Nested folders do not unfold

stefanb · 10 May 2013, 02:38 AM

Hi, does anyone else experience that you cannot unfold nested folders at the moment. I tried the light and both rmm6 interfaces, but don't have access to my folders. Thanks, Stefan

tomhab · 10 May 2013, 08:22 PM

Not sure I understand... I can open and close nested folders

kservik · 11 May 2013, 07:04 PM

Quote:

Originally Posted by stefanb

Hi, does anyone else experience that you cannot unfold nested folders at the moment. I tried the light and both rmm6 interfaces, but don't have access to my folders. Thanks, Stefan

Is this on Windows? Try CTRL+F5 when you experience this issue.

Kim

stefanb · 11 May 2013, 07:07 PM

Since the problem still persists today, let me explain. Initially I wasn't able to unfold any folders, both rmm6 basic and enhanced and light interface, from Safari on iPhone 3GS. There is no problem using a PC, but going back onto my phone yesterday, the nested folders were all unfolded, and I wasn't able to fold them up (in all instances trying both global and folder-specific fold/unfold buttons). I'm precious about using mobile interfaces on small screens and feel that runbox isn't supporting these as good as it used to (and I'm aware that the previous light interface was on the wrong platform and hence discontinued). Does anyone else experience the same using runbox on small screen mobile devices, or is it just me? Thanks, Stefan

dbowdley · 11 May 2013, 09:41 PM

I have just tried my own account using RMM6 on the iPhone using Safari and the folders fold and unfold as expected. I haven't seen a problem with folders on Safari on my Mac either.

stefanb · 11 May 2013, 10:18 PM

Thanks dbowdley for testing your end. I have cleared down all browser data now in addition to just rebooting the device and the folders now unfold/fold. There is something else I experience from time to time though and also related to folders; that is deleting a message which inadvertently folds up all the folders. Is it just me who experiences this stuff or have others too? Thanks, Stefan

stefanb · 16 May 2013, 04:35 AM

Since no one else seems to experience this I put it down to browser/ device behaviour, though I have experienced that deleting a message in one folder (and no necessarily a single message in a folder and not necessarily in Spam or Trash folder) redirects to an altogether different folder, which again on a small device is more frustrating then on a computer. However I have experienced this previously on both devices. With the effect that I have brought this to attention I rest my case. Thanks, Stefan

dbowdley · 16 May 2013, 05:05 AM

Stefan, your post here is very timely. Yesterday we spent some time trying to reproduce some problems that Runbox members had reported to us, and we have successfully been able to reproduce the problem where folder navigation is broken and you end up back in your Inbox after performing some operations.

We also (think) we found how this can be avoided until we find the exact cause.

It seems that if you are a Runbox 6 user and use some browsers (Safari on Mac and iPhone/iPad included) to login to your account via www.runbox.com you can experience this problem. However, if you close the browser and re-open it and login via rmm6.runbox.com the problem doesn't appear. We have an idea why this might be happening and are investigating further so we can fix it.

Unfortunately we haven't been able to reproduce the original problem you reported with folders yet.

stefanb · 22 May 2013, 02:18 AM

Thanks dbowdley; I'm following your recommendation only to use the RMM6 URL. However I now encounter that moving a message from one folder into another inadvertently folds up all the folders. Please continue looking into this as such behaviour and having to unfold all folders to continue working is particularly annoying on a small screen. Thanks, Stefan

dbowdley · 24 May 2013, 05:51 AM

We believe we have now fixed this problem. We recommend you clear your browser cache and restart the browser before checking it is fixed for yourself.

We are interested to hear if anyone still has this problem so we can check whether we have missed something.

I am not sure if this fixes the folder collapsing problem. I am not able to replicate that problem myself.

