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Early Warning... If an email service has closed down or changed the services it offers, or if there are indications it is about to do so, post about it here.

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Old 3 Dec 2018, 02:51 AM   #1
Junior Member
Join Date: Dec 2018
Posts: 1
Angry OpenMailBox /

Unreliable email provider.
OpenMailBox / email is down and off-line.
I can't access my emails for months, as it's not possible to login using login website page, because it doesn't accept proper login and password.
"Contact Us" website page is also broken "504 Gateway Time-out - The server didn't respond in time."
Contacting them by sending email to [email protected] and [email protected] and is also not possible - "The recipient server did not accept our requests to connect. -[ timed out]".
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Old 3 Dec 2018, 04:09 AM   #2
The "e" in e-mail
Join Date: Apr 2011
Location: Manchester UK
Posts: 2,178
There is an incomplete link on their web page, this should resolve to:

I've no idea how old this information is:

Why we were down

Dear users, we received quite a lot of messages of users that were concerned regarding the IMAP support removal for free accounts.

As may know, we suffered a long, major outage affecting all our services.

This is the consequence of series of bugs concerning major operational systems.

At the beginning of the year, we planned a data migration between our former infrastructure provider and a new one. As a consequence, we decided to lighten operational services in order to simplify the migration scheme; this was a terribly wrong idea as backup and data replication systems were concerned too.

As data migration should have been done quickly, this was not seen as a huge issue at the time but it should have been.

Due to series of constraints and change of priorities, data migration was never fully performed; but, we should have, at least, put critical services online again.

The 9 of September we suffered a hardware issue on serversí managing our whole email dataset. As a consequence, we had to move drives to a new, empty box; losing in the process precious filesystem data hosted in the BBU backed cache.

We were never able to recover any useful data from the concerned system as we store data in a not-recoverable pattern without filesystem data structure.

As a consequence, you will suffer a big gap of what is available in your Inbox, we have no words and are sincerely and deeply sorry about the whole situation.

We are open to requests for any additional comments and answers.
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Old 3 Dec 2018, 05:54 AM   #3
The "e" in e-mail
Join Date: Sep 2004
Location: The Netherlands
Posts: 2,458
Originally Posted by FredOnline View Post
There is an incomplete link on their web page, this should resolve to:

I've no idea how old this information is:
According Twitter since Nov 6th.
Berenburger is offline   Reply With Quote

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