tuffmail.com is down - Page 3

vtsoxfan · 10 Feb 2009, 04:38 AM

Their website is still down, too.

jeffster · 10 Feb 2009, 04:44 AM

Website down, However IMAP is working for me, at 20.45 UK time

rjforsythe · 10 Feb 2009, 04:44 AM

Update from the status page:

Quote:

Mail is back up and beginning to flow - for those using desktop clients. All other processes should be coming online in the next few hours, if not before.

rjforsythe · 10 Feb 2009, 04:56 AM

link to roundcube http://wmbeta.tuffmail.net/roundcubemail appears to be working.

earlzsta · 10 Feb 2009, 05:59 AM

Quote:

Originally Posted by rjforsythe

link to roundcube http://wmbeta.tuffmail.net/roundcubemail appears to be working.

thank you!

Berenburger · 10 Feb 2009, 06:36 AM

Webmail is very very slow. And I haven't received all my mail yet.

Tufmail forum still down.

Berenburger · 10 Feb 2009, 06:46 AM

My FF displays a network time-out. This is bad for Tuffmail. For about 7 hours problems now.

WebWanderer · 10 Feb 2009, 06:59 AM

Yes, but cut him a little slack. Tuffmail has been really REALLY good for several years (until today.)

Hopefully today is just a quirk or some perfect storm of problems that hit all at once.

His support has been great, his service has been great, his spam filtering has been great, the servers have been robust, the speed has been great.

Berenburger · 10 Feb 2009, 07:10 AM

Quote:

Originally Posted by WebWanderer

Yes, but cut him a little slack.

I do. Glad to have a redundant setup.

WebWanderer · 10 Feb 2009, 07:15 AM

yeah! Ha ha ha. ... All day I've been wishing I had gone ahead and set up redundant email so today I could see if it worked.

Can you recommend any good resources on how to set it up? Or share any tips? ... I know, I know ... I could Google it, but that always takes a few hours to sift through the crap.

Berenburger · 10 Feb 2009, 07:23 AM

Quote:

Originally Posted by WebWanderer

Can you recommend any good resources on how to set it up? Or share any tips? ... I know, I know ... I could Google it, but that always takes a few hours to sift through the crap.

Good way to start is this article on the FastMail wiki.

WebWanderer · 10 Feb 2009, 07:39 AM

That's funny, I was going to use my Fastmail account for the redundancy.

thank you.

barik · 10 Feb 2009, 08:49 AM

I registered on this forum earlier this morning to make a post, only to realize that I wouldn't receive the activation e-mail because Tuffmail was down. Talk about irony! In any other situation, I might have been incredibly upset, but I've been a customer of Tuffmail for several years now and this is the first time I've seen a major outage like this one -- as other posters have mentioned, this is definitely NOT the norm, and John Capo does an excellent job of responding to customer e-mails quickly. So I'm willing to give him the benefit of the doubt this time around.

jakeismydog · 10 Feb 2009, 09:21 AM

I use squirrelmail exclusively and all seems to be well for me now although I am still receiving old mail. At least nothing seems to have been lost.

This is my first experience with downtime in three years thus I have nothing but good things to say about Tuffmail and the man behind the curtain. I have emailed him and spoken with him via phone on several occasions and am very pleased and impressed with the level of service he provides.

carbuff · 10 Feb 2009, 11:02 AM

Quote:

Originally Posted by barik

I registered on this forum earlier this morning to make a post, only to realize that I wouldn't receive the activation e-mail because Tuffmail was down.

For what it's worth, I did exactly the same thing...

I managed to get someone to answer the phone about 2:00 CST today. At that point, they still did not know what had happened, and their status page doesn't give a lot of detail either. I'm going to email or call them again in a couple of days to get a better idea...

I, too, have been with Tuffmail over 2 years, and I haven't seen anything like this before.

The downside is that yes, some mail bounced. I specifically know of 2 emails that were sent to me that bounced, both from AOL accounts. Looking through the email that they received, it seems that AOL tried to resend for 3 hours then gave up. I was surprised the window wasn't a little longer, but that's what the emails said. So, unfortunately, depending on the sender's server, it appears likely that some email was lost.

As of now, 6 hours after some service was restored, I'm still getting random emails flowing through, so hopefully there wasn't much lost...

This experience will motivate me to investigate some redundancy in my email service. But I will still prefer Tuffmail based on my experiences to date.

10 Feb 2009, 06:46 AM	#37
Berenburger The "e" in e-mail Join Date: Sep 2004 Location: The Netherlands Posts: 2,908	update My FF displays a network time-out. This is bad for Tuffmail. For about 7 hours problems now.

10 Feb 2009, 04:38 AM	#31
vtsoxfan Junior Member Join Date: Feb 2009 Posts: 3	Their website is still down, too.

10 Feb 2009, 04:44 AM	#32
jeffster Member Join Date: Sep 2005 Location: Bristol, England Posts: 70	Website down, However IMAP is working for me, at 20.45 UK time

10 Feb 2009, 04:56 AM	#34
rjforsythe Junior Member Join Date: Oct 2008 Posts: 7	link to roundcube http://wmbeta.tuffmail.net/roundcubemail appears to be working.

10 Feb 2009, 06:36 AM	#36
Berenburger The "e" in e-mail Join Date: Sep 2004 Location: The Netherlands Posts: 2,908	Webmail is very very slow. And I haven't received all my mail yet. Tufmail forum still down.

10 Feb 2009, 06:59 AM	#38
WebWanderer Junior Member Join Date: Feb 2009 Posts: 15	Yes, but cut him a little slack. Tuffmail has been really REALLY good for several years (until today.) Hopefully today is just a quirk or some perfect storm of problems that hit all at once. His support has been great, his service has been great, his spam filtering has been great, the servers have been robust, the speed has been great.

10 Feb 2009, 07:15 AM	#40
WebWanderer Junior Member Join Date: Feb 2009 Posts: 15	yeah! Ha ha ha. ... All day I've been wishing I had gone ahead and set up redundant email so today I could see if it worked. Can you recommend any good resources on how to set it up? Or share any tips? ... I know, I know ... I could Google it, but that always takes a few hours to sift through the crap.

10 Feb 2009, 07:39 AM	#42
WebWanderer Junior Member Join Date: Feb 2009 Posts: 15	That's funny, I was going to use my Fastmail account for the redundancy. thank you.

10 Feb 2009, 08:49 AM	#43
barik Junior Member Join Date: Feb 2009 Posts: 1	I registered on this forum earlier this morning to make a post, only to realize that I wouldn't receive the activation e-mail because Tuffmail was down. Talk about irony! In any other situation, I might have been incredibly upset, but I've been a customer of Tuffmail for several years now and this is the first time I've seen a major outage like this one -- as other posters have mentioned, this is definitely NOT the norm, and John Capo does an excellent job of responding to customer e-mails quickly. So I'm willing to give him the benefit of the doubt this time around.

10 Feb 2009, 09:21 AM	#44
jakeismydog Junior Member Join Date: Feb 2009 Location: Ontario, Canada Posts: 11	I use squirrelmail exclusively and all seems to be well for me now although I am still receiving old mail. At least nothing seems to have been lost. This is my first experience with downtime in three years thus I have nothing but good things to say about Tuffmail and the man behind the curtain. I have emailed him and spoken with him via phone on several occasions and am very pleased and impressed with the level of service he provides.