|
FastMail Forum All posts relating to FastMail.FM should go here: suggestions, comments, requests for help, complaints, technical issues etc. |
|
Thread Tools |
21 Jul 2019, 02:32 PM | #1 |
Essential Contributor
Join Date: Dec 2002
Location: Sydney, Australia
Posts: 475
|
550 - Please turn on SMTP Authentication in your mail client
I sent an email from Thunderbird and got an undeliverable reply as follows. SMTP on Thunderbird is set to use port 465, SSL/TLS, my regular FastMail identity, and my Thunderbird application password. Authentication method is set to Normal password.
<info@bushbabyglen.com>: host mail.bushbabyglen.com[66.147.244.59] said: 550-Please turn on SMTP Authentication in your mail client. 550-wout5-smtp.messagingengine.com [64.147.123.21]:51893 is not permitted to 550 relay through this server without authentication. (in reply to RCPT TO command) What do I need to do to fix this? |
21 Jul 2019, 04:17 PM | #2 |
Essential Contributor
Join Date: May 2018
Posts: 474
|
Is this repeatable?
Just tried sending an email to myself with my TB and it worked ok. By the way I don't think you want that email address in a public forum. You should probably censor that out. |
21 Jul 2019, 04:53 PM | #3 |
The "e" in e-mail
Join Date: Jul 2002
Location: VK4
Posts: 2,995
|
Try port 587
|
21 Jul 2019, 05:13 PM | #4 |
Essential Contributor
Join Date: Dec 2002
Location: Sydney, Australia
Posts: 475
|
Port 587 fails. Error reads...
Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.fastmail.com was lost in the middle of the transaction. Try again. |
21 Jul 2019, 05:17 PM | #5 |
Essential Contributor
Join Date: Dec 2002
Location: Sydney, Australia
Posts: 475
|
Yes, it is repeatable. I can also send successfully to myself. The email address is a publicly available booking site.
|
21 Jul 2019, 05:58 PM | #6 |
The "e" in e-mail
Join Date: Jul 2002
Location: VK4
Posts: 2,995
|
Try a different security setting with port 587 starlets or what ever it called sorry cant remember.
|
21 Jul 2019, 06:04 PM | #7 |
Essential Contributor
Join Date: May 2018
Posts: 474
|
Maybe try a new app password.
|
21 Jul 2019, 06:11 PM | #8 |
Essential Contributor
Join Date: Dec 2002
Location: Sydney, Australia
Posts: 475
|
I have raised a ticket and will post any developments.
|
21 Jul 2019, 06:54 PM | #9 |
The "e" in e-mail
Join Date: Jul 2002
Location: VK4
Posts: 2,995
|
550-wout5-smtp.messagingengine.com
Should that be fastmail.com? |
21 Jul 2019, 07:09 PM | #10 |
The "e" in e-mail
Join Date: May 2003
Location: mostly in Thailand
Posts: 3,084
|
This looks to me like a FastMail restriction that sending of messages between FastMail and the destination MX server must allow encryption. All major mail services do now provide this, but it seems possible that mail.bushbabyglen.com does not.
|
22 Jul 2019, 11:22 AM | #11 |
The "e" in e-mail
Join Date: Jul 2002
Location: VK4
Posts: 2,995
|
Do you have smtp.messagingengine.com in your account settings as it should now be fastmail.com
|
22 Jul 2019, 12:36 PM | #12 |
Essential Contributor
Join Date: Dec 2002
Location: Sydney, Australia
Posts: 475
|
|
22 Jul 2019, 12:44 PM | #13 |
Essential Contributor
Join Date: Dec 2002
Location: Sydney, Australia
Posts: 475
|
I just tried sending to the target address from the FastMail web interface and got the same error so it's apparently not a Thunderbird issue.
|
22 Jul 2019, 03:26 PM | #14 |
The "e" in e-mail
Join Date: Jul 2002
Location: VK4
Posts: 2,995
|
ok, I checked their email address it states...Unverifiable
Perhaps change it to admin or sales |
22 Jul 2019, 08:02 PM | #15 |
Master of the @
Join Date: Feb 2017
Location: USA
Posts: 1,685
|
If you look at their contact us page they have a different email address listed: bushbabyglen@gmail.com
|
Thread Tools | |
|
|