IMAP Server Down? - Page 2

Jeremy Howard · 21 Apr 2002, 05:25 AM

Quote:

Originally posted by JohnnyUtah
So what's the deal? Is there a permanent fix in the near future?

Getting uptime to over 99.95% is our #1 priority. See this thread for information about how we're tackling this: http://www.emaildiscussions.com/...?threadid=3767

IL@ · 21 Apr 2002, 05:26 AM

Thanks!
I'll check it out.

theDuke · 21 Apr 2002, 06:22 AM

and it is down again....

theDuke · 21 Apr 2002, 06:24 AM

and it is on again....

JohnnyUtah · 22 Apr 2002, 11:44 PM

Quote:

Getting uptime to over 99.95% is our #1 priority. See this thread for information about how we're tackling this: http://www.emailaddresses.com/forum...p?threadid=3767

Checked out the forum....glad to hear you guys are working so hard!

mlevin · 23 Apr 2002, 12:02 AM

I just got this error (a little before 11am EDT):

FastMail- An error has occured
Unfortunately an unexpected and fatal error occured while trying to retrieve the requested page. We have logged this error and will try and fix the problem as soon as possible.

If you are really curious to know, the error was :

Timed out MailApp::Common 561 at /home/mod_perl/hm/Apache/Event.pm line 69.

For the moment please click the 'Back' button on your browser and try again. If that doesn't work, please go to fastmail.fm and login again.

At the same time, IMAP was down. It came back shortly thereafter, although the web interface is still down. The admin.fastem.com page doesn't report any trouble at all.

robartsd · 23 Apr 2002, 12:04 AM

I was having the same problem, but it seems to have been fixed.

mlevin · 23 Apr 2002, 12:07 AM

Quote:

Originally posted by robartsd
I was having the same problem, but it seems to have been fixed.

Not for me. The IMAP server just died on me.

PeterS · 23 Apr 2002, 12:08 AM

Still a problem.

Get the following from the URL.

FastMail mail service is down
Note: If this page seems out of date, click "Refresh" on your browser. Some systems seem to cache this page long after the system is up and running again.

The reason the service is down is:
Automated restart to fix non-responding service.

The service was taken down at:
Mon Apr 22 10:04:55 2002 (this is in the CST timezone, see your timezone)

The estimated down time is:
5 minute(s)

We try and keep these down times as few and far between as possible, but please be patient. See our forum for status updates.

Thanks for using FastMail

FastMail webmaster

mlevin · 23 Apr 2002, 12:10 AM

Anybody know if this is still the same evil IMAP bug that they're working on fixing?

injinuity · 23 Apr 2002, 12:11 AM

Yup I get the same error too...can't login via Imap as well..ouch

Jinu Johnson

gukein · 23 Apr 2002, 12:13 AM

It was just for 5 min... It's up again.

Guke

robmueller · 23 Apr 2002, 12:18 AM

Looks like the system was down for 5 minutes. I'll try and work out tomorrow what happened (it's 1:20AM right now). At least our automated restarter worked properly this time, as well as our SMS notification service.

Rob

mlevin · 23 Apr 2002, 12:26 AM

SMTP seemed to be rejecting my outgoing messages (from Outlook Express) for a few minutes there, but they finally went through... the first few times I pressed send/receive I got a message that the SMTP server was rejecting my message, but then magically they went through... weird...

robmueller · 23 Apr 2002, 12:39 PM

Ok, the outage last night was due to a load problem, not a socket or server lockup one.

Basically it seems to have been caused by a Monday morning rush of people going to check and download their email at around 10AM CST time, I guess that's 8AM west coast time.

That's good in that the system definitely appears more stable with the new kernel, but bad in that clearly we're reaching some load limits.

As we've mentioned, we've got the 2 new servers, and hope that in the next week or two we can distribute the load and avoid any problems like this in the future.

Rob

21 Apr 2002, 05:26 AM	#17
IL@ Junior Member Join Date: Apr 2002 Location: Israel Posts: 7	Thanks! Thanks! I'll check it out.

