Runbox IMAP slow

**ReuvenNY** · 30 Mar 2010, 01:05 AM

In the past several days I noticed that while the Runbox IMAP works, it's very slow: messages take unusually long time to load (very short text) as well as long time to delete.
Is there anything happening behind the scenes? Any idea what?

vazwaz · 8 Apr 2010, 06:29 PM

Agreed.
Looks like speed is dropping off again and returning back to the bad old days.
I don't think I can put up with it for much longer it is so frustrating.

Robin

Geir · 14 Apr 2010, 10:44 AM

We don't have any indications of general slowness currently -- could you be more specific for instance regarding time of day, folders etc? Also, your Runbox username would be helpful in order to investigate further.

In any event, we have a couple of new servers being set up now, so we're working to improve overall performance during the next few weeks.

- Geir

vazwaz · 14 Apr 2010, 05:43 PM

It always seems to slow down late afternoon/early evening UK time, ie between about 16:30 and 19:00 GMT.
Is this when you do backups or some similar housekeeping tasks ?

thanks,

Robin

Dreambiz · 21 Apr 2010, 07:52 AM

Still really slow for me...

**ReuvenNY** · 21 Apr 2010, 07:54 AM

For me it actually improved. It may have been some temporary situation.

kservik · 21 Apr 2010, 04:08 PM

Quote:

Originally Posted by vazwaz

It always seems to slow down late afternoon/early evening UK time, ie between about 16:30 and 19:00 GMT.
Is this when you do backups or some similar housekeeping tasks ?

No its not. Backups run all the time. Housekeeping is more like noon CET.

Do people still see this issue?

Kim

vazwaz · 21 Apr 2010, 04:40 PM

It is much better than it was (in the U.K.).

thanks,
Robin

kservik · 21 Apr 2010, 05:08 PM

Thats great to hear!

Kim

50ftQueenie · 23 Apr 2010, 01:20 AM

Hi Runbox team,

I get IMAP timeouts in the last two hours until now. I use port 1143 which worked fine generally. Is this temporary or do I have to switch ports? In the last case TB probably will have to download all my email again...

Or should I PM you my username?

Love to hear from you, thanks!

Cheers,
50ftQ

Dreambiz · 23 Apr 2010, 01:30 AM

I've had the same recent problem on 1143 (and still can't connect).

Is this still the correct port configuration to use for IMAP?

Dreambiz · 23 Apr 2010, 03:55 AM

IMAP still not working...

50ftQueenie · 23 Apr 2010, 04:01 AM

Same here...

Geir · 23 Apr 2010, 07:01 AM

When checking our server logs, port 1143 appeared inactive and since it was only meant as an alternative while we tested the new IMAP implementation a while ago, it was disabled without further notice. Our apologies for the inconvenience caused those that apparently still used it.

If you are using port 1143 for IMAP, please switch to the default port 143 on imap.runbox.com. Depending on your IMAP client your email may download anew. If you have a lot of email on the server and happen to hit the bandwidth quota (5 GB per week), please let us know and we'll reset it for you.

More information about correct IMAP setup can be found on our IMAP help page.

- Geir

Dreambiz · 23 Apr 2010, 08:23 AM

Thanks for the (untimely) information Geir but you server logs must be complete rubbish.

I've been using this configuration (at Runbox's suggestion) for *years* now. Every day. Multiple times per day. So much yesterday that I had to submit a support ticket to reset my bandwidth.

Unused? I think not!

30 Mar 2010, 01:05 AM	#1
ReuvenNY Moderator Join Date: Mar 2002 Location: New York Posts: 4,259	Runbox IMAP slow In the past several days I noticed that while the Runbox IMAP works, it's very slow: messages take unusually long time to load (very short text) as well as long time to delete. Is there anything happening behind the scenes? Any idea what?

23 Apr 2010, 07:01 AM	#14
Geir The "e" in e-mail Join Date: Sep 2001 Location: Oslo, Norway Posts: 2,938 Representative of: Runbox.com	IMAP ports When checking our server logs, port 1143 appeared inactive and since it was only meant as an alternative while we tested the new IMAP implementation a while ago, it was disabled without further notice. Our apologies for the inconvenience caused those that apparently still used it. If you are using port 1143 for IMAP, please switch to the default port 143 on imap.runbox.com. Depending on your IMAP client your email may download anew. If you have a lot of email on the server and happen to hit the bandwidth quota (5 GB per week), please let us know and we'll reset it for you. More information about correct IMAP setup can be found on our IMAP help page. - Geir

8 Apr 2010, 06:29 PM	#2
vazwaz Senior Member Join Date: Jul 2005 Location: Here Posts: 130	Agreed. Looks like speed is dropping off again and returning back to the bad old days. I don't think I can put up with it for much longer it is so frustrating. Robin

14 Apr 2010, 10:44 AM	#3
Geir The "e" in e-mail Join Date: Sep 2001 Location: Oslo, Norway Posts: 2,938 Representative of: Runbox.com	We don't have any indications of general slowness currently -- could you be more specific for instance regarding time of day, folders etc? Also, your Runbox username would be helpful in order to investigate further. In any event, we have a couple of new servers being set up now, so we're working to improve overall performance during the next few weeks. - Geir

14 Apr 2010, 05:43 PM	#4
vazwaz Senior Member Join Date: Jul 2005 Location: Here Posts: 130	It always seems to slow down late afternoon/early evening UK time, ie between about 16:30 and 19:00 GMT. Is this when you do backups or some similar housekeeping tasks ? thanks, Robin

21 Apr 2010, 07:52 AM	#5
Dreambiz Essential Contributor Join Date: Sep 2004 Posts: 329	Still really slow for me...

21 Apr 2010, 07:54 AM	#6
ReuvenNY Moderator Join Date: Mar 2002 Location: New York Posts: 4,259	For me it actually improved. It may have been some temporary situation.

21 Apr 2010, 04:40 PM	#8
vazwaz Senior Member Join Date: Jul 2005 Location: Here Posts: 130	It is much better than it was (in the U.K.). thanks, Robin

21 Apr 2010, 05:08 PM	#9
kservik Cornerstone of the Community Join Date: Sep 2005 Location: Oslo, Norway Posts: 555 Representative of: Runbox.com	Thats great to hear! Kim

23 Apr 2010, 01:20 AM	#10
50ftQueenie Member Join Date: Dec 2003 Posts: 70	Hi Runbox team, I get IMAP timeouts in the last two hours until now. I use port 1143 which worked fine generally. Is this temporary or do I have to switch ports? In the last case TB probably will have to download all my email again... Or should I PM you my username? Love to hear from you, thanks! Cheers, 50ftQ

23 Apr 2010, 01:30 AM	#11
Dreambiz Essential Contributor Join Date: Sep 2004 Posts: 329	I've had the same recent problem on 1143 (and still can't connect). Is this still the correct port configuration to use for IMAP?

23 Apr 2010, 03:55 AM	#12
Dreambiz Essential Contributor Join Date: Sep 2004 Posts: 329	IMAP still not working...

23 Apr 2010, 04:01 AM	#13
50ftQueenie Member Join Date: Dec 2003 Posts: 70	Same here...

23 Apr 2010, 08:23 AM	#15
Dreambiz Essential Contributor Join Date: Sep 2004 Posts: 329	Thanks for the (untimely) information Geir but you server logs must be complete rubbish. I've been using this configuration (at Runbox's suggestion) for years now. Every day. Multiple times per day. So much yesterday that I had to submit a support ticket to reset my bandwidth. Unused? I think not!