Downtime of 31th may 9pm UTC

vivil · 1 Jun 2015, 08:41 AM

Hello,

"One mail server has failed, affecting a few percent of users. We are investigating."

=> lost mail ? ^^

n5bb · 1 Jun 2015, 08:53 AM

The failure was repaired in about 18 minutes. A similar short outage occurred for some users a week ago. Fastmail uses replicated servers and backups, so I would not expect any lost mail.

See:
http://www.fastmailstatus.com/services/general

Bill

robn · 1 Jun 2015, 09:12 AM

Just a server crash. We're still looking into the reason. The outage is the time it takes for the monitoring systems to call someone and them to login and run the commands to switch users on that server onto replica servers.

No mail loss. That's an incredibly serious and very rare event. We have a lot of replicas and backups in place to protect against it.

n5bb · 1 Jun 2015, 09:15 AM

Rob, the previous failure was nearly exactly one week ago (within 10 minutes). Is that just coincidence?

robn · 1 Jun 2015, 09:20 AM

Yeah, just a coincidence. Well spotted, I hadn't noticed

disneylogic · 1 Jun 2015, 10:57 PM

I'm seeing intermittent connection issues this morning.

I don't know if that's because of lingering problems after yesterday's outage, or whether or not my DNS lookups are slow. I don't imagine FM's IP address <--> hostname association has changed, but I don't know how FM does things.

I used to use Verizon's DNS resolvers, but switched to OpenDNS and Google as backup in the last 3 months or so.

- Jan

sflorack · 1 Jun 2015, 11:04 PM

From Fastmail Status: "An overloaded backend server has caused all web services to freeze up. We're investigating now".

ioneja · 1 Jun 2015, 11:24 PM

This is killing me this morning - East Coast US. I have critical business correspondence going on right now, email is not coming in -- what's the latest FM!?!?! Good grief!

cmac · 1 Jun 2015, 11:28 PM

Quote:

Originally Posted by ioneja

This is killing me this morning - East Coast US. I have critical business correspondence going on right now, email is not coming in -- what's the latest FM!?!?! Good grief!

my mail seems to be a bit delayed but is coming in 10 minutes late or so.

CyberDyne · 1 Jun 2015, 11:30 PM

Having issues in the UK (1530 GMT):

Can't get beta. webmail to load at all - it simply times out.
IMAP seems slow, almost unresponsive, but only on a Full account - not Enhanced.
Fastmail.com Ajax webmail seems slow also but is responding eventually, thankfully.

Happy to know you're onto it guys

mballas · 2 Jun 2015, 01:01 AM

I can't connect to my carddav account. Getting occasional e-mails on Web and IMAP

NJSS · 2 Jun 2015, 01:57 AM

It might be sensible to post in this thread:-

http://www.emaildiscussions.com/show...d=1#post584940

Regarding problems on 1st June.

NJSS

1 Jun 2015, 08:41 AM	#1
vivil Essential Contributor Join Date: Nov 2004 Location: France Posts: 472	Downtime of 31th may 9pm UTC Hello, "One mail server has failed, affecting a few percent of users. We are investigating." => lost mail ? ^^

1 Jun 2015, 10:57 PM	#6
disneylogic Essential Contributor Join Date: Apr 2003 Location: Westwood, MA Posts: 348	intermittent connection issues this morning I'm seeing intermittent connection issues this morning. I don't know if that's because of lingering problems after yesterday's outage, or whether or not my DNS lookups are slow. I don't imagine FM's IP address <--> hostname association has changed, but I don't know how FM does things. I used to use Verizon's DNS resolvers, but switched to OpenDNS and Google as backup in the last 3 months or so. - Jan

1 Jun 2015, 11:30 PM	#10
CyberDyne Master of the @ Join Date: Sep 2004 Posts: 1,583	Having issues in the UK (1530 GMT): Can't get beta. webmail to load at all - it simply times out. IMAP seems slow, almost unresponsive, but only on a Full account - not Enhanced. Fastmail.com Ajax webmail seems slow also but is responding eventually, thankfully. Happy to know you're onto it guys

1 Jun 2015, 08:53 AM	#2
n5bb Intergalactic Postmaster Join Date: May 2004 Location: Irving, Texas Posts: 8,930	The failure was repaired in about 18 minutes. A similar short outage occurred for some users a week ago. Fastmail uses replicated servers and backups, so I would not expect any lost mail. See: http://www.fastmailstatus.com/services/general Bill

1 Jun 2015, 09:12 AM	#3
robn Master of the @ Join Date: May 2012 Location: Melbourne, Australia Posts: 1,007 Representative of: Fastmail.fm	Just a server crash. We're still looking into the reason. The outage is the time it takes for the monitoring systems to call someone and them to login and run the commands to switch users on that server onto replica servers. No mail loss. That's an incredibly serious and very rare event. We have a lot of replicas and backups in place to protect against it.

1 Jun 2015, 09:15 AM	#4
n5bb Intergalactic Postmaster Join Date: May 2004 Location: Irving, Texas Posts: 8,930	Rob, the previous failure was nearly exactly one week ago (within 10 minutes). Is that just coincidence?

1 Jun 2015, 09:20 AM	#5
robn Master of the @ Join Date: May 2012 Location: Melbourne, Australia Posts: 1,007 Representative of: Fastmail.fm	Yeah, just a coincidence. Well spotted, I hadn't noticed

1 Jun 2015, 11:04 PM	#7
sflorack The "e" in e-mail Join Date: Feb 2002 Posts: 2,937	From Fastmail Status: "An overloaded backend server has caused all web services to freeze up. We're investigating now".

1 Jun 2015, 11:24 PM	#8
ioneja Cornerstone of the Community Join Date: Jul 2011 Posts: 713	This is killing me this morning - East Coast US. I have critical business correspondence going on right now, email is not coming in -- what's the latest FM!?!?! Good grief!

2 Jun 2015, 01:01 AM	#11
mballas Essential Contributor Join Date: Dec 2001 Location: Denton, TX Posts: 346	I can't connect to my carddav account. Getting occasional e-mails on Web and IMAP

2 Jun 2015, 01:57 AM	#12
NJSS Master of the @ Join Date: Jul 2002 Location: Hampshire, UK Posts: 1,238	It might be sensible to post in this thread:- http://www.emaildiscussions.com/show...d=1#post584940 Regarding problems on 1st June. NJSS