Error: 550 Relay not permitted

GENA · 14 Dec 2004, 07:55 AM

I have Incredimail a standalone email program, similar to Outlook Express. I am trying to use my Runbox.com account with Incredimail.

I am able to receive my messages inro Incredimail. However, I cannot send anything using Incredimail. However, there is NO problem receiving/sending when I use Outlook Express.

When I try to send with Incredimail, I get a message saying something about "550 Relay not permitted". What does this mean?

I used Incredimail for about year. Then I had problems with pc and took it out. What can I change the port smtp number to so my messages will go out?

I use Earthlink as my ISP but my CABLE internet service through one of their partners, Brighthouse.

I would love to be able to use Incredimail and my runbox account together again. Can someone help? Thank you.

war17 · 14 Dec 2004, 08:48 AM

Gena,

Welcome to the EMD forums. You can change SMTP port number to 26 or 587. But if OE works with port 25, so should Incredimail. Have you check the box next to outgoing server requires authentication?

***Edwin*** · 14 Dec 2004, 09:07 AM

Can you please clarify what you mean when you say you want to use Runbox with Incredimail?

Do you mean you want to send emails through Runbox from Incredimail?

Do you mean you want to collect emails sent to a Runbox account into Incredimail?

Do you mean something else?

Right now, I'm unclear where Runbox comes into the picture.

GENA · 14 Dec 2004, 09:09 AM

Hi, thanks for replying. Hope I'm doing this right.

Yes, the outgoing mail server requires authentication is checked. I'll change the port to 587 and try sending again. I'll let you know if it works. Be back in a few minutes!

GENA · 14 Dec 2004, 09:14 AM

Do you mean you want to send emails through Runbox from Incredimail?

Hi Edwin,

Yes, this is what I was trying to say, sorry.

GENA · 14 Dec 2004, 09:25 AM

I changed the smtp port number to 587. Still get the "One or more messages could not be sent. These messages are still in your outbox, please correct them and try again." Then it says "550 Relay not permitted".

What can I do? Liz, a representative sorted it out for me a few months back, but my computer had a "burp" and had to be fixed. Now I can't remember what she told me to do.

I've e-mailed support but still nothing.

What else can I try?

war17 · 14 Dec 2004, 09:46 AM

Maybe Liz will have to fix your account. I've asked a Moderator to move the thread to the Runbox forum so that Liz can see it.

Liz · 14 Dec 2004, 09:11 PM

Gena,

The error you are getting is the one you will get when there is something wrong with the authentication. Could you look closely at your settings in IncrediMail and se how you have it set up now, and what other options there are?

Liz

GENA · 15 Dec 2004, 12:15 PM

Liz, I checked my Incredimail Settings as they stand now:

My settings in Incredimail

Tools à Accounts
Mail Accounts
There’s only one listed and checked

Pop.runbox.com E-mail Address: genausaATrunboxDOTcom

Click on Properties

General Tab
Account Name --> pop.runbox.com

User Information
Display Name --> Gena
E-Mail Address --> genausaATrunboxDOTcom
Reply Address --> Left Blank

Include this Account when receiving mail --> checked

Servers Tab

Servers Information
Incoming Mail Server --> pop.runbox.com
Outgoing Mail Server --> smtp.runbox.com

Incoming Mail Server

Username --> genausa
Password --> ********

Remember Password --> Checked

Log on using Secure Password Authentication --> NOT checked

Outgoing Mail Server

My Server requires authentication --> Checked

Click on More Settings

Mail Server
Logon information for server --> smtp.runbox.com

Use same settings as my incoming mail server --> checked

Logon using --> NOT checked at this time

But if it were checked

Username
Password

Remember password

Logon using Secure Password Authentication

Advanced Tab
Server Port Numbers

Outgoing mail (SMTP) --> right now it has --> 587

I’ve tried --> 25 (Default Setting)
--> 26
--> 587

This server requires a secure connection (SSL) --> NOT checked

Incoming mail (POP3) --> 110

This server requires a secure connection (SSL) --> NOT checked

Delivery
Leave a copy of messages on server --> NOT checked

Remove from server after xx days --> shaded, not active

Apply the Junk Filter when receiving messages to this account --> checked

Liz · 16 Dec 2004, 08:47 PM

Hmm...all that looks perfectly correct! Is it the runbox account you use in OE as well, where you can send? And the two are on the same PC and the same network setup? Do you have a firewall or anti-virus software on your PC?

