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Old 23 Jul 2019, 05:12 AM   #16
aussieboykie
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Join Date: Dec 2002
Location: Sydney, Australia
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Quote:
Originally Posted by TenFour View Post
If you look at their contact us page they have a different email address listed: [email protected]
Thanks, I had also picked that up and sent an email. I know the owners and have let them know there is a problem.
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Old 23 Jul 2019, 06:35 AM   #17
SideshowBob
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Quote:
Originally Posted by BritTim View Post
This looks to me like a FastMail restriction that sending of messages between FastMail and the destination MX server must allow encryption. All major mail services do now provide this, but it seems possible that mail.bushbabyglen.com does not.
No, mail.bushbabyglen.com thinks it's being used for submission and wants the client to provide a password or equivalent.
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Old 28 Jul 2019, 08:23 AM   #18
Terry
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was it the email address?
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Old 29 Jul 2019, 07:30 AM   #19
aussieboykie
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Originally Posted by Terry View Post
was it the email address?
Per FastMail support... "It seems the error message is misleading. It appears to be either a configuration issue at their end or they are likely bouncing emails from our servers. We will need to contact them by sending an email from an alternate server as all emails from our servers are being rejected"

I have independently contacted the owner of the bushbabyglen domain and it is being looked into.
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Old 29 Jul 2019, 08:06 AM   #20
Terry
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Perhaps try MS or Yahoo email address.
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Old 14 Aug 2019, 03:16 PM   #21
sharpmine
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Join Date: Aug 2019
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Quote:
Originally Posted by aussieboykie View Post
I sent an email from Thunderbird and got an undeliverable reply as follows. SMTP on Thunderbird is set to use port 465, SSL/TLS, my regular FastMail identity, and my Thunderbird application password. Authentication method is set to Normal password.

<[email protected]>: host mail.bushbabyglen.com[66.147.244.59] said:
550-Please turn on SMTP Authentication in your mail client. Update gun mayhem 2.
550-wout5-smtp.messagingengine.com [64.147.123.21]:51893 is not permitted
to 550 relay through this server without authentication. (in reply to RCPT
TO command)

What do I need to do to fix this?
I think you try a different security setting with port 587 starlets or what ever it called sorry cant remember.
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Old 14 Aug 2019, 11:16 PM   #22
SideshowBob
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Originally Posted by sharpmine View Post
I think you try a different security setting with port 587 starlets or what ever it called sorry cant remember.
This is not relevant, the problem occurs when FM tries to deliver to the remote server.
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Old 15 Aug 2019, 05:27 AM   #23
aussieboykie
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It turns out that the owner of the site had ditched the bushbabyglen.com domain and switched to a GMail contact address but had overlooked the fact that the old address was still advertised on the web site. I believe the issue has now been fixed. Case closed.
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