Network outage - 2016 June 30

alka · 1 Jul 2016, 12:40 AM

As is currently reported on the FM status page, we appear to be going through some kind of DDoS attack. I wanted to create a space to get more detailed updates (if any) from FM, and also hear from other users what their current experience is.
http://www.fastmailstatus.com/

SMTP, both incoming and outgoing, appear to be broken for me. I can log into IMAP, and access my old emails through the website, but new emails are not arriving, and I cannot send emails through SMTP from Thunderbird or through the web interface.

Work is on hold for me at this point. Hope it gets resolved soon! I'm aware that DDoS attacks are not easy to recover from.

Thanks to FM for any details you can provide us, and for working hard to get things working again.

Bamb0 · 1 Jul 2016, 12:51 AM

I really hate all these uncalled for attacks!!!!!!

What did fastmail do to anyone??

Yes thier pages are slow or not responding right now.........

Cant these attacks be tracked and the ppl doing it found out??

Jerry · 1 Jul 2016, 12:52 AM

Yep. Bogged down except to read messages. No outgoing mail service. And right on the heels of Fastmail's "New features, our next customer story and a FastMail user tip" rah-rah message.

davidbstanley · 1 Jul 2016, 12:57 AM

Me too - IMAP and SMTP. SMTP down completely, IMAP unusably slow.

alka · 1 Jul 2016, 12:57 AM

Quote:

Originally Posted by Bamb0

Cant these attacks be tracked and the ppl doing it found out??

From my limited experience with DDoS attacks, I can tell you that it is generally very difficult to locate the perpetrators. Most of the time these attacks are carried out using botnets (a collection of infected Windows computers that the attacker controls).

Fastmail reported that they've installed some DDoS countermeasures, but are still having issues.

I was able to send an email a few minutes ago, and a few incoming emails got through. At this moment, I'm also starting to see some older emails arrive. Whatever they're doing seems to be starting to work. I hope they continue to make progress!

EdinwolfPA · 1 Jul 2016, 01:02 AM

I wonder whether or not Pobox users are having issues as well......

Would be good to know either way.......Don't see anything posted on their page as of yet...

David

ChinaLamb · 1 Jul 2016, 01:11 AM

Web mail down in Pittsburgh.

EdinwolfPA · 1 Jul 2016, 01:18 AM

Hello,

Just saw this on Pobox's twitter feed:

https://twitter.com/pobox/with_replies

Not good

Quote:

Originally Posted by EdinwolfPA

I wonder whether or not Pobox users are having issues as well......

Would be good to know either way.......Don't see anything posted on their page as of yet...

David

ChinaLamb · 1 Jul 2016, 01:24 AM

I'm back in. ....

ellentk · 1 Jul 2016, 01:35 AM

Could not use smtp server from my pop account at 12:30 p.m. Was able to send message from fastmail website. Looks like messages are being delivered to website too.

aracari · 1 Jul 2016, 01:39 AM

I've been getting bad response yesterday and today with sending/receiving e-mails.

30 mins ago I got an "Internal server error 451 4,3,2" message when trying to send an e-mail from my POP3 client.

FredOnline · 1 Jul 2016, 02:04 AM

From the status page:

Something appears to be wedged in the auth system

ChinaLamb · 1 Jul 2016, 02:08 AM

Quote:

Originally Posted by FredOnline

From the status page:

Something appears to be wedged in the auth system

What ever do you mean?

aracari · 1 Jul 2016, 02:10 AM

Latest message on fastmailstatus page at 17:09 GMT

"IMAP, POP, SMTP etc logins are working again. We'll be trying to figure out what happened there later, once everything has settled down."

And I was able to send/receive a few e-mails ,,,

aracari · 1 Jul 2016, 02:11 AM

Quote:

Originally Posted by ChinaLamb

What ever do you mean?

Well, "auth" would mean the logon authority process.

1 Jul 2016, 12:40 AM	#1
alka Essential Contributor Join Date: Apr 2003 Location: PA, USA Posts: 349	Network outage - 2016 June 30 As is currently reported on the FM status page, we appear to be going through some kind of DDoS attack. I wanted to create a space to get more detailed updates (if any) from FM, and also hear from other users what their current experience is. http://www.fastmailstatus.com/ SMTP, both incoming and outgoing, appear to be broken for me. I can log into IMAP, and access my old emails through the website, but new emails are not arriving, and I cannot send emails through SMTP from Thunderbird or through the web interface. Work is on hold for me at this point. Hope it gets resolved soon! I'm aware that DDoS attacks are not easy to recover from. Thanks to FM for any details you can provide us, and for working hard to get things working again.

1 Jul 2016, 01:39 AM	#11
aracari Junior Member Join Date: Sep 2011 Posts: 13	e-mails ,,, I've been getting bad response yesterday and today with sending/receiving e-mails. 30 mins ago I got an "Internal server error 451 4,3,2" message when trying to send an e-mail from my POP3 client. Last edited by aracari : 1 Jul 2016 at 01:48 AM.

1 Jul 2016, 12:51 AM	#2
Bamb0 Master of the @ Join Date: Feb 2005 Location: USA Posts: 1,876	I really hate all these uncalled for attacks!!!!!! What did fastmail do to anyone?? Yes thier pages are slow or not responding right now......... Cant these attacks be tracked and the ppl doing it found out??

1 Jul 2016, 12:52 AM	#3
Jerry Essential Contributor Join Date: Jan 2002 Location: Hollywood, CA Posts: 451	Yep. Bogged down except to read messages. No outgoing mail service. And right on the heels of Fastmail's "New features, our next customer story and a FastMail user tip" rah-rah message.

1 Jul 2016, 12:57 AM	#4
davidbstanley Cornerstone of the Community Join Date: Aug 2002 Location: Kent, UK Posts: 693	Me too - IMAP and SMTP. SMTP down completely, IMAP unusably slow.

1 Jul 2016, 01:02 AM	#6
EdinwolfPA Cornerstone of the Community Join Date: Oct 2009 Location: PA Posts: 683	I wonder whether or not Pobox users are having issues as well...... Would be good to know either way.......Don't see anything posted on their page as of yet... David

1 Jul 2016, 01:11 AM	#7
ChinaLamb The "e" in e-mail Join Date: Dec 2004 Location: a virtually impossible but finitely improbable position Posts: 2,320	Web mail down in Pittsburgh.

1 Jul 2016, 01:24 AM	#9
ChinaLamb The "e" in e-mail Join Date: Dec 2004 Location: a virtually impossible but finitely improbable position Posts: 2,320	I'm back in. ....

1 Jul 2016, 01:35 AM	#10
ellentk Essential Contributor Join Date: Feb 2007 Posts: 249	Could not use smtp server from my pop account at 12:30 p.m. Was able to send message from fastmail website. Looks like messages are being delivered to website too.

1 Jul 2016, 02:04 AM	#12
FredOnline The "e" in e-mail Join Date: Apr 2011 Location: Manchester UK Posts: 2,616	From the status page: Something appears to be wedged in the auth system

1 Jul 2016, 02:10 AM	#14
aracari Junior Member Join Date: Sep 2011 Posts: 13	Latest message on fastmailstatus page at 17:09 GMT "IMAP, POP, SMTP etc logins are working again. We'll be trying to figure out what happened there later, once everything has settled down." And I was able to send/receive a few e-mails ,,,