Disappearing E-mail messages

alistair234 · 15 Sep 2006, 03:57 AM

I got a Inbox restore done on Sunday and ever since then everytime I get a new E-mail when I log-out of my fastmail account and log back-in an hour later the E-mail disappears and wanted to know if this is happening to anyone else??

David · 15 Sep 2006, 04:21 AM

alistair234: Are you logging in using an IMAP client or via the web interface?

alistair234 · 15 Sep 2006, 08:22 AM

Quote:

Originally posted by David
alistair234: Are you logging in using an IMAP client or via the web interface?

i'm using Web interface

David · 15 Sep 2006, 08:34 AM

It's not happening to me Alistair and I am pretty sure this is not a generic problem.

As you are not a new Fastmail user, I cannot see that it would be anything dead simple that you are doing wrong, and would recommend that you contact support.

jgoldberg · 15 Sep 2006, 09:04 AM

While things were down, did you experiment with different email clients to try to read your mail? Is it possible that one of these was set to retrieve mail by POP?

**Shelded** · 15 Sep 2006, 10:15 AM

POP is a great idea, what subscriber level are you alistair234?

alistair234 · 15 Sep 2006, 04:12 PM

Quote:

Originally posted by Shelded
POP is a great idea, what subscriber level are you alistair234?

i'm an Enhanced subscriber Shelded

jgoldberg i've alway used webinterface to collect emails

David i've been an Enhanced member for about 2 and a half years. i've never set-up fastmail with Outlook Express etc as i need to access email through different centres as i'm an ECDL Tutor.

i've also not got any rules added to delete Emails etc

brong · 15 Sep 2006, 07:09 PM

Aliastair234, can you PM me your username so I can have a look at your account? Sounds like odd behaviour.

Bron.

edit: and while I doubt it's a problem at our end, we have been making a lot of changes, and better safe than sorry!

NJSS · 15 Sep 2006, 07:39 PM

Yesterday I lost a "page" from my Inbox.

Frustrated I logged on to my back-up account to resolve things - when I logged back on to FastMail the missing e-mails had miraculously reappeared.

brong · 16 Sep 2006, 10:50 AM

Quote:

Originally posted by NJSS
Yesterday I lost a "page" from my Inbox.

Frustrated I logged on to my back-up account to resolve things - when I logged back on to FastMail the missing e-mails had miraculously reappeared.

NJSS, can you PM me your username? (I'm sure you have before in the past, but I religiously delete and forget such things as soon as I've dealt with the issue!)

Both these issues sounded suspiciously like something statuscache could have caused, but alistair234's one is indeed POP, at least the nginx log shows a POP login every 7 minutes. I have PMed about it.

Reappeared does sound statuscache-esqe. Especially since having another message delivered to the mailbox will cause the statuscache to refresh. That's why I want the username, so I can see what server you're on!

Bron.

NJSS · 16 Sep 2006, 04:16 PM

Hi Brong

Have PM'ed my User name

Thanks

Nigel

alistair234 · 16 Sep 2006, 08:14 PM

Quote:

Originally posted by brong
Aliastair234, can you PM me your username so I can have a look at your account? Sounds like odd behaviour.

Bron.

edit: and while I doubt it's a problem at our end, we have been making a lot of changes, and better safe than sorry!

Hi all, think I’ve found the problem of the disappearing E-mail messages. I took your advice and changed my password. I logged out and logged back in again half an hour later. The Log-in Log said I had 4 failed log-in attempts, got me wondering again what it could it be that causing the failed log-ins as the failed log-in had the same IP address as me. Then it hit me what the problem was, a while ago I set-up fastmail with the SpamKiller software I’ve got installed on PC just to test software out as it was a new PC and forgot I had set it up. I’ve since deleted fastmail from my SpamKiller software. It’s an hour later now and I’ve had no messages deleted from Inbox also had no more failed Log-ins. So looks it was my fault afterall. Thanks so much for all your help.

brong · 18 Sep 2006, 07:11 PM

NJSS,

Sorry I didn't get back to you before. You're still on server3 (not the dead partition!) so it's not related to any of the moves I've been doing. That's really odd. Have you seen a repeat of that behaviour?

