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Old 12 Oct 2017, 02:56 AM   #541
mel0
Junior Member
 
Join Date: Oct 2017
Posts: 1
better to avoid their email service too unless you don't care much about your email..

just had my account cancelled few days ago without warning for opening two support tickets, yeah, on my business email...

https://imgur.com/a/sk6TW

Guess that's what I deserve for trusting some random dude online with my email....
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Old Yesterday, 06:39 AM   #542
sflorack
The "e" in e-mail
 
Join Date: Feb 2002
Posts: 2,872
Quote:
Originally Posted by mel0 View Post
just had my account cancelled few days ago without warning for opening two support tickets, yeah, on my business email...
Ouch. Yeah, best to go with a reputable email host if you're using it for your business.
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Old Yesterday, 07:50 PM   #543
FredOnline
Master of the @
 
Join Date: Apr 2011
Location: Manchester UK
Posts: 1,916
This was posted by @MXroute on Twitter a few hours ago:

Over 50% of our support tickets have been resolved in the last 4 hours. We are on our way to resolving the wait times, finally

This seems to be indicating ongoing issues with responding to tickets in a timely manner.

In the scenario where support is running to it's optimum, tickets should be responded to quickly.

If there are issues with support, responses may take longer.

That, of course, is no consolation to someone relying on their e-mail account for business, to experience problems and wanting swift resolution.

Whether or not you like Jarland's method of operation - two strikes and you're out - that method of operation is there, and you either accept it and work with it or move on.
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Old Yesterday, 10:42 PM   #544
janusz
The "e" in e-mail
 
Join Date: Feb 2006
Location: EU
Posts: 4,439
Quote:
Originally Posted by FredOnline View Post
Whether or not you like Jarland's method of operation - two strikes and you're out - that method of operation is there, and you either accept it and work with it or move on.
Which would be fine, except that you discover this method of operation only after the event.
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Old Yesterday, 11:02 PM   #545
FredOnline
Master of the @
 
Join Date: Apr 2011
Location: Manchester UK
Posts: 1,916
Quote:
Originally Posted by janusz View Post
Which would be fine, except that you discover this method of operation only after the event.
I've been aware of the two strikes and you're out for some time, as I follow @MXroute on Twitter.

Granted, a lot of people don't and may not be aware of that.

I don't know if MXroute mention the two strikes in support tickets as I have not used their support recently.
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Old Yesterday, 11:35 PM   #546
sflorack
The "e" in e-mail
 
Join Date: Feb 2002
Posts: 2,872
Why would this even be a policy? It seems very authoritarian. "If you have problems, you're gone."
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Old Yesterday, 11:45 PM   #547
FredOnline
Master of the @
 
Join Date: Apr 2011
Location: Manchester UK
Posts: 1,916
It seems someone is happy with MXroute:

https://www.calmarsolutions.ch/index...h-mxroute-com/
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Old Today, 12:06 AM   #548
sflorack
The "e" in e-mail
 
Join Date: Feb 2002
Posts: 2,872
Right.. and they'll gladly accept your donation through their affiliate code on the BUY NOW button at the end of the review.
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