Apologies Tutanota

Berenburger · 12 Mar 2021, 06:26 AM

Quote:

Mistakes happen. But when aiming at being better than Big Tech, one must admit mistakes and improve from there.

The power of the community. Respect for Tutanota.

TenFour · 12 Mar 2021, 08:03 PM

Sorry, but that "apology" is typical corporate speak for saying "we're sorry we made you mad, but we're going to continue doing what made you mad." Sure, they have temporarily restored the functionality for the remainder of a person's term, but apparently when it is time to renew you will be forced to pay more to keep that functionality. Tutanota is not alone in doing that as we have all seen recently with Fastmail changing their plans quietly. Obviously they thought they could make these changes without enough people complaining and leaving, but that must have not happened. Money talks in a situation like this, and they must have noticed that subscribers were voting with their wallets. There is nothing evil about this, and it is all too common as companies grow. They lose touch with their users as everything becomes more and more driven by the people in the accounting department.

lpn · 12 Mar 2021, 10:54 PM

I am not buying this either. To put it mildly, it is questionable to reduce the scope of services in the middle of a prepaid term.

chrisretusn · 15 Mar 2021, 10:35 AM

Not buying it ether. What a bunch of bullony.

Any other views I have of this would not be appropriate for this forum.

If I was a subscriber I would cancel my account immediately after reading that.

12 Mar 2021, 08:03 PM	#2
TenFour Master of the @ Join Date: Feb 2017 Location: USA Posts: 1,721	Sorry, but that "apology" is typical corporate speak for saying "we're sorry we made you mad, but we're going to continue doing what made you mad." Sure, they have temporarily restored the functionality for the remainder of a person's term, but apparently when it is time to renew you will be forced to pay more to keep that functionality. Tutanota is not alone in doing that as we have all seen recently with Fastmail changing their plans quietly. Obviously they thought they could make these changes without enough people complaining and leaving, but that must have not happened. Money talks in a situation like this, and they must have noticed that subscribers were voting with their wallets. There is nothing evil about this, and it is all too common as companies grow. They lose touch with their users as everything becomes more and more driven by the people in the accounting department.

12 Mar 2021, 10:54 PM	#3
lpn Member Join Date: Apr 2007 Posts: 72	I am not buying this either. To put it mildly, it is questionable to reduce the scope of services in the middle of a prepaid term.

15 Mar 2021, 10:35 AM	#4
chrisretusn Cornerstone of the Community Join Date: Aug 2006 Location: Philippines Posts: 843	Not buying it ether. What a bunch of bullony. Any other views I have of this would not be appropriate for this forum. If I was a subscriber I would cancel my account immediately after reading that.