|
Runbox Forum Everything related to Runbox should go here: suggestions, comments, complaints, questions, technical issues, etc. |
|
Thread Tools |
30 Mar 2010, 01:05 AM | #1 |
Moderator
Join Date: Mar 2002
Location: New York
Posts: 4,259
|
Runbox IMAP slow
In the past several days I noticed that while the Runbox IMAP works, it's very slow: messages take unusually long time to load (very short text) as well as long time to delete.
Is there anything happening behind the scenes? Any idea what? |
8 Apr 2010, 06:29 PM | #2 |
Senior Member
Join Date: Jul 2005
Location: Here
Posts: 130
|
Agreed.
Looks like speed is dropping off again and returning back to the bad old days. I don't think I can put up with it for much longer it is so frustrating. Robin |
14 Apr 2010, 10:44 AM | #3 |
The "e" in e-mail
Join Date: Sep 2001
Location: Oslo, Norway
Posts: 2,938
Representative of:
Runbox.com |
We don't have any indications of general slowness currently -- could you be more specific for instance regarding time of day, folders etc? Also, your Runbox username would be helpful in order to investigate further.
In any event, we have a couple of new servers being set up now, so we're working to improve overall performance during the next few weeks. - Geir |
14 Apr 2010, 05:43 PM | #4 |
Senior Member
Join Date: Jul 2005
Location: Here
Posts: 130
|
It always seems to slow down late afternoon/early evening UK time, ie between about 16:30 and 19:00 GMT.
Is this when you do backups or some similar housekeeping tasks ? thanks, Robin |
21 Apr 2010, 07:52 AM | #5 |
Essential Contributor
Join Date: Sep 2004
Posts: 329
|
Still really slow for me...
|
21 Apr 2010, 07:54 AM | #6 |
Moderator
Join Date: Mar 2002
Location: New York
Posts: 4,259
|
For me it actually improved. It may have been some temporary situation.
|
21 Apr 2010, 04:08 PM | #7 | |
Cornerstone of the Community
Join Date: Sep 2005
Location: Oslo, Norway
Posts: 555
Representative of:
Runbox.com |
Quote:
Do people still see this issue? Kim |
|
21 Apr 2010, 04:40 PM | #8 |
Senior Member
Join Date: Jul 2005
Location: Here
Posts: 130
|
It is much better than it was (in the U.K.).
thanks, Robin |
21 Apr 2010, 05:08 PM | #9 |
Cornerstone of the Community
Join Date: Sep 2005
Location: Oslo, Norway
Posts: 555
Representative of:
Runbox.com |
Thats great to hear!
Kim |
23 Apr 2010, 01:20 AM | #10 |
Member
Join Date: Dec 2003
Posts: 70
|
Hi Runbox team,
I get IMAP timeouts in the last two hours until now. I use port 1143 which worked fine generally. Is this temporary or do I have to switch ports? In the last case TB probably will have to download all my email again... Or should I PM you my username? Love to hear from you, thanks! Cheers, 50ftQ |
23 Apr 2010, 01:30 AM | #11 |
Essential Contributor
Join Date: Sep 2004
Posts: 329
|
I've had the same recent problem on 1143 (and still can't connect).
Is this still the correct port configuration to use for IMAP? |
23 Apr 2010, 03:55 AM | #12 |
Essential Contributor
Join Date: Sep 2004
Posts: 329
|
IMAP still not working...
|
23 Apr 2010, 04:01 AM | #13 |
Member
Join Date: Dec 2003
Posts: 70
|
Same here...
|
23 Apr 2010, 07:01 AM | #14 |
The "e" in e-mail
Join Date: Sep 2001
Location: Oslo, Norway
Posts: 2,938
Representative of:
Runbox.com |
IMAP ports
When checking our server logs, port 1143 appeared inactive and since it was only meant as an alternative while we tested the new IMAP implementation a while ago, it was disabled without further notice. Our apologies for the inconvenience caused those that apparently still used it.
If you are using port 1143 for IMAP, please switch to the default port 143 on imap.runbox.com. Depending on your IMAP client your email may download anew. If you have a lot of email on the server and happen to hit the bandwidth quota (5 GB per week), please let us know and we'll reset it for you. More information about correct IMAP setup can be found on our IMAP help page. - Geir |
23 Apr 2010, 08:23 AM | #15 |
Essential Contributor
Join Date: Sep 2004
Posts: 329
|
Thanks for the (untimely) information Geir but you server logs must be complete rubbish.
I've been using this configuration (at Runbox's suggestion) for *years* now. Every day. Multiple times per day. So much yesterday that I had to submit a support ticket to reset my bandwidth. Unused? I think not! |