EmailDiscussions.com  

Go Back   EmailDiscussions.com > Discussions about Email Services > Email Help Needed!
Register FAQ Members List Calendar Search Today's Posts Mark Forums Read
Stay in touch wirelessly

Email Help Needed! Having problems with your email service, or with the email software you're using? Post your questions and answers here!

Reply
 
Thread Tools
Old 17 May 2018, 12:13 AM   #1
cjk1951uk
Junior Member
 
Join Date: May 2018
Posts: 3
GMX Mail - Smtp Server.

Hello folks,

I'm new here and wonder if someone can help me with something please.

I wanted to try out Gmx mail (the English and not German version here: http://www.gmx.co.uk/) as I worry a little about Gmail's snooping charter.

I use The Bat email client and set up pop3/smtp servers accordingly and enabled the use of pop3 in my Gmx webmail options.

Pop3 works fine but I just can't get the smtp server to work on either port 467/ssl or 587/start tls. They either don't connect or keep timing out.

I tried Gmx support for help but they just emailed me a copy of exactly the set up instructions that are on the website so that was a waste of time.

I'm using: mail.gmx.com as the smtp server.

Is anyone one here using the service and if so can you tell me if the smtp server works for you please.

At the moment I use the smtp server of my isp but it uses port 25 which is not secure so I'm not too happy about it, but they are going through the process of upgrading. When it happens though is unclear.

Any help in getting Gmx to work would be appreciated.

Thanks...Colin
cjk1951uk is offline   Reply With Quote

Old 17 May 2018, 05:05 AM   #2
janusz
The "e" in e-mail
 
Join Date: Feb 2006
Location: EU
Posts: 4,547
Quote:
Originally Posted by cjk1951uk View Post
either port 467/ssl or 587/start tls.

I'm using: mail.gmx.com as the smtp server.
The official advice is (my emphasis)

Incoming (IMAP) server: imap.gmx.com
Port (Incoming server): 993
Incoming server requires SSL: Yes (check box)
Outgoing (SMTP) server:smtp.gmx.com
Port (outgoing server): 587
Outgoing Server requires SSL: No (uncheck)
janusz is offline   Reply With Quote
Old 17 May 2018, 04:59 PM   #3
chrisretusn
Cornerstone of the Community
 
Join Date: Aug 2006
Location: Philippines
Posts: 665
I use Claws-Mail these are my settings.

SMTP server: mail.gmx.com
Use STARTTLS command to start encrypted session
Port: 587

Here is the session log, sanitized of course
Code:
* Account 'GMX': Connecting to SMTP server: mail.gmx.com:587...
[15:55:23] SMTP< 220 gmx.com (mrgmx103) Nemesis ESMTP Service ready
[15:55:23] ESMTP> EHLO redacted
[15:55:24] ESMTP< 250-gmx.com Hello redacted
[15:55:24] ESMTP< 250-AUTH LOGIN PLAIN
[15:55:24] ESMTP< 250-SIZE 69920427
[15:55:24] ESMTP< 250 STARTTLS
[15:55:24] ESMTP> STARTTLS
[15:55:24] ESMTP< 220 OK
[15:55:27] ESMTP> EHLO redacted
[15:55:28] ESMTP< 250-gmx.com Hello redacted
[15:55:28] ESMTP< 250-AUTH LOGIN PLAIN
[15:55:28] ESMTP< 250 SIZE 69920427
[15:55:28] ESMTP> AUTH LOGIN
[15:55:28] ESMTP< 334 redacted
[15:55:28] ESMTP> [USERID]
[15:55:29] ESMTP< 334 redacted
[15:55:29] ESMTP> [PASSWORD]
[15:55:29] ESMTP< 235 Authentication succeeded
[15:55:29] ESMTP> MAIL FROM:<redacted> SIZE=396
[15:55:30] SMTP< 250 Requested mail action okay, completed
[15:55:30] SMTP> RCPT TO:<redacted>
[15:55:30] SMTP< 250 OK
[15:55:30] SMTP> DATA
[15:55:31] SMTP< 354 Start mail input; end with <CRLF>.<CRLF>
[15:55:31] SMTP> . (EOM)
[15:55:32] SMTP< 250 Requested mail action okay, completed: id=redacted
* Mail sent successfully.
[15:55:32] SMTP> QUIT
[15:55:33] SMTP< 221 gmx.com Service closing transmission channel
chrisretusn is offline   Reply With Quote
Old 18 May 2018, 12:00 AM   #4
cjk1951uk
Junior Member
 
Join Date: May 2018
Posts: 3
janusz,

I tried your way but it doesn't recognise my password for login authorisation so no luck there.

chrisretusn

Thanks for at least telling me it does work as now I have something to aim at. I just tried a portable version of Thunderbird and get the same results as I do with my Bat! client. It's all very odd.

I've never heard of Claws-Mail but I'll take a look at it just to see how it sets things up server wise, this may give me a clue as to what I may be doing wrong (although to be honest I can't see how I can set up two clients incorrectly )

I'm very impressed with the Gmx pop3 server, it's lightning fast and the few test messages I've sent to my account get through straight away. No delays like with Yahoo or some others I tried.

Thanks for the input people, I'll just have to troubleshoot step by step and hopefully get it sorted.

Thanks...Colin
cjk1951uk is offline   Reply With Quote
Old 18 May 2018, 03:29 AM   #5
gj15
Member
 
Join Date: Jul 2013
Location: Just west of the Greenwich meridian
Posts: 39
I’m using a GMX account across three different platforms.

On all of them I have the SMTP server as:
Name: mail.gmx.com
Port: 587
Security: SSL or TLS/SSL (not STARTTLS)

The one setting not mentioned so far is “Authentication” - use “Normal password”.

Scroll down on this page, browse through the various client set-ups and you’ll see a mix of SMTP settings offered http://support.gmx.com/pop-imap/imap/index.html.
gj15 is offline   Reply With Quote
Old 18 May 2018, 04:54 AM   #6
cjk1951uk
Junior Member
 
Join Date: May 2018
Posts: 3
I've found the problem, it's them!

They offer two domain names: gmx.co.uk & gmx.com.

I chose an address with gmx.co.uk which doesn't work for me.

I just took out the same address but using gmx.com and now it works fine!

So they have a problem authenticating their smtp server with a .co.uk suffixed address. (The pop3 server is fine with both domains.)

I'll now keep the one that works and cancel the original.

I'll let them know what's going on so hopefully they'll fix it.

Job done as far as I'm concerned, I'm no longer confused.com

Thank you everybody.
cjk1951uk is offline   Reply With Quote
Old 19 May 2018, 08:15 PM   #7
gj15
Member
 
Join Date: Jul 2013
Location: Just west of the Greenwich meridian
Posts: 39
You’ll always connect to the SMTP server at gmx.com.

But you authenticate / use a user name in whatever GMX domain you’ve created the account.

So a gmx.co.uk address will (and does) authenticate at mail.gmx.com.
gj15 is offline   Reply With Quote
Old 26 May 2018, 08:10 PM   #8
north
Senior Member
 
Join Date: May 2012
Location: north
Posts: 141
@cjk1951uk: nice to see that others also using the bat!. in my opinion a very good tool.
north is offline   Reply With Quote
Reply


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Forum Jump


All times are GMT +9. The time now is 01:02 AM.

 

Copyright EmailDiscussions.com 1998-2013. All Rights Reserved. Privacy Policy