10 May 2013, 02:38 AM	#1
stefanb Junior Member Join Date: Mar 2006 Posts: 10	Nested folders do not unfold Hi, does anyone else experience that you cannot unfold nested folders at the moment. I tried the light and both rmm6 interfaces, but don't have access to my folders. Thanks, Stefan

10 May 2013, 08:22 PM	#2
tomhab Essential Contributor Join Date: Nov 2007 Posts: 236	Not sure I understand... I can open and close nested folders

11 May 2013, 07:07 PM	#4
stefanb Junior Member Join Date: Mar 2006 Posts: 10	Since the problem still persists today, let me explain. Initially I wasn't able to unfold any folders, both rmm6 basic and enhanced and light interface, from Safari on iPhone 3GS. There is no problem using a PC, but going back onto my phone yesterday, the nested folders were all unfolded, and I wasn't able to fold them up (in all instances trying both global and folder-specific fold/unfold buttons). I'm precious about using mobile interfaces on small screens and feel that runbox isn't supporting these as good as it used to (and I'm aware that the previous light interface was on the wrong platform and hence discontinued). Does anyone else experience the same using runbox on small screen mobile devices, or is it just me? Thanks, Stefan

11 May 2013, 09:41 PM	#5
dbowdley Cornerstone of the Community Join Date: Nov 2008 Location: UK Posts: 549 Representative of: Runbox.com	I have just tried my own account using RMM6 on the iPhone using Safari and the folders fold and unfold as expected. I haven't seen a problem with folders on Safari on my Mac either.

11 May 2013, 10:18 PM	#6
stefanb Junior Member Join Date: Mar 2006 Posts: 10	Thanks dbowdley for testing your end. I have cleared down all browser data now in addition to just rebooting the device and the folders now unfold/fold. There is something else I experience from time to time though and also related to folders; that is deleting a message which inadvertently folds up all the folders. Is it just me who experiences this stuff or have others too? Thanks, Stefan

16 May 2013, 04:35 AM	#7
stefanb Junior Member Join Date: Mar 2006 Posts: 10	Since no one else seems to experience this I put it down to browser/ device behaviour, though I have experienced that deleting a message in one folder (and no necessarily a single message in a folder and not necessarily in Spam or Trash folder) redirects to an altogether different folder, which again on a small device is more frustrating then on a computer. However I have experienced this previously on both devices. With the effect that I have brought this to attention I rest my case. Thanks, Stefan

16 May 2013, 05:05 AM	#8
dbowdley Cornerstone of the Community Join Date: Nov 2008 Location: UK Posts: 549 Representative of: Runbox.com	Stefan, your post here is very timely. Yesterday we spent some time trying to reproduce some problems that Runbox members had reported to us, and we have successfully been able to reproduce the problem where folder navigation is broken and you end up back in your Inbox after performing some operations. We also (think) we found how this can be avoided until we find the exact cause. It seems that if you are a Runbox 6 user and use some browsers (Safari on Mac and iPhone/iPad included) to login to your account via www.runbox.com you can experience this problem. However, if you close the browser and re-open it and login via rmm6.runbox.com the problem doesn't appear. We have an idea why this might be happening and are investigating further so we can fix it. Unfortunately we haven't been able to reproduce the original problem you reported with folders yet.

22 May 2013, 02:18 AM	#9
stefanb Junior Member Join Date: Mar 2006 Posts: 10	Thanks dbowdley; I'm following your recommendation only to use the RMM6 URL. However I now encounter that moving a message from one folder into another inadvertently folds up all the folders. Please continue looking into this as such behaviour and having to unfold all folders to continue working is particularly annoying on a small screen. Thanks, Stefan

24 May 2013, 05:51 AM	#10
dbowdley Cornerstone of the Community Join Date: Nov 2008 Location: UK Posts: 549 Representative of: Runbox.com	We believe we have now fixed this problem. We recommend you clear your browser cache and restart the browser before checking it is fixed for yourself. We are interested to hear if anyone still has this problem so we can check whether we have missed something. I am not sure if this fixes the folder collapsing problem. I am not able to replicate that problem myself.