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Old 4 Dec 2019, 09:58 AM   #1
yositimy
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Join Date: Jul 2004
Posts: 43
Amazon OTP emails discarded?

Anyone know off hand if there is a server issue that causes the Amazon OTP email messages to be discarded (One Time Password used to verify a password reset)? We receive amazon messages just fine, but not the OTP type. I don't think we have any discard rules set up besides perhaps the standard fastmail SPAM filter. I was able to have amazon send the OTP message to a spare GoDaddy email account so Amazon appears to be sending them.

I did submit a ticket, thought I'd check in here.

Last edited by yositimy : 4 Dec 2019 at 10:42 PM.
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Old 5 Dec 2019, 06:22 AM   #2
Folio
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Join Date: Jul 2014
Posts: 36
I can't really speak to your specific issue, but recently I've noticed several of my email providers discarding verification messages that formerly arrived as expected. Just this week I have updated my whitelists at all of my email providers to include anyone who might possibly send me verification messages.

You may have already tried something like this, but at Fastmail I have a contact I just call White List to which I add all such addresses. In some cases, if I hadn't had old verification messages I would not have known what address to whitelist.
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