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Old 7 May 2022, 07:25 PM   #1
m46ah_30
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HELP !! At wit's end with Play Store Fastmail.com android app...

Had to log out of my own Google Store Fastmail app on Galaxy FE S20 FE 5G to log into wife's account. Can not log back into my own on the phone, now! Have tried uninstalling/installing FM app with restart between, logging in through Fastmail.com website, even changing password for FM.com. account. Also unable to use my phone to log into HER account again using HER credentials. NOTHING WORKS!! My phone no longer works with FM's app! Need some direction, please!

Last edited by m46ah_30 : 7 May 2022 at 08:00 PM. Reason: clarity
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Old 7 May 2022, 07:58 PM   #2
FredOnline
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Is this any use?

https://www.fastmail.help/hc/en-us/a...id-app-issues-
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Old 7 May 2022, 08:11 PM   #3
m46ah_30
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Clearing cache and data does not help. Clear both, restart, try login, no joy... Have tried starting, restarting, deleting,uninstalling and installing in a variety of combinations to no avail. For some reason my phone has taken a dislike to the FM App...

Last edited by m46ah_30 : 8 May 2022 at 12:57 AM.
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Old 9 May 2022, 11:12 AM   #4
gardenweed
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Have you looked to see if your phone needs a software upgrade?
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Old 10 May 2022, 01:10 AM   #5
Bamb0
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I wonder if a total uninstall/re-install might work??
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Old 10 May 2022, 02:20 AM   #6
m46ah_30
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Quote:
Originally Posted by gardenweed View Post
Have you looked to see if your phone needs a software upgrade?
The OS is completely updated as is the app I'm trying to conquer!!
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Old 10 May 2022, 02:27 AM   #7
m46ah_30
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Quote:
Originally Posted by Bamb0 View Post
I wonder if a total uninstall/re-install might work??
If you are referring to uninstalling/reinstalling the app, I've done that several times during my battle with restarts in between with no good results. If you're referring to a phone system reset to factory specs, that won't happen. I've had to do that several times in my life and have vowed that I will not do it again. None of my experiences with resets have ended well and I'd rather confine email to my computers than volunteer for more grief... I'll install the Fastmail app again on my next phone.

Last edited by m46ah_30 : 10 May 2022 at 02:34 AM.
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Old 10 May 2022, 02:31 AM   #8
FredOnline
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Have you raised a support ticket with Fastmail?
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Old 10 May 2022, 02:39 AM   #9
m46ah_30
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Quote:
Originally Posted by FredOnline View Post
Have you raised a support ticket with Fastmail?
I don't see this as a FM problem. My email works fine on every other device I use it on. The architecture of the app is completely different from the architecture of the web interface. I'm rather sure that there is a bent valve in my phone's OS that a complete wipe would probably fix if I was willing to go through one!

Thank's to all for your inputs, and I'm still open to new thoughts.
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Old 10 May 2022, 02:47 AM   #10
FredOnline
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Quote:
Originally Posted by m46ah_30 View Post
I don't see this as a FM problem.
Maybe not, but it's possible they're aware of this problem.
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Old 10 May 2022, 06:14 AM   #11
BritTim
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The symptoms are consistent with a malware infection. Indeed, I would put the chance as higher than 50% that this is what you have encountered. On Android, I have always taken the nuclear approach (factory reset) to any malware infection, but I sympathise with your reluctance to do that. Possibly, a site dealing with Android malware infection fighting might be worth a visit right now.
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Old 10 May 2022, 04:20 PM   #12
Terry
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I suppose you have an app password ?

https://www.fastmail.help/hc/en-us/a...-App-passwords
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Old 15 May 2022, 03:20 AM   #13
SideshowBob
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Quote:
Originally Posted by Terry View Post
I suppose you have an app password ?

https://www.fastmail.help/hc/en-us/a...-App-passwords
App passwords are for general purpose clients using IMAP etc, not the FM app.

Quote:
Originally Posted by m46ah_30 View Post
I don't see this as a FM problem. My email works fine on every other device I use it on. The architecture of the app is completely different from the architecture of the web interface.
The last I heard the app was a canned version of the webmail. A lot of stuff is disabled or behaves differently on the app, but I think it's basically the same code.
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