Liz

GENA · 21 Dec 2004, 10:06 AM

Quote:

Hmm...all that looks perfectly correct! Is it the runbox account you use in OE as well, where you can send? And the two are on the same PC and the same network setup? Do you have a firewall or anti-virus software on your PC?

Yes, I use runbox in OE and have no problems sending e-mails when using OE.

I only use one computer at home with my OE and Incredimail and I have Cable Internet service. NO firewall, but I've always used Nortons anti-virus on my pc ever since somebody sent me the dreaded Navidad virus a few years ago. Now I don't dare open anything until it's been scanned and I keep it updated.

What do you think's going on here?

markwolk · 21 Dec 2004, 06:34 PM

I had a similar problem with OE once. All the settings were fine, but it did not work. I deleted the account, and re-created the account with the same settings... and it worked! Thanks, Microsoft, for making our lives so interesting!

Liz · 23 Dec 2004, 03:06 AM

That might be worth a try, even if IM isn't an MS product.

Liz

GENA · 5 Jan 2005, 01:35 PM

I was going through my SENT Folder in Incredimail and found several e-mails from when my e-mails DID NOT go through as a result of the 550 Relay message. I'll paste one here in hopes that someone, maybe Liz can figure it out.

This is an automatically generated Delivery Status Notification.

I'm sorry to inform you that the message you have sent could not be delivered to one or more destinations. The following addresses had permanent delivery errors <genausa@runbox.com>: (unrecoverable error)

----- Transcript of session follows -----
mail.local: unknown name: genausa 550 <genausa@runbox.com>: User unknown in virtual mailbox table

I've ALWAYS used genausa since I signed up. And my address starts out genausa! Howcome I'm now an unknown user???

tore · 5 Jan 2005, 11:10 PM

Quote:

Originally posted by GENA
This is an automatically generated Delivery Status Notification.

I'm sorry to inform you that the message you have sent could not be delivered to one or more destinations. The following addresses had permanent delivery errors <genausa@runbox.com>: (unrecoverable error)

----- Transcript of session follows -----
mail.local: unknown name: genausa 550 <genausa@runbox.com>: User unknown in virtual mailbox table

This error message does not originate from our servers. A quick google suggests that it is Postfix that uses it. As we're running Exim, it can't be us.

A good start would be figuring out who this mysterious I is, and which mail exchanger, if any, he received the error message from.

Tore

14 Dec 2004, 07:55 AM	#1
GENA Junior Member Join Date: Dec 2004 Posts: 17	Error: 550 Relay not permitted I have Incredimail a standalone email program, similar to Outlook Express. I am trying to use my Runbox.com account with Incredimail. I am able to receive my messages inro Incredimail. However, I cannot send anything using Incredimail. However, there is NO problem receiving/sending when I use Outlook Express. When I try to send with Incredimail, I get a message saying something about "550 Relay not permitted". What does this mean? I used Incredimail for about year. Then I had problems with pc and took it out. What can I change the port smtp number to so my messages will go out? I use Earthlink as my ISP but my CABLE internet service through one of their partners, Brighthouse. I would love to be able to use Incredimail and my runbox account together again. Can someone help? Thank you.

14 Dec 2004, 09:25 AM	#6
GENA Junior Member Join Date: Dec 2004 Posts: 17	port 587 outgoing mail I changed the smtp port number to 587. Still get the "One or more messages could not be sent. These messages are still in your outbox, please correct them and try again." Then it says "550 Relay not permitted". What can I do? Liz, a representative sorted it out for me a few months back, but my computer had a "burp" and had to be fixed. Now I can't remember what she told me to do. I've e-mailed support but still nothing. What else can I try?

15 Dec 2004, 12:15 PM	#9
GENA Junior Member Join Date: Dec 2004 Posts: 17	550 Relay not permitted Liz, I checked my Incredimail Settings as they stand now: My settings in Incredimail Tools à Accounts Mail Accounts There’s only one listed and checked Pop.runbox.com E-mail Address: genausaATrunboxDOTcom Click on Properties General Tab Account Name --> pop.runbox.com User Information Display Name --> Gena E-Mail Address --> genausaATrunboxDOTcom Reply Address --> Left Blank Include this Account when receiving mail --> checked Servers Tab Servers Information Incoming Mail Server --> pop.runbox.com Outgoing Mail Server --> smtp.runbox.com Incoming Mail Server Username --> genausa Password --> ******** Remember Password --> Checked Log on using Secure Password Authentication --> NOT checked Outgoing Mail Server My Server requires authentication --> Checked Click on More Settings Mail Server Logon information for server --> smtp.runbox.com Use same settings as my incoming mail server --> checked Logon using --> NOT checked at this time But if it were checked Username Password Remember password Logon using Secure Password Authentication Advanced Tab Server Port Numbers Outgoing mail (SMTP) --> right now it has --> 587 I’ve tried --> 25 (Default Setting) --> 26 --> 587 This server requires a secure connection (SSL) --> NOT checked Incoming mail (POP3) --> 110 This server requires a secure connection (SSL) --> NOT checked Delivery Leave a copy of messages on server --> NOT checked Remove from server after xx days --> shaded, not active Apply the Junk Filter when receiving messages to this account --> checked Last edited by JeffK : 15 Dec 2004 at 08:02 PM.

