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FastMail Forum All posts relating to FastMail.FM should go here: suggestions, comments, requests for help, complaints, technical issues etc. |
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24 Mar 2017, 07:45 PM | #31 |
Junior Member
Join Date: Nov 2003
Posts: 8
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pricing - plan change related ?
I've had a paid FastMail account since 2003 but also have dabbled with Gmail, iCloud, and my own server. I am on the "Enhanced" plan which is about to expire and was surprised to see that they were willing to offer me a renewal of the "Enhanced" plan for $35 more than what the same resources would cost under the "Standard" plan. This is primarily due to extra storage charges for the enhanced plan which are included in the standard.
I hadn't been paying attention to their plan change because I have this vague recollection that FastMail's prior business practice was to automatically move you to a new plan if it strictly dominated your current plan at a lower cost. I've looked through my account history and it looks like that happened in 2012. Although, when I contacted customer support they said that yes they would have moved me to the lower cost plan and refunded the difference if I had requested it. Am I imagining that in the past they would have moved you to the new lower cost plan automatically, if it strictly dominated the plan you were on? Just curious. |
25 Mar 2017, 03:39 AM | #32 | |
Essential Contributor
Join Date: Apr 2008
Posts: 371
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Quote:
That said, I don't think changing an account level is likely to be an issue. However, since Family plans aren't eligible for multi-year renewals, the question would be whether you can shed the "family" part of the plan. However, I don't see any way of doing this in the current account settings, so I'd imagine you'd have to contact support directly and see if they can do that for you. As it stands, my whole "Family" account gets automatically renewed in April (in my case), and the only options I have under "Billing & Plan" are to renew it now or switch to one of the new plans. Other options for changing plan levels and adding new users are on the "Users" screen. |
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25 Mar 2017, 08:38 AM | #33 |
Cornerstone of the Community
Join Date: Jun 2004
Posts: 743
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I don't recall a case where FastMail offered a new individual account that was cheaper than existing ones but had greater resources, until this last year with the discontinuation of the legacy plans. What is the 2012 instance that you seem to be remembering?
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