Did you possibly have "unseen" or anything ticked at the top of the folder, or a search?

NJSS · 18 Sep 2006, 08:50 PM

Hi Brong

Don't apologise this isn't particularly urgent.

No I didn't have "unseen" or anything ticked at the top of the folder, or a search?

One more funny thing. This morning an e-mail which I had read a couple of days ago appeared "unread" - just one, and before you ask I hadn't marked it unread myself.

brong · 18 Sep 2006, 09:11 PM

I'm moving you to a replicated server, if nothing else it will at least refresh the statuscache!

15 Sep 2006, 03:57 AM	#1
alistair234 Senior Member Join Date: Jul 2005 Location: Greenock in Scotland, UK Posts: 182	Disappearing E-mail messages I got a Inbox restore done on Sunday and ever since then everytime I get a new E-mail when I log-out of my fastmail account and log back-in an hour later the E-mail disappears and wanted to know if this is happening to anyone else??

15 Sep 2006, 09:04 AM	#5
jgoldberg Member Join Date: Jul 2003 Location: Plano, Texas Posts: 88	Possible POPping? While things were down, did you experiment with different email clients to try to read your mail? Is it possible that one of these was set to retrieve mail by POP?

15 Sep 2006, 04:21 AM	#2
David Ultimate Contributor Join Date: Dec 2001 Location: Canada. Posts: 10,355	alistair234: Are you logging in using an IMAP client or via the web interface?

15 Sep 2006, 08:34 AM	#4
David Ultimate Contributor Join Date: Dec 2001 Location: Canada. Posts: 10,355	It's not happening to me Alistair and I am pretty sure this is not a generic problem. As you are not a new Fastmail user, I cannot see that it would be anything dead simple that you are doing wrong, and would recommend that you contact support.

15 Sep 2006, 10:15 AM	#6
Shelded Moderator Join Date: Aug 2001 Location: USA Northwest Posts: 3,849	POP is a great idea, what subscriber level are you alistair234?

15 Sep 2006, 07:09 PM	#8
brong The "e" in e-mail Join Date: Jul 2004 Location: Melbourne, Australia Posts: 2,696 Representative of: Fastmail.fm	Aliastair234, can you PM me your username so I can have a look at your account? Sounds like odd behaviour. Bron. edit: and while I doubt it's a problem at our end, we have been making a lot of changes, and better safe than sorry!

15 Sep 2006, 07:39 PM	#9
NJSS Master of the @ Join Date: Jul 2002 Location: Hampshire, UK Posts: 1,238	Yesterday I lost a "page" from my Inbox. Frustrated I logged on to my back-up account to resolve things - when I logged back on to FastMail the missing e-mails had miraculously reappeared.

16 Sep 2006, 04:16 PM	#11
NJSS Master of the @ Join Date: Jul 2002 Location: Hampshire, UK Posts: 1,238	Hi Brong Have PM'ed my User name Thanks Nigel

18 Sep 2006, 07:11 PM	#13
brong The "e" in e-mail Join Date: Jul 2004 Location: Melbourne, Australia Posts: 2,696 Representative of: Fastmail.fm	NJSS, Sorry I didn't get back to you before. You're still on server3 (not the dead partition!) so it's not related to any of the moves I've been doing. That's really odd. Have you seen a repeat of that behaviour? Did you possibly have "unseen" or anything ticked at the top of the folder, or a search?

18 Sep 2006, 08:50 PM	#14
NJSS Master of the @ Join Date: Jul 2002 Location: Hampshire, UK Posts: 1,238	Hi Brong Don't apologise this isn't particularly urgent. No I didn't have "unseen" or anything ticked at the top of the folder, or a search? One more funny thing. This morning an e-mail which I had read a couple of days ago appeared "unread" - just one, and before you ask I hadn't marked it unread myself.

18 Sep 2006, 09:11 PM	#15
brong The "e" in e-mail Join Date: Jul 2004 Location: Melbourne, Australia Posts: 2,696 Representative of: Fastmail.fm	I'm moving you to a replicated server, if nothing else it will at least refresh the statuscache!