5 Jan 2005, 01:35 PM	#14
GENA Junior Member Join Date: Dec 2004 Posts: 17	Relay 550 not permitted...Saga continues I was going through my SENT Folder in Incredimail and found several e-mails from when my e-mails DID NOT go through as a result of the 550 Relay message. I'll paste one here in hopes that someone, maybe Liz can figure it out. This is an automatically generated Delivery Status Notification. I'm sorry to inform you that the message you have sent could not be delivered to one or more destinations. The following addresses had permanent delivery errors <genausa@runbox.com>: (unrecoverable error) ----- Transcript of session follows ----- mail.local: unknown name: genausa 550 <genausa@runbox.com>: User unknown in virtual mailbox table I've ALWAYS used genausa since I signed up. And my address starts out genausa! Howcome I'm now an unknown user???

14 Dec 2004, 08:48 AM	#2
war17 The "e" in e-mail Join Date: Jul 2004 Location: California Posts: 3,452	Gena, Welcome to the EMD forums. You can change SMTP port number to 26 or 587. But if OE works with port 25, so should Incredimail. Have you check the box next to outgoing server requires authentication?

14 Dec 2004, 09:07 AM	#3
*Edwin* Administrator Join Date: Aug 2001 Location: UK Posts: 3,118	Can you please clarify what you mean when you say you want to use Runbox with Incredimail? Do you mean you want to send emails through Runbox from Incredimail? Do you mean you want to collect emails sent to a Runbox account into Incredimail? Do you mean something else? Right now, I'm unclear where Runbox comes into the picture.

14 Dec 2004, 09:09 AM	#4
GENA Junior Member Join Date: Dec 2004 Posts: 17	Hi, thanks for replying. Hope I'm doing this right. Yes, the outgoing mail server requires authentication is checked. I'll change the port to 587 and try sending again. I'll let you know if it works. Be back in a few minutes!

14 Dec 2004, 09:14 AM	#5
GENA Junior Member Join Date: Dec 2004 Posts: 17	Do you mean you want to send emails through Runbox from Incredimail? Hi Edwin, Yes, this is what I was trying to say, sorry.

14 Dec 2004, 09:46 AM	#7
war17 The "e" in e-mail Join Date: Jul 2004 Location: California Posts: 3,452	Maybe Liz will have to fix your account. I've asked a Moderator to move the thread to the Runbox forum so that Liz can see it.

14 Dec 2004, 09:11 PM	#8
Liz The "e" in e-mail Join Date: Jul 2001 Location: Los Angeles,CA Posts: 4,652 Representative of: Runbox.com	Gena, The error you are getting is the one you will get when there is something wrong with the authentication. Could you look closely at your settings in IncrediMail and se how you have it set up now, and what other options there are? Liz

16 Dec 2004, 08:47 PM	#10
Liz The "e" in e-mail Join Date: Jul 2001 Location: Los Angeles,CA Posts: 4,652 Representative of: Runbox.com	Hmm...all that looks perfectly correct! Is it the runbox account you use in OE as well, where you can send? And the two are on the same PC and the same network setup? Do you have a firewall or anti-virus software on your PC? Liz

21 Dec 2004, 06:34 PM	#12
markwolk Essential Contributor Join Date: Dec 2003 Location: Christchurch, New Zealand Posts: 346	I had a similar problem with OE once. All the settings were fine, but it did not work. I deleted the account, and re-created the account with the same settings... and it worked! Thanks, Microsoft, for making our lives so interesting!

23 Dec 2004, 03:06 AM	#13
Liz The "e" in e-mail Join Date: Jul 2001 Location: Los Angeles,CA Posts: 4,652 Representative of: Runbox.com	That might be worth a try, even if IM isn't an MS product. Liz