.
What I'm trying to figure out is: what will happen if I upgrade to STANDARD?
STANDARD provides more disk space than I need.
So, am I going to get a one time refund of $210 or will my extra disk space be added to the disk quota STANDARD provides?
Or maybe I'll lose my money???
Thank you all,
Oded.
odedp is offline   Reply With Quote

Old 27 Aug 2017, 08:50 PM   #2
Berenburger
The "e" in e-mail
 
Join Date: Sep 2004
Location: The Netherlands
Posts: 2,248
I'm curious in what they answered.
Berenburger is offline   Reply With Quote
Old 27 Aug 2017, 10:57 PM   #3
odedp
Master of the @
 
Join Date: Mar 2000
Location: Tel-Aviv, ISRAEL
Posts: 1,542
Quote:
Originally Posted by Berenburger View Post
I'm curious in what they answered.
I didn't give up and insisted on getting a clear answer.
This time (3rd...) I finally got one...
They said I'm going to lose the $210 I've paid for extra disk space!!
They also said that there isn't such a thing as "disk space for life" but the space expires after 6 or 12 months.
This is unacceptable and wrong!
What they said is true for the new (current) plans but not for the legacy ones.
I purchased the extra disk space many many years ago (2002 and 2004.) Regardless of the plans I had all these years (Full or Enhanced) it was always added to my quota.(and so it is now.)
If I'm not mistaken someone senior from the Fastmail team said when the new plans were announced, that customers who bought disk storage will be refunded when upgrading.
I told support that I want them to transfer my ticket to a senior member of their team, and got a response that they did what I've asked.
They said I have to be patient but I'll get a response.
OK. So I'm patient....
But I'd like to be very clear to avoid any misunderstings: I'm going to fight for my money...
odedp is offline   Reply With Quote
Old 28 Aug 2017, 08:00 AM   #4
Terry
The "e" in e-mail
 
Join Date: Jul 2002
Location: VK4
Posts: 2,501
Why upgrade and lose what you have? just renew and you can do it for 5 years and get a good discount.

Last edited by Terry : 28 Aug 2017 at 08:07 AM.
Terry is offline   Reply With Quote
Old 28 Aug 2017, 11:58 AM   #5
BritTim
The "e" in e-mail
 
Join Date: May 2003
Location: mostly in Thailand
Posts: 2,500
Quote:
Originally Posted by Terry View Post
Why upgrade and lose what you have? just renew and you can do it for 5 years and get a good discount.
If he can get a refund of his $210, at the same time as doing the upgrade, that is attractive. Leaving aside the time value of money, it pays for over 20 years of the difference between the enhanced and standard subscription plans.
BritTim is offline   Reply With Quote
Old 28 Aug 2017, 02:10 PM   #6
odedp
Master of the @
 
Join Date: Mar 2000
Location: Tel-Aviv, ISRAEL
Posts: 1,542
Quote:
Originally Posted by Terry View Post
Why upgrade and lose what you have? just renew and you can do it for 5 years and get a good discount.
The 15 GB that the enhanced plan provides (plus the extra space I purchased) might not be enough for me...
So upgrading to Standard (25 GB) can be a good solution.
odedp is offline   Reply With Quote
Old 28 Aug 2017, 02:13 PM   #7
odedp
Master of the @
 
Join Date: Mar 2000
Location: Tel-Aviv, ISRAEL
Posts: 1,542
Anyone else?

I'm looking for other customers who purchased in the past extra disk space.
They can help me confirm that the disk space was "for good"!
odedp is offline   Reply With Quote
Old 28 Aug 2017, 03:06 PM   #8
Terry
The "e" in e-mail
 
Join Date: Jul 2002
Location: VK4
Posts: 2,501
Quote:
Originally Posted by odedp View Post
The 15 GB that the enhanced plan provides (plus the extra space I purchased) might not be enough for me...
So upgrading to Standard (25 GB) can be a good solution.
Oh ok I don't save that much so it would never apply to me.
Terry is offline   Reply With Quote
Old 28 Aug 2017, 03:14 PM   #9
odedp
Master of the @
 
Join Date: Mar 2000
Location: Tel-Aviv, ISRAEL
Posts: 1,542
Quote:
Originally Posted by Terry View Post
Oh ok I don't save that much so it would never apply to me.
Another possible solution would be upgrading my Pobox account to Mailstore ($50/yr) and cancelling my Fastmail account.
Mailstore has 50 GB space and lets me use Fastmail's web interface which is the only interface I've ever used!
But like I've said first of all I want my money back!!
odedp is offline   Reply With Quote
Old 28 Aug 2017, 03:40 PM   #10
Berenburger
The "e" in e-mail
 
Join Date: Sep 2004
Location: The Netherlands
Posts: 2,248
Quote:
Originally Posted by odedp View Post
Another possible solution would be upgrading my Pobox account to Mailstore ($50/yr) and cancelling my Fastmail account.
Mailstore has 50 GB space and lets me use Fastmail's web interface which is the only interface I've ever used!
Pay attention to 'Files' is 5 GB at Pobox.
Berenburger is offline   Reply With Quote
Old 28 Aug 2017, 05:53 PM   #11
odedp
Master of the @
 
Join Date: Mar 2000
Location: Tel-Aviv, ISRAEL
Posts: 1,542
Quote:
Originally Posted by Berenburger View Post
Pay attention to 'Files' is 5 GB at Pobox.
My files are currently 353 MB
odedp is offline   Reply With Quote
Old 30 Aug 2017, 04:15 PM   #12
odedp
Master of the @
 
Join Date: Mar 2000
Location: Tel-Aviv, ISRAEL
Posts: 1,542
Thumbs up Solved!

Just now I've got all my money back!!
Many thanks Yassar and Richard
odedp is offline   Reply With Quote
Old 30 Aug 2017, 07:45 PM   #13
Jacinto
Essential Contributor
 
Join Date: Jun 2009
Posts: 322
Quote:
Originally Posted by odedp View Post
Just now I've got all my money back!!
Many thanks Yassar and Richard
Good for you.

Did you actually receive a credit on your CC or a credit to your FM account to be used for your new subscription?

--
Jacinto
Jacinto is offline   Reply With Quote
Old 30 Aug 2017, 07:59 PM   #14
odedp
Master of the @
 
Join Date: Mar 2000
Location: Tel-Aviv, ISRAEL
Posts: 1,542
Quote:
Originally Posted by Jacinto View Post
Good for you.

Did you actually receive a credit on your CC or a credit to your FM account to be used for your new subscription?

--
Jacinto
The refund was made to my FM account, but that's OK because both me and my son are loyal FM customers so the money will be used for renewing/upgrading
odedp is offline   Reply With Quote
Old 30 Aug 2017, 09:45 PM   #15
Jacinto
Essential Contributor
 
Join Date: Jun 2009
Posts: 322
Quote:
Originally Posted by odedp View Post
The refund was made to my FM account, but that's OK because both me and my son are loyal FM customers so the money will be used for renewing/upgrading
I, too, have been a loyal FM customer for more years than I care to remember.

However, since the Opera take over and later and current developments, my loyalty has been severely tested to the point that I'm still questioning it.

Hopefully, FM will learn that change for the sake of change is a non-starter. If it ain't broken, don't fix it.

--
Jacinto
Jacinto is offline   Reply With Quote
Reply


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Forum Jump


All times are GMT +9. The time now is 12:19 PM.

 

Copyright EmailDiscussions.com 1998-2013. All Rights Reserved. Privacy Policy