21 Apr 2002, 06:22 AM	#18
theDuke Essential Contributor Join Date: Apr 2002 Location: The Netherlands, EU Posts: 380	and it is down again....

21 Apr 2002, 06:24 AM	#19
theDuke Essential Contributor Join Date: Apr 2002 Location: The Netherlands, EU Posts: 380	and it is on again....

23 Apr 2002, 12:02 AM	#21
mlevin Cornerstone of the Community Join Date: Oct 2001 Location: Somerville, MA, USA Posts: 656	I just got this error (a little before 11am EDT): FastMail- An error has occured Unfortunately an unexpected and fatal error occured while trying to retrieve the requested page. We have logged this error and will try and fix the problem as soon as possible. If you are really curious to know, the error was : Timed out MailApp::Common 561 at /home/mod_perl/hm/Apache/Event.pm line 69. For the moment please click the 'Back' button on your browser and try again. If that doesn't work, please go to fastmail.fm and login again. At the same time, IMAP was down. It came back shortly thereafter, although the web interface is still down. The admin.fastem.com page doesn't report any trouble at all.

23 Apr 2002, 12:04 AM	#22
robartsd Junior Member Join Date: Apr 2002 Location: Sacramento, CA Posts: 22	I was having the same problem, but it seems to have been fixed.

23 Apr 2002, 12:08 AM	#24
PeterS Member Join Date: Feb 2002 Location: Glagow Posts: 69	Still a problem. Get the following from the URL. FastMail mail service is down Note: If this page seems out of date, click "Refresh" on your browser. Some systems seem to cache this page long after the system is up and running again. The reason the service is down is: Automated restart to fix non-responding service. The service was taken down at: Mon Apr 22 10:04:55 2002 (this is in the CST timezone, see your timezone) The estimated down time is: 5 minute(s) We try and keep these down times as few and far between as possible, but please be patient. See our forum for status updates. Thanks for using FastMail FastMail webmaster

23 Apr 2002, 12:10 AM	#25
mlevin Cornerstone of the Community Join Date: Oct 2001 Location: Somerville, MA, USA Posts: 656	Anybody know if this is still the same evil IMAP bug that they're working on fixing?

23 Apr 2002, 12:11 AM	#26
injinuity Cornerstone of the Community Join Date: Apr 2002 Posts: 803	Yup I get the same error too...can't login via Imap as well..ouch Jinu Johnson

23 Apr 2002, 12:13 AM	#27
gukein Essential Contributor Join Date: Mar 2001 Location: Kerala, India Posts: 325	It was just for 5 min... It's up again. Guke

23 Apr 2002, 12:18 AM	#28
robmueller Intergalactic Postmaster Join Date: Oct 2001 Location: Melbourne, Australia Posts: 6,102 Representative of: Fastmail.FM	Looks like the system was down for 5 minutes. I'll try and work out tomorrow what happened (it's 1:20AM right now). At least our automated restarter worked properly this time, as well as our SMS notification service. Rob

23 Apr 2002, 12:26 AM	#29
mlevin Cornerstone of the Community Join Date: Oct 2001 Location: Somerville, MA, USA Posts: 656	SMTP seemed to be rejecting my outgoing messages (from Outlook Express) for a few minutes there, but they finally went through... the first few times I pressed send/receive I got a message that the SMTP server was rejecting my message, but then magically they went through... weird...

23 Apr 2002, 12:39 PM	#30
robmueller Intergalactic Postmaster Join Date: Oct 2001 Location: Melbourne, Australia Posts: 6,102 Representative of: Fastmail.FM	Ok, the outage last night was due to a load problem, not a socket or server lockup one. Basically it seems to have been caused by a Monday morning rush of people going to check and download their email at around 10AM CST time, I guess that's 8AM west coast time. That's good in that the system definitely appears more stable with the new kernel, but bad in that clearly we're reaching some load limits. As we've mentioned, we've got the 2 new servers, and hope that in the next week or two we can distribute the load and avoid any problems like this in the future. Rob