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Early Warning... If an email service has closed down or changed the services it offers, or if there are indications it is about to do so, post about it here. |
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Thread Tools |
9 Mar 2010, 12:09 AM | #1 |
Member
Join Date: Feb 2006
Posts: 36
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spamex running on auto-pilot?
The Spamex disposable email is still working for me but for several months I get the impression that it has been working on auto-pilot. For one thing, News hasn't been updated on their website for around 7 years. Then their forums on http://forums.spamex.com haven't been accessible for many months. Spamex has been a great system for me and I'd hate it if they went down the drain.
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28 Jun 2010, 07:58 AM | #2 |
The "e" in e-mail
Join Date: Feb 2002
Posts: 2,937
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Think you're right. My subscription expired nearly 2 years ago, but I receive all email as though they forgot to turn me off (not complaining).
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29 Jun 2010, 05:15 AM | #3 |
Junior Member
Join Date: Jun 2010
Posts: 3
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same here, I love the service, but the credit card expired and they didn't contact me at all. I just happened to check it and updated the card. Don't know if they actually charged me. I'd hate to lose Spamex.
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13 Nov 2010, 04:18 AM | #4 |
Junior Member
Join Date: Nov 2010
Posts: 5
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The forums unfortunately was running on autopilot for years and we lost it when the database corrupted and the person who had set it up was long gone so we just removed the link from the website.
As for charging, we have had a long standing problem with the script that renews peoples accounts where some notifications were not going out and people were getting shut down without notice, so we disabled the shutdowns. We have been catching up with people and getting them to bring their accounts current. If you KNOW that your account is expired, we would certainly appreciate if you would issue a payment. We will be notifiying you shortly that the account needs to be caught up anyway. Spamex is still here and viable. Please feel free to sign up for a free 30 day trial account and test us out and see what you think. Regards, Spamex Support |
13 Nov 2010, 04:01 PM | #5 |
Junior Member
Join Date: Nov 2010
Posts: 2
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Now that Emailias has gone, I am on the 30 day trial of spamex, hopefully it will be a worthy replacement.
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8 Mar 2011, 10:43 AM | #6 |
Junior Member
Join Date: Mar 2011
Posts: 1
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I've been using Spamex for a few years and I thought I might be getting close to my renewal date so I looked it up under "Service Level". (Never received a renewal email, but I didn't in past years either.) Sure enough, it had expired a few days earlier and there was a message that my account would be disabled in 5 days. I tried to pay, but kept getting a "Error Charging Credit Card" message. I tried more than one card, but the result was the same. Also, I've used these cards before and after my Spamex attempts and they are fine.
I've emailed Spamex support and left two messages on their answering machine, but nobody has responded yet. Now it shows my account will be disabled in 3 days. I'm willing to pay, but have no secure way to do it. On November 12, 2010 the representative from Spamex posted here that they disabled the shutdowns. I'm hoping that's still the case, but I don't want to count on that. If you're out there, Mr. Spamex, please keep the shutdowns disabled or fix your payment system. |
14 Mar 2011, 11:16 AM | #7 | |
Junior Member
Join Date: Mar 2011
Posts: 1
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RE: spamex running on auto-pilot?
Today, I experienced the identical "payment" issue described by darcar (see below). In order to renew my expired Spamex account, I made two attempts to submit payment; both of these attempts failed, triggering an "Error Charging Credit Card" message. Hopefully Spamex will correct this glitch on their server soon!
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15 Mar 2011, 02:16 AM | #8 |
Junior Member
Join Date: Mar 2011
Posts: 1
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Ditto - same renewal problem
8 year vet of spamex. Same CC processing error repeatedly. Emaile X2, Phone message X2. No response. account expires today.
Read previous SPAMEX post encouraging users to keep acct current but it offers no way to do so if online processing isn't working and they aren't responsive to contact by phone or email to support. Noted you can fax renewal or mail w/ postal money order. Has anyone tried these? May consider these options but I wish Spamex would clearly identify preferred means of renewal if online isn't working rather than just noting problem. |
8 May 2011, 08:56 AM | #9 |
Cornerstone of the Community
Join Date: Sep 2004
Location: Calgary
Posts: 606
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My spamex account was set to expire in about two weeks. So I tried to renew it and was able to do so successfully today.
Hope the others in this thread that were having trouble renewing, were able to do so as well. |
9 May 2011, 01:27 PM | #10 | |
Junior Member
Join Date: May 2011
Posts: 2
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for the life of me, i can't find the email they sent me talking about this.. can someone please quote it to this thread for posterity?
it may be hard to believe, but i live and die by this service. that being said, i relied on their notifications about the service being terminated. my account has been expired since 5 March 2009. By the way, i was able to upgrade my account right as i was composing this post (now it's only expired since 5 march 2010!). the only problem is, when i tried to do it another two times to bring it completely up to date, i got the following error: Quote:
ugh. Last edited by TooCrooked : 9 May 2011 at 01:40 PM. |
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10 May 2011, 04:24 AM | #11 | |
Member
Join Date: Feb 2006
Posts: 36
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Quote:
Clearly you tried to rush 3 payments through in a single day and so it rejected the follow-up ones. I suggest you try the second one at least a day after the first and similarly for the third. |
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14 May 2011, 12:59 PM | #12 | ||
Junior Member
Join Date: May 2011
Posts: 2
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what a useless post! instead of paraphrasing (and getting it wrong like in the case of rejected payments), you could have just posted the actual email to help others! is it that hard to be helpful instead wasting your and my time by writing up a useless, factually incorrect post like yours??
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27 Jun 2011, 06:31 AM | #13 |
Junior Member
Join Date: Apr 2009
Posts: 26
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Spamex is or was running on autopilot for more than a year.
I had been a relatively satisfied user for 6+ years, as there were so few alternatives that provided similar features. The user interface was pretty clunky, and I had a number of other minor gripes, but for the price, it was a reasonably useful service. However, I eventually just got fed up with the lack of customer support and the billing issues and canceled. The circular links (spamex = clicvu), mentioned above, were particularly annoying. So now I am looking for a service that offers a large number of disposable addresses or aliases, but improves on spamex in terms of customer support, the user interface, and greater attention to issues of security and privacy. |
28 Jun 2011, 12:03 AM | #14 |
The "e" in e-mail
Join Date: Feb 2002
Posts: 2,937
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The last straw for me was their recent email, and the absolute realization that they have abandoned the service 5-6 years ago; returning only to collect subscription fee's. I'm suppose to trust a company handling my email when they don't even notice something as important as receiving payment from me since 2008?
I emailed Spamex support to express my opinion regarding the above quoted email they sent; it's been 11 days, and no reply. In terms of email support, that's an eternity, IMHO. They will drop in occasionally (on their now-defunct forums, or here) simply to provide the illusion that there is something alive pulling the strings of the puppet. While I used to use the service religiously, I've since moved on to using my own domain with suffixing. I find that this fits my needs nicely. |
23 Aug 2011, 08:44 AM | #15 | |
Guest
Posts: n/a
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Quote:
Second question: Are there any Spamex alternatives out there? |
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