EuMX Login Problem

B4its2L8 · 13 Jun 2017, 07:33 PM

I'm getting a login error with all EuMX interfaces, telling me username and/or password is incorrect. I know it's not a password problem, since I use LastPass and it's putting in the correct password. I have tried the username both with and without "@eumx.net", but no login success.

Anyone else having trouble?

communicant · 13 Jun 2017, 08:26 PM

Works all right for me.

rmannam · 14 Jun 2017, 01:27 AM

I have no problem in accessing my account. Have you tried contacting the support?

B4its2L8 · 14 Jun 2017, 05:50 AM

Thanks for the responses. Yes, after being reassured that others were having no problem I did contact support a few hours ago. No response as yet.

UPDATE: EuMX support responded and was very helpful. After proving I was the owner of the account they gave me a temp password and I successfully logged in and changed it.

The only remaining mystery is that during some back-and-forth emails, EuMX said my last password change was in mid-May. But according to LastPass (which I've been using for several years now to log in automatically) the password that I had been using as recently as June 7 to log in successfully to EuMX was created seven months ago! So how did a password I have been using for the last seven months suddenly stop working and why would EuMX indicate a password change where there wasn't one?

In any case, things are back to normal and EuMX support was timely and helpful, as usual.

13 Jun 2017, 07:33 PM	#1
B4its2L8 Master of the @ Join Date: Dec 2007 Location: Hiding under my bed Posts: 1,465	EuMX Login Problem I'm getting a login error with all EuMX interfaces, telling me username and/or password is incorrect. I know it's not a password problem, since I use LastPass and it's putting in the correct password. I have tried the username both with and without "@eumx.net", but no login success. Anyone else having trouble?

14 Jun 2017, 05:50 AM	#4
B4its2L8 Master of the @ Join Date: Dec 2007 Location: Hiding under my bed Posts: 1,465	Thanks for the responses. Yes, after being reassured that others were having no problem I did contact support a few hours ago. No response as yet. UPDATE: EuMX support responded and was very helpful. After proving I was the owner of the account they gave me a temp password and I successfully logged in and changed it. The only remaining mystery is that during some back-and-forth emails, EuMX said my last password change was in mid-May. But according to LastPass (which I've been using for several years now to log in automatically) the password that I had been using as recently as June 7 to log in successfully to EuMX was created seven months ago! So how did a password I have been using for the last seven months suddenly stop working and why would EuMX indicate a password change where there wasn't one? In any case, things are back to normal and EuMX support was timely and helpful, as usual. Last edited by B4its2L8 : 14 Jun 2017 at 08:15 AM.

13 Jun 2017, 08:26 PM	#2
communicant Cornerstone of the Community Join Date: Jul 2009 Posts: 879	Works all right for me.

14 Jun 2017, 01:27 AM	#3
rmannam Senior Member Join Date: Jun 2004 Posts: 143	I have no problem in accessing my account. Have you tried contacting the support?