fastmail down? - Page 2

t_wilson · 19 Oct 2002, 12:24 AM

ooh ooh, i know, compensation :P

hehe

just kidding

cyas all,
tom

msgbox, "Hello - testing this VBcode thingy

"

caamich · 19 Oct 2002, 12:25 AM

That wasn't so bad....

Carol

darqice · 19 Oct 2002, 12:27 AM

fastmail is back up.. just got in now

datherfold · 19 Oct 2002, 12:27 AM

Hello:

Does the message "Fastmail is down for maintenance, for 5 minutes" appear every time the system fails; for whatever reason?

Dave

wordsmith · 19 Oct 2002, 12:28 AM

Bah. Looks as if it's been tens of minutes already, anyway. Oh, well, I need to get to work anyhow; this just means I don't hear from my sweetie until tonight. Bah. Still, it's not like employers can't find me. My sympathies, Carol; I did a 7-month unemployment last year and it really sucked.

Anna

Jeremy Howard · 19 Oct 2002, 12:31 AM

Sorry about that. Well, Rackspace have now fixed the problem, as you've already noticed.

No emails were lost--they're queued during outages and delivered once it's up.

I didn't have a chance to look into admin.fastem.com. It's on a different network, in a different continent. So if it was down at the same time, then I think that's just a bizarre coincidence--the two servers do not share any infrastructure of any kind. They even run a different OS!

EricWag · 19 Oct 2002, 12:33 AM

Now that it's back up, is it possible to tell if any incoming emails were lost?

Eric

EricWag · 19 Oct 2002, 12:34 AM

Sorry. We were posting at the same time. No emails lost. Great.

Thanks,
Eric

mpetersen · 19 Oct 2002, 12:36 AM

What's your SLA with Rackspace, Jeremy? And when do the penalties kick in?

alicat66 · 19 Oct 2002, 12:37 AM

i'm in Detroit and couldn't access my fastmail either. at least it's up and running now.
my hotmail account hasn't let me in for days at a time, so this is still better.

Jeremy Howard · 19 Oct 2002, 12:40 AM

Quote:

Originally posted by mpetersen
What's your SLA with Rackspace, Jeremy? And when do the penalties kick in?

I was just thinking about that. Frankly, I can't remember--we haven't had a network outage there for about 3 years, so it hasn't been a major issue for a while!...

Jeremy Howard · 19 Oct 2002, 12:41 AM

Quote:

Originally posted by alicat66
i'm in Detroit and couldn't access my fastmail either. at least it's up and running now.
my hotmail account hasn't let me in for days at a time, so this is still better.

Yes, a half hour outage is better than multiple days, but I'm annoyed it happened... I've got a Request For Proposal out to a bunch of providers now--hopefully we'll find someone who won't let this happen at all.

mpetersen · 19 Oct 2002, 01:05 AM

30 minutes in 3 years is not bad, Jeremy.

Unless you have other issues with them, maybe you could just pick up your penalties for this round and ask them to give you a writeup on their 'lessons learned'.

Or you could also use this as an opportunity to renegotiate.

Good luck.

Jeremy Howard · 19 Oct 2002, 01:17 AM

Quote:

Originally posted by mpetersen
30 minutes in 3 years is not bad, Jeremy.

Unless you have other issues with them, maybe you could just pick up your penalties for this round and ask them to give you a writeup on their 'lessons learned'.

Or you could also use this as an opportunity to renegotiate.

30 minutes in 3 years is very good--I've been happy with Rackspace during this time. Over 3 years ago, their reliability was pretty ordinary, but then it really picked up.

The reason I've been sending out some RFPs this week is that we're looking to move from managed hosting to colo, because we get more control that way. Also, Rackspace's prices have been increasing a lot, to the point where I think that they're getting unreasonable.

etwotimes · 19 Oct 2002, 03:06 AM

So i'm still getting the "Cannot connect to Pop/Hotmail retrieve system" message--

do I need to change something now in my settings? or Is this something related to the 'outage'?

thanks!

19 Oct 2002, 12:25 AM	#17
caamich Junior Member Join Date: Oct 2002 Location: Westland (Wayne Cnty), MI, USA Posts: 21	INBOX BACK UP!!! That wasn't so bad.... Carol

19 Oct 2002, 12:33 AM	#22
EricWag Junior Member Join Date: Sep 2002 Posts: 20	Lost emails? Now that it's back up, is it possible to tell if any incoming emails were lost? Eric

19 Oct 2002, 12:37 AM	#25
alicat66 Junior Member Join Date: Oct 2002 Location: Detroit, MI Posts: 2	fastmail down? i'm in Detroit and couldn't access my fastmail either. at least it's up and running now. my hotmail account hasn't let me in for days at a time, so this is still better.

19 Oct 2002, 12:24 AM	#16
t_wilson Member Join Date: Jun 2002 Location: UK Posts: 55	ooh ooh, i know, compensation :P hehe just kidding cyas all, tom msgbox, "Hello - testing this VBcode thingy "

19 Oct 2002, 12:27 AM	#18
darqice Junior Member Join Date: Apr 2002 Location: Portlan, OR Posts: 23	fastmail is back up.. just got in now

19 Oct 2002, 12:27 AM	#19
datherfold Senior Member Join Date: Jul 2002 Posts: 104	Hello: Does the message "Fastmail is down for maintenance, for 5 minutes" appear every time the system fails; for whatever reason? Dave

19 Oct 2002, 12:28 AM	#20
wordsmith Junior Member Join Date: Dec 2001 Posts: 25	Bah. Looks as if it's been tens of minutes already, anyway. Oh, well, I need to get to work anyhow; this just means I don't hear from my sweetie until tonight. Bah. Still, it's not like employers can't find me. My sympathies, Carol; I did a 7-month unemployment last year and it really sucked. Anna

19 Oct 2002, 12:31 AM	#21
Jeremy Howard Ultimate Contributor Join Date: Sep 2001 Location: Australia Posts: 11,501	Sorry about that. Well, Rackspace have now fixed the problem, as you've already noticed. No emails were lost--they're queued during outages and delivered once it's up. I didn't have a chance to look into admin.fastem.com. It's on a different network, in a different continent. So if it was down at the same time, then I think that's just a bizarre coincidence--the two servers do not share any infrastructure of any kind. They even run a different OS!

19 Oct 2002, 12:34 AM	#23
EricWag Junior Member Join Date: Sep 2002 Posts: 20	Sorry. We were posting at the same time. No emails lost. Great. Thanks, Eric

19 Oct 2002, 12:36 AM	#24
mpetersen Senior Member Join Date: Oct 2002 Location: San Pedro, California Posts: 141	What's your SLA with Rackspace, Jeremy? And when do the penalties kick in?

19 Oct 2002, 01:05 AM	#28
mpetersen Senior Member Join Date: Oct 2002 Location: San Pedro, California Posts: 141	30 minutes in 3 years is not bad, Jeremy. Unless you have other issues with them, maybe you could just pick up your penalties for this round and ask them to give you a writeup on their 'lessons learned'. Or you could also use this as an opportunity to renegotiate. Good luck.

19 Oct 2002, 03:06 AM	#30
etwotimes Junior Member Join Date: Oct 2002 Posts: 4	So i'm still getting the "Cannot connect to Pop/Hotmail retrieve system" message-- do I need to change something now in my settings? or Is this something related to the 'outage'? thanks!