ACL "i" error in Thunderbird

50ftQueenie · 23 Oct 2008, 04:52 AM

Hi Runbox team,

Since October 20th my husband gets an ACL "i" error message when he tries to send an e-mail using secure.runbox.com in Thunderbird. I've sent a few emails from his account to mine. They are being delivered, but the emails don't show up in his Sent items folder (after cancelling the error message).

I can't figure out what the problem is. We didn't make any changes to the settings. I've tried to switch to port 1143, but the problem still remains. Is this a Thunderbird related problem or anything else (we use the SMTP from our provider)...? I must admit that he's got quite a lot messages in his Sent items folder...

I hope you can help me, thank you!

Regards,
50ftQueenie

carverrn · 23 Oct 2008, 06:55 AM

Please submit a support ticket at http://support.runbox.com so that we can check your account. We have one report of this problem but so far it seems specific to that account and we're still trying to determine the cause.

The problem is occurring on the APPEND command which is what is used to upload messages from your computer to the server. In this case an APPEND of a copy of the sent message to the "Sent" folder.

Regards,
Rich

carverrn · 23 Oct 2008, 09:07 PM

I wasn't able to reproduce the problem with your account. Let me know if you still are seeing the problem.

Regards,
Rich

carverrn · 24 Oct 2008, 02:24 AM

My mistake ... looked at the wrong account. I'll check the correct one.

Rich

50ftQueenie · 26 Oct 2008, 07:01 PM

Hi Rich,

OK, thanks for looking into it! Hope to hear from you when you find out more.

Regards,
50ftQueenie

50ftQueenie · 30 Oct 2008, 02:14 AM

Hi Rich,

Ooops! The ticket was closed, maybe by default or by accident. So I've set the status to open, because the problem is still there. Hopefully you will see this status change? And have a look at it again? Thank you!

Regards,
50ftQueenie

carverrn · 30 Oct 2008, 03:34 AM

It was closed by accident. They saw that I had replied last and assumed it was because I had addressed the ticket issue.

We are still looking into the problem.

Regards,
Rich

carverrn · 1 Nov 2008, 04:02 AM

We're still looking into this one.

Regards,
Rich

carverrn · 5 Nov 2008, 10:48 AM

We believe this to be fixed now.

Regards,
Rich

50ftQueenie · 7 Nov 2008, 01:52 AM

Yeeesss, we believe this fix works! Thank you for time and work!

carverrn · 7 Nov 2008, 04:31 AM

Thank you for being patient while we figured out what was wrong.

Rich

23 Oct 2008, 04:52 AM	#1
50ftQueenie Member Join Date: Dec 2003 Posts: 70	ACL "i" error in Thunderbird Hi Runbox team, Since October 20th my husband gets an ACL "i" error message when he tries to send an e-mail using secure.runbox.com in Thunderbird. I've sent a few emails from his account to mine. They are being delivered, but the emails don't show up in his Sent items folder (after cancelling the error message). I can't figure out what the problem is. We didn't make any changes to the settings. I've tried to switch to port 1143, but the problem still remains. Is this a Thunderbird related problem or anything else (we use the SMTP from our provider)...? I must admit that he's got quite a lot messages in his Sent items folder... I hope you can help me, thank you! Regards, 50ftQueenie

23 Oct 2008, 06:55 AM	#2
carverrn Intergalactic Postmaster Join Date: Jan 2002 Location: Chicago, IL Posts: 5,606 Representative of: Runbox.com	Please submit a support ticket at http://support.runbox.com so that we can check your account. We have one report of this problem but so far it seems specific to that account and we're still trying to determine the cause. The problem is occurring on the APPEND command which is what is used to upload messages from your computer to the server. In this case an APPEND of a copy of the sent message to the "Sent" folder. Regards, Rich Last edited by carverrn : 23 Oct 2008 at 07:16 AM.

23 Oct 2008, 09:07 PM	#3
carverrn Intergalactic Postmaster Join Date: Jan 2002 Location: Chicago, IL Posts: 5,606 Representative of: Runbox.com	I wasn't able to reproduce the problem with your account. Let me know if you still are seeing the problem. Regards, Rich

24 Oct 2008, 02:24 AM	#4
carverrn Intergalactic Postmaster Join Date: Jan 2002 Location: Chicago, IL Posts: 5,606 Representative of: Runbox.com	My mistake ... looked at the wrong account. I'll check the correct one. Rich

26 Oct 2008, 07:01 PM	#5
50ftQueenie Member Join Date: Dec 2003 Posts: 70	Hi Rich, OK, thanks for looking into it! Hope to hear from you when you find out more. Regards, 50ftQueenie

30 Oct 2008, 02:14 AM	#6
50ftQueenie Member Join Date: Dec 2003 Posts: 70	Hi Rich, Ooops! The ticket was closed, maybe by default or by accident. So I've set the status to open, because the problem is still there. Hopefully you will see this status change? And have a look at it again? Thank you! Regards, 50ftQueenie

30 Oct 2008, 03:34 AM	#7
carverrn Intergalactic Postmaster Join Date: Jan 2002 Location: Chicago, IL Posts: 5,606 Representative of: Runbox.com	It was closed by accident. They saw that I had replied last and assumed it was because I had addressed the ticket issue. We are still looking into the problem. Regards, Rich

1 Nov 2008, 04:02 AM	#8
carverrn Intergalactic Postmaster Join Date: Jan 2002 Location: Chicago, IL Posts: 5,606 Representative of: Runbox.com	We're still looking into this one. Regards, Rich

5 Nov 2008, 10:48 AM	#9
carverrn Intergalactic Postmaster Join Date: Jan 2002 Location: Chicago, IL Posts: 5,606 Representative of: Runbox.com	We believe this to be fixed now. Regards, Rich

7 Nov 2008, 01:52 AM	#10
50ftQueenie Member Join Date: Dec 2003 Posts: 70	Yeeesss, we believe this fix works! Thank you for time and work!

7 Nov 2008, 04:31 AM	#11
carverrn Intergalactic Postmaster Join Date: Jan 2002 Location: Chicago, IL Posts: 5,606 Representative of: Runbox.com	Thank you for being patient while we figured out what was wrong. Rich