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FastMail Forum All posts relating to FastMail.FM should go here: suggestions, comments, requests for help, complaints, technical issues etc. |
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31 Aug 2016, 02:48 PM | #16 | |
Master of the @
Join Date: May 2012
Location: Melbourne, Australia
Posts: 1,007
Representative of:
Fastmail.fm |
Quote:
If someone claiming to be from support does ask for your password, check for the green badge (support web interface) or green tick (support email). If there's no markers then it's likely a scam. (note that the Classic UI and IMAP/POP clients will not show a green tick). If it really does appear to be from support, please let me know directly (robn@fastmail.com) with the ticket number and I will follow up. |
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31 Aug 2016, 03:59 PM | #17 | |
Senior Member
Join Date: Feb 2008
Location: European Union
Posts: 184
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Quote:
I don't know if it has been removed because I can't see it now, but that it was I was referring to. You were already logged into your account but you had to enter the password to contact support. |
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31 Aug 2016, 04:11 PM | #18 |
Master of the @
Join Date: May 2012
Location: Melbourne, Australia
Posts: 1,007
Representative of:
Fastmail.fm |
Right. That's different to a human asking for your password. But as you note, its now gone. Instead you're redirected through the login forms first (mostly so that the support form doesn't bypass 2FA).
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31 Aug 2016, 04:12 PM | #19 | |
The "e" in e-mail
Join Date: Apr 2011
Location: Manchester UK
Posts: 2,616
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Quote:
As it stands now, it looks disjointed. Robn (as a representative of FastMail) should have created a new thread advising everyone there's no phone support. |
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31 Aug 2016, 04:19 PM | #20 | |
Cornerstone of the Community
Join Date: Sep 2013
Posts: 536
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Quote:
I came to EMD just a few minutes ago and found this thread. At first, I was happy because I thought fastmail had finally gotten phone support, but after opening the e-mail I quickly found out that not to be true. It's perfectly ok to leave this thread here, and the advice robn gave might be useful for several people. Last edited by 17pm : 31 Aug 2016 at 05:27 PM. |
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31 Aug 2016, 04:33 PM | #21 |
Master of the @
Join Date: May 2012
Location: Melbourne, Australia
Posts: 1,007
Representative of:
Fastmail.fm |
It's really not my job to refute every scammer on the internet, nor is it my job to regurgitate information that is trivially obtained via a Google or FM Help search. It's also not my job to moderate this forum.
Last edited by robn : 31 Aug 2016 at 04:39 PM. |
31 Aug 2016, 07:57 PM | #22 | |
Cornerstone of the Community
Join Date: Jun 2004
Location: Rupert, WV
Posts: 882
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Quote:
- bruce |
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31 Aug 2016, 08:07 PM | #23 |
The "e" in e-mail
Join Date: Jul 2002
Location: VK4
Posts: 3,029
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No password Required.... https://www.fastmail.com/html/?MSignal=Support-**
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31 Aug 2016, 08:54 PM | #24 | |
Essential Contributor
Join Date: Jun 2009
Posts: 395
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Quote:
It's bad enough that Fastmail doesn't offer phone or immediate support, but for its representative on this sub-forum to post a defensive, condescending and insulting reply is unacceptable. Whether you realize it or not, most of the members who post on this sub-forum are Fastmail subscribers or may be looking to subscribe -- in other words, some of them help pay your salary. I remember having a dialogue with Rob Mueller (who never posted anything here with the tenor of your reply) where I reminded him that it takes a long time to gain a customer, but only a second to lose one. I'm reminding you as well now. If you can't be nice, don't post (or let somebody with a thicker skin do it). -- Jacinto |
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1 Sep 2016, 07:53 AM | #25 |
Essential Contributor
Join Date: Feb 2007
Location: France
Posts: 229
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1 Sep 2016, 04:04 PM | #26 |
Essential Contributor
Join Date: Dec 2001
Location: Denton, TX
Posts: 346
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Perhaps Robn was a bit thin-skinned in his response but it seems to me that some members go an extra mile to be rude to FM reps. This forum is independent of FM and it is unfair to demand their reps post additional threads when the gist of this thread quite clearly stated that the original posting was a phishing exploit.
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