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FastMail Forum All posts relating to FastMail.FM should go here: suggestions, comments, requests for help, complaints, technical issues etc. |
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2 May 2022, 03:04 PM | #1 |
Member
Join Date: Oct 2004
Posts: 83
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Notifications for messages going to folders
I have some sieve rules that put messages directly into folders bypassing the inbox (the rule does not mark the messages as read). But in iOS, using the standard mail app or the fastmail app, my badge count is not updated. So I might not notice the email for a few days.
Is this a known issue or do I need to change my sieve rules?? Thanks for reading..... |
2 May 2022, 03:24 PM | #2 |
Essential Contributor
Join Date: May 2018
Posts: 474
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Do you have more than one iOS device using the FM mail app?
Updated while post #3 was added: The reason I ask is that before I switched to my present iPhone (13pro, iOS 15.4.1) I had a old iPhone 5s. When I got the new phone part of the initial process was to clone the old 5s phone to the new phone. So both have the FM app (never use the Apple iOS Mail app). I still keep the the old phone "alive" (albeit it uses IOS 12.5.5, and why keep it up I don't know). I discovered there appears be some condition (can't quite narrow it down exactly) where if I open FM on the 5s when there are unread messages in the inbox (badge is displayed) I can get the new phone into a state where new messages arriving in the inbox do not cause the badge on the new iPhone app to update or stay in sync with the old phone. The old phone's FM notification badges continue to update properly. I would think the notifications badge count should be solely local to the the app on the phone it's running on. But there appears to be some kind of interference and I am not quite sure of the pattern to enable/disable that state (which is why I never created a ticket). Last time it happened I "cured" it by reinstalling the FM app on the new phone (and redoing some of it's device specific settings). I haven't experimented for a while now since I don't want to go through trying to get it to behave again. I am careful to never open the FM app on the old phone. No reason anyhow. But for someone who has the FM app on more that one iOS device (e.g., iPad and iPhone) I can see this as a possible annoying problem unless what I am seeing is only local to me because one FM is running under an old iOS version and the other on the current iOS version (another reason I haven't bothered creating a ticket). Anyhow, for me there is some kind of interaction between the two FM apps which is why I am asking if you use FM on more than one iOS device. Last edited by xyzzy : 2 May 2022 at 03:55 PM. |
2 May 2022, 03:26 PM | #3 |
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Join Date: Oct 2004
Posts: 83
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Yes two devices , iPhone and iPad
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2 May 2022, 03:55 PM | #4 |
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Join Date: May 2018
Posts: 474
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See update to my post #2. I was creating that before I saw you replied.
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2 May 2022, 04:20 PM | #5 | |
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Join Date: Oct 2004
Posts: 83
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Quote:
I did two tests 1) I put my iPhone into airplane mode and tried sending a test message which went to a folder , no notification on the iPad. 2) I deleted the fastmail iPad app and turned airplane mode back on the iPhone, then sent another test message. No notification one the iPhone . The fastmail app on my iPhone often gives me a "waiting icon" which lasts for quite a white so I stopped using it. |
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2 May 2022, 05:05 PM | #6 | |
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Join Date: May 2018
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Quote:
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2 May 2022, 07:24 PM | #7 | |
Member
Join Date: Oct 2004
Posts: 83
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Quote:
Thanks again xyzzy This problem has existed for a long time, and I have even bought a new phone since I first encountered the issue. Do you put emails directly into folders and do you get notifications when you put emails into folders ( ie not the inbox)? so is it a problem on my device or is it a fastmail "bug" |
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3 May 2022, 05:41 AM | #8 |
The "e" in e-mail
Join Date: Oct 2002
Location: Holon, Israel.
Posts: 4,837
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I don't use an iPhone (or anything else from Apple, unless it's Apple records) but I can say that in the Android app I get notifications only for new mail that arrives in the Inbox (and the main reason i filter most mail out of the inbox is so I don't get notifications about it).
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3 May 2022, 10:50 AM | #9 | |
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Join Date: May 2018
Posts: 474
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Quote:
The iOS FM app settings->notifications->if delivered to does allow you to specify other folders to show notifications, at least that's how I interpret that setting. I just experimented with it adding one of my other folders that I filter into but I see no affect on the badge count for that folder either by marking a message as unread or sending a test message that's filtered into there so maybe that's a bug. Wonder if it's worth ticketing? I already have one ticket submitted on the app where you cannot send pdf files from certain apps (e.g., Safari) to the FM app using the transfer/share button (little box with up arrow sticking out of it). FM doesn't appear in the list of available apps. Most apps however you can (even other browsers). I submitted that ticket on Apr 1 and the end result of that one was on Apr 22 when they said (and I paraphrase) "we haven't been able to trace out the cause...have internal task to investigate...but have higher priority stuff to work on...so it's going to take a while". Bottom line, it's probably a waste of time to create a ticket on anything dealing with the app! Last edited by xyzzy : 3 May 2022 at 10:57 AM. |
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3 May 2022, 05:35 PM | #10 |
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Join Date: Oct 2004
Posts: 83
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This from tech support ...
Thanks for your patience while we looked into this for you. The badge count is for emails in the inbox only. If you have rules to move emails into other folders, they will not be counted as part of your unread badge count. We apologize for any inconvenience caused by this. Please feel free to contact us again if you have any other questions or concerns. We're here to help. |
6 May 2022, 03:02 PM | #11 | ||
Intergalactic Postmaster
Join Date: May 2004
Location: Irving, Texas
Posts: 8,926
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Also see:
https://www.fastmail.help/hc/en-us/a...witching-users Quote:
Quote:
My personal solution:
Last edited by n5bb : 6 May 2022 at 03:08 PM. |
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6 May 2022, 11:16 PM | #12 | |
Member
Join Date: Oct 2004
Posts: 83
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Quote:
Thanks n5bb, hmmm yes labels would solve the problems I have listed. Are labels the "recommended " fastmail way now? Are folders sort of old hat? I prefer folders but I rely on the badge count and not notifications. So folders as implemented are not working for me. |
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6 May 2022, 11:39 PM | #13 |
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Join Date: Oct 2004
Posts: 83
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I have taken the jump and moved to labels!!!! hope its not painful
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