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FastMail Forum All posts relating to FastMail.FM should go here: suggestions, comments, requests for help, complaints, technical issues etc. |
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25 Feb 2015, 08:44 AM | #1 |
Member
Join Date: Oct 2012
Posts: 30
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Fastmail IMAP off the air
Last edited by JeffK : 25 Feb 2015 at 08:51 AM. |
25 Feb 2015, 08:46 AM | #2 |
Senior Member
Join Date: Dec 2009
Posts: 197
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Didn't know of that one. Thanks!
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25 Feb 2015, 08:52 AM | #3 |
Moderator
Join Date: Feb 2002
Location: Kingaroy, AU
Posts: 3,179
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Thanks lauricat I wondered what was wrong.
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25 Feb 2015, 09:14 AM | #4 |
The "e" in e-mail
Join Date: Jul 2004
Location: Melbourne, Australia
Posts: 2,696
Representative of:
Fastmail.fm |
Yep - an upgrade that was supposed to be entirely invisible, but it took down servers and I had to perform an emergency repair which took everyone offline briefly, and the poor people on one server offline a little more than briefly.
Bron. |
26 Feb 2015, 12:59 AM | #5 |
Member
Join Date: Dec 2005
Posts: 88
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No problem. I was asleep at the time.
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26 Feb 2015, 04:57 AM | #6 |
The "e" in e-mail
Join Date: Jul 2004
Location: Melbourne, Australia
Posts: 2,696
Representative of:
Fastmail.fm |
Lucky you I did time it so it would be middle of the night for Europe and at least at the end of the workday for US East. A couple of hours later is good for US West, but the load is already dropping off by that time of day, and it leaves the most time for finishing anything that I start working on! (plus, I'd just eaten lunch, so there's a few hours with minimal distractions ahead)
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6 Mar 2015, 11:19 PM | #7 | |
Junior Member
Join Date: Mar 2015
Posts: 3
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Quote:
The error is: PHP Code:
PHP Code:
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7 Mar 2015, 12:15 AM | #8 | |
The "e" in e-mail
Join Date: Jul 2004
Location: Melbourne, Australia
Posts: 2,696
Representative of:
Fastmail.fm |
Quote:
The fact that half the world isn't up in arms probably means it's something to do with your account rather than a more general bug Regards, Bron. |
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7 Mar 2015, 02:07 AM | #9 | |
The "e" in e-mail
Join Date: Apr 2011
Location: Manchester UK
Posts: 2,616
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Quote:
The lack of an apology. This is frequently missing from explanations for downtimes. IMHO, as a service that people are paying for, it should be mandatory. |
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7 Mar 2015, 02:40 AM | #10 | |
Junior Member
Join Date: Mar 2015
Posts: 3
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Quote:
This looks very much like a corner case with the IMAP server directory and personal namespace configurations: if I remove those 2 then the problem goes away, Postbox is able to move or delete messages from the Inbox without any error. |
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11 Mar 2015, 06:03 PM | #11 | |
Junior Member
Join Date: Mar 2015
Posts: 3
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Quote:
https://www.fastmail.com/help/techni...sandports.html I simply changed the IMAP port to 992 and removed all namespace settings, and then everything worked fine. It was a client issue from the beginning and if I had searched a little more I would have solved it in no more than 15 minutes. |
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