fastmail.com now failing on Windows 7 Chrome

chrisjj · 30 Oct 2024, 05:01 AM

On Windows Chrome Version 109.0.5414.120 (latest for Windows 7) as of this afternoon I get this fail:

https://i.imgur.com/JtXyMJA.png

every time. Firefox is OK.

Anyone else?

I wonder if the devs have changed the client code.

BritTim · 30 Oct 2024, 05:39 AM

This looks like a probable caching problem, most likely with the cookies. Try clearing the cookies associated with Fastmail and see if the issue is resolved.

n5bb · 30 Oct 2024, 12:58 PM

Also see the help on supported browsers:
https://www.fastmail.help/hc/en-us/a...orted-browsers

Version 109.x is indeed the final Chrome version supporting Windows 7 - it was released in January 2023. The final service pack for the Windows 7 operating system was released in February, 2023. Fastmail doesn’t handle support requests for discontinued operating systems, according to Fastmail Help pages.

You might want to edit your initial post and remove that link. It’s a customized link for you which reveals a little bit about your account. What is the actual error message (without any identifying information)?

Bill

chrisjj · 31 Oct 2024, 07:11 AM

Quote:

Originally Posted by BritTim

This looks like a probable caching problem, most likely with the cookies. Try clearing the cookies associated with Fastmail and see if the issue is resolved.

Clearing cookies solved it. Thanks. I am going to assume that yes the devs did change the code and in doing so made it incompatible with existing cookies.

chrisjj · 31 Oct 2024, 07:16 AM

Quote:

Originally Posted by n5bb

Also see the help on supported browsers:The final service pack for the Windows 7 operating system was released in February, 2023.

Thanks, but I don't see the relevance, myself.

Quote:

Originally Posted by n5bb

Fastmail doesn?t handle support requests for discontinued operating systems

Well, I didn't make one.

Quote:

Originally Posted by n5bb

You might want to edit your initial post and remove that link

Thanks.

Quote:

Originally Posted by n5bb

What is the actual error message (without any identifying information)?

I've replaced the link with the correct one - to the error message.

30 Oct 2024, 05:01 AM	#1
chrisjj Cornerstone of the Community Join Date: Jul 2003 Posts: 783	fastmail.com now failing on Windows 7 Chrome On Windows Chrome Version 109.0.5414.120 (latest for Windows 7) as of this afternoon I get this fail: https://i.imgur.com/JtXyMJA.png every time. Firefox is OK. Anyone else? I wonder if the devs have changed the client code. Last edited by chrisjj : 31 Oct 2024 at 07:15 AM.

30 Oct 2024, 05:39 AM	#2
BritTim The "e" in e-mail Join Date: May 2003 Location: mostly in Thailand Posts: 3,113	This looks like a probable caching problem, most likely with the cookies. Try clearing the cookies associated with Fastmail and see if the issue is resolved.

30 Oct 2024, 12:58 PM	#3
n5bb Intergalactic Postmaster Join Date: May 2004 Location: Irving, Texas Posts: 9,017	Also see the help on supported browsers: https://www.fastmail.help/hc/en-us/a...orted-browsers Version 109.x is indeed the final Chrome version supporting Windows 7 - it was released in January 2023. The final service pack for the Windows 7 operating system was released in February, 2023. Fastmail doesn’t handle support requests for discontinued operating systems, according to Fastmail Help pages. You might want to edit your initial post and remove that link. It’s a customized link for you which reveals a little bit about your account. What is the actual error message (without any identifying information)? Bill