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Email Help Needed! Having problems with your email service, or with the email software you're using? Post your questions and answers here!

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Old 13 Feb 2019, 06:42 AM   #16
sflorack
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I know very (very) little about server security, but you have to assume that this was an inside job.

..but it's a good reminder to backup your own data!
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Old 13 Feb 2019, 08:36 PM   #17
communicant
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Quote:
Originally Posted by sflorack View Post
I know very (very) little about server security, but you have to assume that this was an inside job.

..but it's a good reminder to backup your own data!
Oh c'mon -- Rick Romero trashed his own servers? He's the only one "inside," so if it's an inside job he would have to be the culprit. What's his motive? It's not like burning down a house for the insurance money. If he wanted to destroy the service he could simply have announced that it was shutting down. And if for some unimaginable reason (which could only be that he had gone bonkers) he wanted to destroy all his customers' data instead of giving them a chance to move it and go somewhere else, he could have done it with the push of a button. Why this way? VFEmail has been messed up for several years now, and the sporadic use of Cloudflare has, IMO, made things worse, at least for me. I am very disappointed, fed up, and more than a little desperate. But let's not libel Rick, who has tried hard to fix things.
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Old 13 Feb 2019, 09:10 PM   #18
TenFour
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This is one reason why I no longer use a small email provider, no matter how good the product or service. There is no way of knowing what infrastructure, software, or procedures the service is using, and inevitably sh*t hits the fan. Yes, we've also seen problems with the biggies like Outlook and Gmail, but they have never been catastrophic failures like this. For those saying that this proves you should have a local backup of all your email, I say maybe, if you are really, really careful, have multiple backups including offsite, and live in a place with no earthquakes, fires, hurricanes, etc. I can't remember where it is located, but I read an interesting article recently about someone who escaped a hurricane that destroyed his home and a huge chunk of Houston, and he said if it weren't for using G Suite his entire business would have been taken down. As it was, he was able to purchase a cheap Chromebook while living hundreds of miles from home and get instantly back up and running. The power of using a large service provider in the cloud.
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Old 13 Feb 2019, 10:32 PM   #19
FredOnline
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Another article:

https://krebsonsecurity.com/2019/02/...strophic-hack/

This quote from the article, attributed to Rick:

Quote:
I havenít done much digging yet on the actors,Ē he said. ďIt looked like the IP was a Bulgarian hosting company. So Iím assuming it was just a virtual machine they were using to launch the attack from. There definitely was something that somebody didnít want found. Or, I really ****** someone off. Thatís always possible.
Note: ****** = sanitised by EMD
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Old 15 Feb 2019, 01:42 AM   #20
SideshowBob
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Quote:
Originally Posted by TenFour View Post
This is one reason why I no longer use a small email provider, no matter how good the product or service. There is no way of knowing what infrastructure, software, or procedures the service is using, and inevitably sh*t hits the fan. Yes, we've also seen problems with the biggies like Outlook and Gmail, but they have never been catastrophic failures like this.
If your mail and its online back-ups are lost it doesn't matter whether it's a tiny problem for a very large provider or the catastrophic failure of a very small one.

Quote:
For those saying that this proves you should have a local backup of all your email, I say maybe, if you are really, really careful, have multiple backups including offsite, and live in a place with no earthquakes, fires, hurricanes, etc.
The chance that a backup fails even the same month as your mail is lost on the server is very small. You don't need anything particularly sophisticated to protect against well over 99% of online failures, which should be very rare events anyway.
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Old 18 Feb 2019, 07:40 AM   #21
communicant
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So, what now? VFEmail.net, openmail.cc., etc., have been down for days. Has Rick thrown in the towel? Is the service ever going to be usable again? That was one of my few "real" email providers that I actually used regularly and depended on, as opposed to "collecting" services because of location or an unusual domain.

What to do now? Has anyone been in touch with Rick or read any up-to-date Twitter posts?

And a more general question -- why VFEmail? Every couple of years a catastrophe hits it. What are the odds?
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Old 18 Feb 2019, 07:48 AM   #22
Berenburger
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Quote:
Originally Posted by communicant View Post
What to do now? Has anyone been in touch with Rick or read any up-to-date Twitter posts?
Following this link. https://www.vfemail.net/incident.php
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Old 18 Feb 2019, 09:53 PM   #23
TenFour
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Quote:
The chance that a backup fails even the same month as your mail is lost on the server is very small.
How often do you check your backup to make sure it is working properly? To be even more secure simply have your email duplicated at additional cloud providers and benefit from their infinitely more robust and secure infrastructure. This method works even if you prefer the services of a smaller provider as your day-to-day email platform. Simply use Outlook.com or Gmail to back it all up and you are instantly good to go if the main provider goes down, and without the hassle of having to hook up to a new email service, import your emails, etc. That isn't a trivial task and can easily take days to get set up properly.
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Old Yesterday, 05:13 AM   #24
FredOnline
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On Twitter by @VFEMail:

Quote:
If you've received an email 'from yourself' claiming your passwords have been compromised, it's fraud. It's in no way related to our recent incident. I've personally received at least 6, all to aliases that don't even have an email authentication method.
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