Fastmail still down?

Ninniku · 3 Jul 2003, 01:50 AM

Just wanted to see if anyone else is still unable to log into FastMail -- mine's been out all morning, both thru FastTest and webmail. I noticed a few posts earlier, but none now, so I hope I'm not the only one with this problem ... !

Ninniku · 3 Jul 2003, 02:26 AM

Well, seeing as nobody else seems to be having any problems, I'd welcome any and all suggestions! I was connecting fine last night, but this morning I haven't been able to get in thru FastTest, and I've been getting DNS errors trying to go to the webmail login ... help!

SanjaySheth · 3 Jul 2003, 02:36 AM

Unfortunately, routing issues can only be resolved on an ISP basis. You could try contacting your local ISP's tech support and see if they can check the route to fastmail.fm and reroute around Sprint.

beeboy · 3 Jul 2003, 02:39 AM

I have been having no trouble with Fastmail.

jlozano · 3 Jul 2003, 02:45 AM

I still having the same problem since this morning. I try with a modem connection and works fine, but with a LAN network doesnt.

Any ideas?.

brybert · 3 Jul 2003, 03:23 AM

Hi!
I'm in Georgia and can't access fastmail.fm as well. I'm a 'net geek...and have tracerouted from several different places...no probs. This has never happened before. Odd.

Bryon

vidvandre · 3 Jul 2003, 03:32 AM

Quote:

Originally posted by SanjaySheth
....reroute around Sprint.

Are there any official word out that sprint is the source of the problems?

brybert · 3 Jul 2003, 03:48 AM

Hi!
I just did a traceroute...it looks like sprint is the provider here at GSU and a internel traceroute (sprint to sprint) dropped packets...so I'd say so. I'm no expert at this, tho.

Bryon

brybert · 3 Jul 2003, 04:34 AM

Hi!
I just got a response from Sprint NOC. The problem was indeed theirs and is, according to them, fixed now. I still can't get there from here still and emailed them so. I'll post the response here as soon as they do so.

Bryon

paleolith · 3 Jul 2003, 04:38 AM

Quote:

Originally posted by brybert
Hi!
I'm in Georgia and can't access fastmail.fm as well. I'm a 'net geek...and have tracerouted from several different places...no probs. This has never happened before. Odd.

Bryon

This fits with the experience I'm having (still down). If I traceroute through my ISP, it fails at the PNAP-NYI interface. If I traceroute through Sprint's traceroute site at http://oxide.sprintlink.net/cgi-bin/glass.pl, it works fine, EVEN THOUGH the last five hosts in my ISP's traceroute are the same as in the Sprint trace.

The route in both cases goes through one or more of Sprint's Atlanta servers, so since you're in Georgia, presumably you have the same problem.

So it's a problem at the PNAP-NYI interface that only affects certain sources.

Which is very weird. I have no idea how this can happen.

Edward

AH!!! but the last poster is correct. It is now fixed.

brybert · 3 Jul 2003, 04:55 AM

Hi!
Yes...only some are affected. It's been an odd experience from the jump. Sprint's looking into it, tho. They seem on the job...
it may work tomorrow at the latest, I guess. Hmmm...time to rethink redundant email sources again...blah. More *ork.

Bryon

vidvandre · 3 Jul 2003, 06:41 AM

Quote:

Originally posted by paleolith
it fails at the PNAP-NYI interface

This is also what I've been experiencing (details). Anyone who knows/can explain whats going on?

ROBERT.BAK · 3 Jul 2003, 06:46 AM

I can reach the front page, but once logged in, trying to display the Inbox screen gives a DNS error...

vidvandre · 3 Jul 2003, 07:31 AM

I'm currently logged in without any problems.

But I'd still like to know what's going on...

vidvandre · 3 Jul 2003, 07:35 AM

Quote:

Originally posted by ROBERT.BAK

Btw; What's up with your nick?

3 Jul 2003, 01:50 AM	#1
Ninniku Member Join Date: Apr 2002 Location: San Francisco, CA Posts: 55	Fastmail still down? Just wanted to see if anyone else is still unable to log into FastMail -- mine's been out all morning, both thru FastTest and webmail. I noticed a few posts earlier, but none now, so I hope I'm not the only one with this problem ... !

3 Jul 2003, 03:23 AM	#6
brybert Junior Member Join Date: Apr 2002 Location: Atlanta, GA Posts: 10	I'm having problems too. :( Hi! I'm in Georgia and can't access fastmail.fm as well. I'm a 'net geek...and have tracerouted from several different places...no probs. This has never happened before. Odd. Bryon

3 Jul 2003, 03:48 AM	#8
brybert Junior Member Join Date: Apr 2002 Location: Atlanta, GA Posts: 10	Not sure....seems so. Hi! I just did a traceroute...it looks like sprint is the provider here at GSU and a internel traceroute (sprint to sprint) dropped packets...so I'd say so. I'm no expert at this, tho. Bryon

3 Jul 2003, 04:34 AM	#9
brybert Junior Member Join Date: Apr 2002 Location: Atlanta, GA Posts: 10	Problem was sprint in NYC.... Hi! I just got a response from Sprint NOC. The problem was indeed theirs and is, according to them, fixed now. I still can't get there from here still and emailed them so. I'll post the response here as soon as they do so. Bryon

3 Jul 2003, 04:55 AM	#11
brybert Junior Member Join Date: Apr 2002 Location: Atlanta, GA Posts: 10	This is odd indeed.... Hi! Yes...only some are affected. It's been an odd experience from the jump. Sprint's looking into it, tho. They seem on the job... it may work tomorrow at the latest, I guess. Hmmm...time to rethink redundant email sources again...blah. More *ork. Bryon

3 Jul 2003, 02:26 AM	#2
Ninniku Member Join Date: Apr 2002 Location: San Francisco, CA Posts: 55	Well, seeing as nobody else seems to be having any problems, I'd welcome any and all suggestions! I was connecting fine last night, but this morning I haven't been able to get in thru FastTest, and I've been getting DNS errors trying to go to the webmail login ... help!

3 Jul 2003, 02:36 AM	#3
SanjaySheth Master of the @ Join Date: Mar 2002 Location: Chicago Posts: 1,079	Unfortunately, routing issues can only be resolved on an ISP basis. You could try contacting your local ISP's tech support and see if they can check the route to fastmail.fm and reroute around Sprint.

3 Jul 2003, 02:39 AM	#4
beeboy Cornerstone of the Community Join Date: Jun 2003 Posts: 551	I have been having no trouble with Fastmail.

3 Jul 2003, 02:45 AM	#5
jlozano Junior Member Join Date: Apr 2002 Posts: 1	I still having the same problem since this morning. I try with a modem connection and works fine, but with a LAN network doesnt. Any ideas?.

3 Jul 2003, 06:46 AM	#13
ROBERT.BAK Essential Contributor Join Date: Jun 2000 Location: Backup of robert@fm Posts: 245	I can reach the front page, but once logged in, trying to display the Inbox screen gives a DNS error...

3 Jul 2003, 07:31 AM	#14
vidvandre Cornerstone of the Community Join Date: Dec 2002 Location: Sørumsand(!), Norway Posts: 625	I'm currently logged in without any problems. But I'd still like to know what's going on...